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213 Reviews of Jesse Martins
Verified Customer
July 13, 2025
Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of com car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of coming back to them! The last place my car has been for repairs/inspection was done at Kia West. God knows I hate to put this down and I have avoided a few requests for survey from Kia West. I rather say something good than bad! I am highly upset about these matters but it's been hard for me to trust. I went to the tire shop and saw back in September 2024 all my tires were replaced. I had to spend over $100 on 1 new tire when I'd already paid for 4. I just don't know what to say or how to feel. Although I always thought they were the best dealership on my side of town because they aim to please. When I discovered my issues I didn't want to blow up and accuse anyone but my car has not had any repairs other than at Kia West. I have had oil changes and tires outside of Kia but I am with and in my car. So I hope not to display anything bad on their services but I am hurt from my issue. Take care More
by dpn4sure
Other Employees Tagged: William Waters
July 13, 2025
They tell you do our survey and you get a free oil change I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours for my car to be done service there was terrible will never go there again More
by Dvsyvonne
July 12, 2025
Worst customer service ever! !! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for !! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for a simple thing. More
by Depoto306
Other Employees Tagged: Keiara Lluberes
July 10, 2025
Jesse is an absolute god sent man cause he is was really there every step and updates me on all things and even the checkout process he was very patient and helpful to me and my mom. Top tier service from h there every step and updates me on all things and even the checkout process he was very patient and helpful to me and my mom. Top tier service from him. Now the dealership they weren’t such a help them selves More
by alaijha23
July 06, 2025
It took Kia West 3 days to figure out what the problem was with my 2023 Kia with only 12000 miles on it. My husband & I spent 4 hours waiting the 1st day and 4 hours waiting the 2nd day, we came back the was with my 2023 Kia with only 12000 miles on it. My husband & I spent 4 hours waiting the 1st day and 4 hours waiting the 2nd day, we came back the 3rd day and picked up the car. We spent over 60 dollars in Uber fares back and forth to Kia West. Never once did Kia West offer to pick up this tab. The bottom line is that they put 4 brand new tires on our Kia, that cost us a little over $900. Never once was there ever a reasonable explanation of the problem. POOR POOR POOR More
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