Jessica Holland | Page 10

Great Service and great Customer Service all employees are great, Friendly and Honest the salesman very Professional and Honest and very Happy to be there I t was and great Customer Service all employees are great, Friendly and Honest the salesman very Professional and Honest and very Happy to be there I t was my best option. More

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Experiences selling a 2016 Leaf and trying to buy 2017 Bolt This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking to Francisco on the phone) that the $15,407.00 Kelly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt. But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet? At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today. Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish. Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future. One more note. I did get a call from a Customer Service manager from Ray Chevrolet about this issue. However, instead of serving the customer, he proceeded to defend management’s decisions. This is not the way customer service is supposed to work. I was pleasantly surprised with the capabilities of my 2017 Chevrolet Bolt, and I use it as much as I can. Too bad Ray Chevrolet missed a real chance here to sell me a Bolt and get a repeat customer in the future. Mark Henschel More

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New truck Sean was a great salesman, he made what o thought was going to be impossible happen. I am now driving a brand new truck. He took the time and explaine Sean was a great salesman, he made what o thought was going to be impossible happen. I am now driving a brand new truck. He took the time and explained my opinion in great detail and help my decision be the right one. Thank you My only thing I was disappointed in was the person who detailed the truck, they did not do a good job. For a brand new truck it should look like a brand new truck Other then that everything was great More

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Purchase of my new car I was very pleased with my whole experience! Everyone I worked with were friendly and informative. Hugo, Chris and Russell are the best! They gave me I was very pleased with my whole experience! Everyone I worked with were friendly and informative. Hugo, Chris and Russell are the best! They gave me a loner while the service department made sure my vehicle was absolutely perfect before I took it home, and Jessica even had it ready for me before the promised time. I couldn’t be more impressed with the how smoothly the process was. I would recommend Ray Chevrolet to anyone looking for a stress free vehicle purchase!! More

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Service and purchase at Ray Chevrolet Jessica Holland and Sean Runions are both a pleasure to work with. We would highly recommend purchasing and servicing at Ray Chevrolet. Both of thes Jessica Holland and Sean Runions are both a pleasure to work with. We would highly recommend purchasing and servicing at Ray Chevrolet. Both of these person's care regarding the needs of their clients. More

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Silverado I have always gone to Hugo when purchasing a vehicle. He’s straight forward and tries to help me out without the hassle. I’ve always felt that Ray tak I have always gone to Hugo when purchasing a vehicle. He’s straight forward and tries to help me out without the hassle. I’ve always felt that Ray takes care of you even after buying the car. Appreciate the connection after the sale. More

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Very easy Overall my experience here was my experience with service and all departments here were very satisfying I recommend this dealership to all my friends Overall my experience here was my experience with service and all departments here were very satisfying I recommend this dealership to all my friends family and will buy my next car from here to thanks again for the great experience talk to you soon More

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I had a great experience at Ray Chevrolet. I got my first new work truck at Ray Chevrolet, Hugo the salesman answered all the questions I had. I would definitely recommend Ray Chevrolet. I got my first new work truck at Ray Chevrolet, Hugo the salesman answered all the questions I had. I would definitely recommend Ray Chevrolet. More

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Great experience! George was very helpful, and everyone was very friendly. I didn't feel pressured to buy a car, and I got a good deal on it. George was very helpful, and everyone was very friendly. I didn't feel pressured to buy a car, and I got a good deal on it. More

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Friendly service Jessica and Rob are always so friendly and go out of their way. Rob always makes sure I have a ride well my car is serviced.jessica has the same car a Jessica and Rob are always so friendly and go out of their way. Rob always makes sure I have a ride well my car is serviced.jessica has the same car as me so we are always talking about upgrades that come out. More

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