Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona | Page 32

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
483 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

483 Reviews

Write a Review

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

Specialties & Trainings

Bilingual

483 Reviews of Jessica Licona

November 29, 2023

Dealership Rating
Employee Rating

Both ladies were super nice but I delt more with Joanne. Very professional and curteous More

by jkhoury2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 30, 2023

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

November 29, 2023

Dealership Rating
Employee Rating

Joanne is the best service rep I've ever dealt with. I can't say I want my van to break down again, but I know I'll be in God hands . More

by rstanton272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Alex

Nov 29, 2023

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Joanne and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

November 28, 2023

Dealership Rating
Employee Rating

The service was great, and the car was returned in better condition than it was before. More

by Ariff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 28, 2023

Colonial Nissan of Medford responded

Ariff, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

November 28, 2023

Dealership Rating
Employee Rating

This was my first service for a brand new lease here but I've done many services here for previous leases with no issues. Its quick and easy, with all questions answered. More

by prakash.ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Colonial Nissan of Medford responded

Parkash, Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

November 27, 2023

Dealership Rating
Employee Rating

Polite and efficient service people. Great explanations. The wait was shorter than expected. Multiple followups to ask if I was satisfied. More

by cheannwelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Joe Bellizia

Nov 27, 2023

Colonial Nissan of Medford responded

Thank you! Jessica, Joanne, and Joe appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

November 27, 2023

Dealership Rating
Employee Rating

I recently had my car serviced at the dealership and I must say that I am quite pleased with the overall experience. The staff was friendly and accommodating, and they ensured that the service was done in More

by INFO@FADACLEANERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Nina Service Assistant

Nov 27, 2023

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

November 24, 2023

Dealership Rating
Employee Rating

Brought the car for 60k service and it was as a smooth and pleasant experience as always More

by JANE.NURIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 26, 2023

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jane, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

November 24, 2023

Dealership Rating
Employee Rating

Appointment was on time. Very inviting waiting area and service team was pleasant to interact with. More

by asordillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2023

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

November 22, 2023

Dealership Rating
Employee Rating

Did oil change and completed on time. Explained overall condition of my car and what other services that is relevant to car to maintain going forward More

by JHMA7193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 24, 2023

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

November 21, 2023

Dealership Rating
Employee Rating

The whole staff was courteous and professional. A positive purchasing experience. I would recommend the dealership More

by STEVENOCELLA1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2023

Colonial Nissan of Medford responded

Steven, Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

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