My experience with the service center was by far one of
the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with.
Fro
the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with.
From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened.
Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car.
The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop.
I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery.
After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”.
Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”.
I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”….
When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote.
All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand.
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by ULTRARUNNER35
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you for sharing your experience. We apologize for the issues you encountered and understand your frustration. Your concerns have been noted and will be reviewed with our team to prevent this from happening again. If you would like to discuss your experience further, please contact me directly.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
Fast and great service kind and friendly very helpful
made my visit simple and easy
made my visit simple and easy
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by FORBESM894
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you so much for your feedback and for being a verified customer at Greenway Kia West! We’re thrilled to hear you received fast, friendly, and helpful service during your visit. Our team is dedicated to making every Kia service appointment in Orlando simple and easy for our customers.
If you have any questions about your vehicle’s maintenance or need assistance in the future, please feel free to contact me directly at markfoster@greenwayauto.com.
Thank you again for choosing Greenway Kia West for your Kia service needs!
Sincerely,
Mark Foster
Service Manager
Greenway Kia West
Make different alternative to pay your bill,helps out if
cost kinda high. With this sunbelt
cost kinda high. With this sunbelt
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by ALBERTO.F.822
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi Alberto,
Thank you for your review and for being a verified customer at Greenway Kia West. We appreciate your feedback about offering different payment alternatives for service bills. Making vehicle maintenance in Orlando accessible and convenient is important to us, and your suggestion helps us improve. We’ll be sure to share your comments with our management team as we continue to enhance our customer experience.
If you have any further questions or need assistance with your Kia service, please contact me anytime at markfoster@greenwayauto.com.
Thank you again for choosing Greenway Kia West!
Sincerely,
Mark Foster
Service Manager
Greenway Kia West
Great service Great service, very kind and respectful.
The service was provided on time. Always be there is a good experience
The service was provided on time. Always be there is a good experience
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by YESENIACOLLET71
Verified Customer
Verified Customer
Other Employees Tagged:
Jesse Martins
Jul 25, 2025 -
Greenway Kia West responded
Hi Yesenia,
Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re thrilled to hear you received great, on-time service from Jesse Martins and that your experience was both kind and respectful. Our team is committed to providing timely and reliable Kia service in Orlando, making sure every visit is a positive one.
If you need any assistance with your Kia in the future, please don’t hesitate to reach out to our service team. Thank you for choosing Greenway Kia West—we look forward to seeing you again!
—Mark Foster
Service Manager, Greenway Kia West
This dealership is amazing!
The service was amazing and workers are so nice and informative. My cars feels great riding after getting serviced!
The service was amazing and workers are so nice and informative. My cars feels great riding after getting serviced!
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by Chardell
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi Chardell,
Thank you so much for your amazing review and for being a verified customer at Greenway Kia West! We’re thrilled to hear that you found our team friendly, informative, and that your car feels great after your service visit. Providing outstanding Kia service and a comfortable experience for drivers in Orlando is always our top priority.
If you need any assistance with your vehicle’s maintenance in the future, please don’t hesitate to contact our service team. Thank you for choosing Greenway Kia West—we appreciate your trust!
—Mark Foster
Service Manager, Greenway Kia West
I have multiple vehicles serviced at this location and
all of them turn out great. Plus the customer service is always A1!!!
all of them turn out great. Plus the customer service is always A1!!!
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by lacharie01
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you so much for your wonderful review and for being a valued customer at Greenway Kia West! We’re thrilled to hear that you continue to have great experiences with our sales team—including Daniel Allen, Jeremy Gresham, Mario Pinilla, Jesse Martins, Lana Gault, and Farid Nibrasse—and that you trust us with multiple vehicles. Providing exceptional customer service and helping drivers throughout Orlando find the perfect Kia is what our team is all about.
If you ever have questions about your vehicles or need assistance with your next purchase, please don’t hesitate to reach out. Thank you for choosing Greenway Kia West for your car buying needs—we appreciate your loyalty!
—Anas Lazaar
General Sales Manager, Greenway Kia West
“Friendly staff, fast service, honest pricing, clean
facility—best car buying experience I’ve ever had!”
facility—best car buying experience I’ve ever had!”
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by kidfreezebx
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Greenway Kia West responded
Thank you, kidfreezebx, for your fantastic review! We’re thrilled to hear you had the best car buying experience ever at Greenway Kia West in Orlando. Jesse Martins and our team take pride in providing friendly service, fast turnaround, honest pricing, and a clean facility for all our customers from Orlando, Winter Garden, Kissimmee, and beyond.
Your feedback means a lot to us. If you ever need anything in the future, we’re always here to help. Welcome to the Greenway Kia West family!
Very good Very good attentio very professional and
excelent service Jesse explaineed everthing we needed
excelent service Jesse explaineed everthing we needed
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by REINAREYESPACHECO
Verified Customer
Verified Customer
Other Employees Tagged:
Jesse Martins
Jul 17, 2025 -
Greenway Kia West responded
Thank you, Reina, for your kind words and 5-star review! We’re glad Jesse Martins provided you with professional service and clear explanations during your visit. At Greenway Kia West, we strive to deliver excellent care and attention to every customer.
We appreciate your trust and look forward to assisting you again!
My service was amazing and was done in timely manner.
The guy who helped me was so nice! I definitely want to go back to him for service!
The guy who helped me was so nice! I definitely want to go back to him for service!
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by STEPHANIEGONZALEZ023
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Greenway Kia West responded
Thank you for the wonderful review, Stephanie! We’re glad Jesse and our Greenway Kia West service team provided amazing and timely service for your Kia. It’s great to hear you want to come back to Jesse for your next visit—he’s always happy to help! We appreciate your trust and look forward to keeping your vehicle running smoothly in the future.
– Mark Foster, Service Manager
markfoster@greenwayauto.com
Excelente servicio de la mano de Jesse!
!! Rápido, eficiente y calidad!!! La sala de espera tiene internet rápido!!!
!! Rápido, eficiente y calidad!!! La sala de espera tiene internet rápido!!!
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by DonLigero
Verified Customer
Verified Customer
Service Price Transparency
Jul 19, 2025 -
Greenway Kia West responded
¡Gracias por su excelente reseña, Don! Nos alegra saber que Jesse y el equipo de servicio de Greenway Kia West le brindaron un servicio rápido, eficiente y de calidad. También nos alegra que haya disfrutado de nuestra sala de espera con internet rápido. Siempre estamos aquí para cuidar de su Kia. ¡Esperamos verlo nuevamente pronto!
Thank you for your excellent review, Don! We’re glad Jesse and our Greenway Kia West service team delivered fast, efficient, and quality service. We’re also happy you enjoyed our waiting area with fast internet. We look forward to serving you again!
– Mark Foster, Service Manager
markfoster@greenwayauto.com
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