Jessica Gorman
Jessica Gorman at Bournival Jeep
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Jessica Gorman | Page 28

Business Director

Bournival Jeep

2355 Lafayette Rd
Portsmouth, NH 03801

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4.7
289 Reviews

Dealership Experience

21 yrs, 3 mos

Languages Spoken

English English

4.7

289 Reviews

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289 Reviews of Jessica Gorman

April 11, 2013

Dealership Rating

Throughout the scary, exciting, unnerving new car process I always felt like I was among like minded people who had my best interest at heart. It was just like catching up with good friends....who ultimate More

by terryfaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Brocato , jeremy and jess

Apr 19, 2013

Bournival Jeep responded

We are glad to know that we were able to make what can be a daunting process an enjoyable experience for you. You will love your new Jeep and it will serve you faithfully as the last one did. Have fun!

April 04, 2013

Dealership Rating

There was no pressure when we stepped onto the lot. The staff was friendly and helpful, but not pushy. They were upfront with the pricing. Great value from a tremendous staff. More

by JandMDurell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 07, 2013

Bournival Jeep responded

We are happy to know that you were able to come here and enjoy shopping for a car without feeling pressured. Our goal is to provide all of the information that you need in order to make an informed decision. Thank you for taking the time to share!

March 28, 2013

Dealership Rating

I live in Tucson, AZ and was unable to find a good Certified Pre-Owned Overland anywhere in the southwest. I purchased my ’09 CPOV Overland ‘online’ from Bournival Jeep and the process could not have More

by DavidFranklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Walter, Jade Damboise-Taplin

Mar 30, 2013

Bournival Jeep responded

It is crazy that some dealers don't think of an email inquiry as being as important as the person "on the lot". We are glad to know that you received the treatment that you expected and were comfortable enough with us to purchase a vehicle you had never seen from the other side of the country. Know that the experience you had during the purchase will be the same while you enjoy your new Overland. There will always be someone here ready to help you with any questions. Thank you so much for taking the time to write this review and for putting your faith in us to deliver on our promise!

March 26, 2013

Dealership Rating

I thought the service was outstanding. We test drove 3 jeep but their knowledge of the vehicles was the best way to help us select the jeep we wanted. I love my new jeep! More

by Redsox03042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 30, 2013

Bournival Jeep responded

We are glad to know that we were able to find the Jeep that was right for you. It is important to us to know what our customers are going to be using their vehicle for so that we are able to match them up with the proper configuration. Let us know when we can be of assistance at any time.

March 22, 2013

Dealership Rating

No pressure, pleasant to deal with, quick & easy, would have liked more off MSRP for Jeep but they gave decent & fair price for the trade-in, very efficient operation and didn't waste my time or thei More

by fxdb08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alissa (pres)

Mar 30, 2013

Bournival Jeep responded

Thank you for taking the time to share! We would have liked to have given you more off MSRP but couldn't! You took advantage of a great deal and it is great to know that Steve and Jess were able to provide you with the experience that you both expected and deserved. We try to always be as efficient as possible as buying a new vehicle should not take up your whole day. We look forward to providing you with the same treatment to ensure that being a Jeep owner is as enjoyable as possible.

March 21, 2013

Dealership Rating

I can honestly say I did a ton of research prior to this purchase. After visiting with most jeep dealerships north of Boston and in Manchester NH, I can highly recommend Bournival Jeep in Portsmouth NH. I More

by Pmedic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dale Claus , James Blaisdell

Mar 28, 2013

Bournival Jeep responded

Lmn - It is great to have a consumer visit us after having done their research. We are all about Jeep here and it makes it easy for us to help when you already know what to expect. I am sure that Josh, with his extensive knowledge of the product, was able to pair you with the perfect Jeep for your needs. It is important to assess current and future plans to make sure that you are getting the right one. Why would we have any need for pressure? Just the thought of driving a Jeep makes most people smile!

March 18, 2013

Dealership Rating

Just a quick note, My wife & I have purchased 4 Jeeps (Wrangler) through the years exclusively through Bournival Jeep of Portsmouth. We've always been treated right and with respect on all our purchases More

by dkecy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 28, 2013

Bournival Jeep responded

Dan and Lesley - Thank you so much for your business and for taking the time to share your glowing assessment of our efforts. It really makes everyone here feel good to know that we are able to make the car buying process fun as opposed to cringe inducing. The Jeep community is awesome and we are glad that you are both a part!

March 18, 2013

Dealership Rating

A dealership that actually works with the customer in every way possible to achieve what he/she is looking for. Not only did the staff work with us, they kept us updated on events/circumstances in a very More

by mfrotten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 23, 2013

Bournival Jeep responded

It is easy to work for our customers when they make it so ease to work with them. Thank you very much for allowing us the opportunity to assist you. Please know that you will be able to reach us at any time after the sale too! Thank you for taking the time to write your review.

March 17, 2013

Dealership Rating

I went to this dealership just to check out prices of Wrangler Unlimited 4 door Jeeps and trade in value of my 2009 Jeep Wrangler 2 door. I was pleasantly surprised with the friendly atmosphere, and en More

by Chiefworrall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Also owner Alissa Bournival

Mar 21, 2013

Bournival Jeep responded

Thank you for sharing! It is great to know that we were able to offer you the experience that you needed in order to be able to purchase a new Jeep. It is always satisfying when someone is able to purchase when they just came to look. It lets us know that we are doing things right.

March 17, 2013

Dealership Rating

I have bought my last 2 cars from Josh and he has been great. Doesn't pressure me and found me exactly what I was looking for. I will recommend him to all of my friends and family members who might be con More

by loveumore06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 21, 2013

Bournival Jeep responded

Thank you for taking the time to write a review. Our goal is to make the buying experience fun and easy and it always nice to know that we have succeeded. Josh doesn't try to SELL vehicles, he takes the time to understand your needs so that you are able to BUY one. Jessica goes out of her way to make sure that the financing arrangements are agreeable and that you are comfortable throughout the process. If there is anything we can do for you, please let us know.

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