Jessica Beesley | Page 8

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Jessica was able to efficiently organize your two appointments together and assist you with your tire order. At Gordie Boucher Ford of Kenosha, our team works hard to make scheduling and service as smooth and convenient as possible, and it’s great to know Jessica delivered such a positive experience. We truly appreciate your trust in us and look forward to serving you again for all your future automotive needs. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear you’ve had a great experience with our vehicle pick-up and delivery service. At Gordie Boucher Ford of Kenosha, our goal is to make service as convenient and stress-free as possible picking up your truck, completing the work, and returning it ready to go. We truly appreciate your trust in our team and look forward to providing the same great service on your future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed the friendly, fast service and saw great value in our grand opening oil change special. It's always our goal at Gordie Boucher Ford of Kenosha to provide top quality service at a competitive price. We appreciate your feedback and will definitely keep your request for more future specials in mind stay tuned! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was friendly, provided quicker-than-expected service, and was able to diagnose the issue efficiently. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with speed and care. We appreciate your trust and look forward to assisting you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience and for your honest 4-star review. We're truly sorry to hear that, despite our new facility and large team, your visit left you feeling unacknowledged and disappointed. That is not the experience we strive to provide at Gordie Boucher Ford of Kenosha. Every customer deserves to be greeted, respected, and offered assistance especially when seated in such a central and visible area. Your feedback highlights an important opportunity for improvement in how we engage with our guests, and we take it seriously. We’re sorry we missed the opportunity to earn your business, and we appreciate you bringing this to our attention. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

We are truly sorry to hear about your experience and deeply concerned about the seriousness of this situation. Your safety is our top priority, and what you described does not reflect the standards we hold ourselves to at Gordie Boucher Ford of Kenosha. We would appreciate the opportunity to speak with you directly to fully understand what happened and investigate this matter immediately. Please reach out to our Service Manager Belal Barakat @ 262-697-0700 so we can address your concerns and take the appropriate steps to make things right. Thank you for bringing this to our attention, we take it very seriously and want to ensure this is resolved properly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that everyone was nice and helpful, and that all the work on your vehicle was completed correctly. A special shoutout to Jessica for keeping you well informed throughout the process she’ll be happy to hear your feedback! We appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to serving you again! Sal Pappalardo General Manager