Jhonayra Vargas | Page 2

Great work and great car Thank you. I’m very happy with my car now. I’m very happy with my car now. More

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I purchased an ESP ceramic coating package from Jhonayra at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jho at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jhonayra confidently assured me that the service would meet industry standards and my satisfaction. Regrettably, the service I received was far below expectations. Key Issues: 1. Substandard Cleaning: Despite assurances, the engine bay was inadequately cleaned, contradicting the dealership’s promise of thoroughness. Leaves and dust were evident in the engine bay, which the dealership excused by citing a policy against cleaning engines – a fact not disclosed at the time of sale. 2. Surface Damage: The car had numerous scratches post-service. Some were clearly due to the use of dirty towels during the coating process, while others, needing pre-coating buffing, were sealed beneath the ceramic layer along with rain stains. 3. Neglected Detailing: Overlooking of details was apparent. Water stains were carelessly coated over, and a piece of chewed gum stuck in the cup holder along with some trash, casting doubt on the integrity of the interior coating. 4. Inadequate Service Time: The coating process was completed in just an hour, in stark contrast to the 6 hours required by a professional detailer to correct these issues. This significant time discrepancy raises serious concerns about the level of care and thoroughness in the dealership’s service, especially for a service costing $1300. 5. Financial and Time Inconvenience: I faced additional time and financial burdens to have the inadequate detailing and ceramic coating redone. Although the manager from BMW Catonsville reached out on January 8th, acknowledging the issues and promising a refund, there has been no follow-up or refund to date. This lack of response came after I had already reported the matter to BMW corporate and left an initial review on Google, spoke with James from sales, and left a message on Jhonayra’s voicemail. Conclusion: The ceramic coating service provided by BMW Catonsville was deeply unsatisfactory, demonstrating poor workmanship and a blatant disregard for detail. The service not only failed to meet the promised standards but also resulted in additional costs and inconvenience for me. Photographic evidence of these issues has been shared on the Catonsville BMW’s Google review page for further reference. I left a voicemail today, 1/30, with the sales manager, Jerry, requesting an update on the refund. More

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Howard was very accommodating and prepared. He also patiently waited as we resolved some insurance issues. I would recommend him and Jay Vargas for their professionalism, courtesy and authentic He also patiently waited as we resolved some insurance issues. I would recommend him and Jay Vargas for their professionalism, courtesy and authenticity. More

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Errol and the team were awesome! !! Super knowledgeable, very friendly and above all, saved me tons of time. He had everything ready for me when I walked in and I think I may have b !! Super knowledgeable, very friendly and above all, saved me tons of time. He had everything ready for me when I walked in and I think I may have broken my record for fastest car purchase. Thanks again Errol and everyone at BMW of Cantonsville!!! More

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Jae Lim at BMW in Catonsville, MD was very patient & knowledgeable about the car I purchased. He was very calm & took his time with my questions. He provided great customer service. knowledgeable about the car I purchased. He was very calm & took his time with my questions. He provided great customer service. More

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Jae Lim was great in providing me with what I needed to learn about my vehicle. He was patient and took his time showing me how to access certain things. He also helped me make financial decisions that h learn about my vehicle. He was patient and took his time showing me how to access certain things. He also helped me make financial decisions that helped my sale end smooth. If i shall ever buy another car he will be the one i look for to help me. Maria Madson More

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Our time with Ron and BMW of Catonsville was the most organic and non-threatening and enjoyable car-shopping experience to-date. The knowledge, honesty and service provided by Ron was unparalleled. BMW o organic and non-threatening and enjoyable car-shopping experience to-date. The knowledge, honesty and service provided by Ron was unparalleled. BMW of Catonsville is lucky to have him. Likely, never leaving BMW vehicles again thanks to Ron and his team for the easiest and seamless transition ever. Thanks for everything! More

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They worked hard to make the deal. I am very happy with the outcome... 👍🏾from me... I am very happy with the outcome... 👍🏾from me... More

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Catonsville BMW was very professional and responded to all of our inquiries. Howard was very attentive and supported all of our questions. all of our inquiries. Howard was very attentive and supported all of our questions. More

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Howard Moon responded promptly to an email query about a car advertised online; He set up an appointment for a test drive the next day. I had to travel from another state, but he made the whole process seam car advertised online; He set up an appointment for a test drive the next day. I had to travel from another state, but he made the whole process seamless and informative, patiently taking all the time necessary to answer my questions. More

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