Jessica Holland | Page 9

Always a good experience!! Tim Roberts was very helpful in finding the exact car that my wife and I were looking for. we have purchased several vehicles from Ray in the past a Tim Roberts was very helpful in finding the exact car that my wife and I were looking for. we have purchased several vehicles from Ray in the past and have never had a bad experience. I have recommended Ray to several of my friends. Once again Tim Roberts and all who participated in this sale were awesome. More

Report | Print

Trustworthy work Every time I bring my Cruze in for service I never have to worry that I will be taken advantage of. The whole service department is top notch Every time I bring my Cruze in for service I never have to worry that I will be taken advantage of. The whole service department is top notch More

Report | Print

Best Salesman I've ever delt with ! I would recommend this dealership to anyone that is looking for a great deal with great customer service along the way. I am very pleased with my expe I would recommend this dealership to anyone that is looking for a great deal with great customer service along the way. I am very pleased with my experience here at Ray Chevrolet, the staff was very helpful and friendly. More

Report | Print

Great service department I have yet to ever have a bad experience at your dealership. I recommend all friends and family to this exceptional place to purchase cars and especi I have yet to ever have a bad experience at your dealership. I recommend all friends and family to this exceptional place to purchase cars and especially your services department. More

Report | Print

Funky radio I had a radio screen that would go on and off. I called in and they had me an appointment within minutes. I brought it in and they had it diagnosed wi I had a radio screen that would go on and off. I called in and they had me an appointment within minutes. I brought it in and they had it diagnosed within an hour. I had to comeback which is not their fault but they had my radio screen in and done within an hour. They made this somewhat stressful thing done and fixed. Now I can go back to rocking out again. More

Report | Print

Hugo at Ray Chevy is the best This is a great place to buy a new truck. The owner personally even made sure that everything with the transaction was good. Highly recommended This is a great place to buy a new truck. The owner personally even made sure that everything with the transaction was good. Highly recommended More

Report | Print

A lifetime Chevy owner, happy once again! My wife and I are lifetime Chevy owners, and or last three vehicles came from Ray Chevy. Our experience each time has been better than before, all of My wife and I are lifetime Chevy owners, and or last three vehicles came from Ray Chevy. Our experience each time has been better than before, all of which started at a high level. More

Report | Print

Great Service and great Customer Service all employees are great, Friendly and Honest the salesman very Professional and Honest and very Happy to be there I t was and great Customer Service all employees are great, Friendly and Honest the salesman very Professional and Honest and very Happy to be there I t was my best option. More

Report | Print

Experiences selling a 2016 Leaf and trying to buy 2017 Bolt This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking to Francisco on the phone) that the $15,407.00 Kelly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt. But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet? At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today. Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish. Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future. One more note. I did get a call from a Customer Service manager from Ray Chevrolet about this issue. However, instead of serving the customer, he proceeded to defend management’s decisions. This is not the way customer service is supposed to work. I was pleasantly surprised with the capabilities of my 2017 Chevrolet Bolt, and I use it as much as I can. Too bad Ray Chevrolet missed a real chance here to sell me a Bolt and get a repeat customer in the future. Mark Henschel More

Report | Print

New truck Sean was a great salesman, he made what o thought was going to be impossible happen. I am now driving a brand new truck. He took the time and explaine Sean was a great salesman, he made what o thought was going to be impossible happen. I am now driving a brand new truck. He took the time and explained my opinion in great detail and help my decision be the right one. Thank you My only thing I was disappointed in was the person who detailed the truck, they did not do a good job. For a brand new truck it should look like a brand new truck Other then that everything was great More

Report | Print