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Jill Thurston
Jill Thurston | Page 33
Service Manager
Subaru of Gwinnett
2950 Satellite Boulevard
Duluth, GA 30096
520 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
Read more520 Reviews
Write a ReviewDealership Experience
21 yrs, 1 mo
Employee Video
520 Reviews of Jill Thurston
July 24, 2019
Thank you I would like to Thank Jill for the excellent service! She answered my questions and explained everything. I’m a teacher; in my world.. we would say “ I would like to Thank Jill for the excellent service! She answered my questions and explained everything. I’m a teacher; in my world.. we would say “ She went the extra mile”. She was AMAZING.. More
by CCHELKO
Verified CustomerOther Employees Tagged: Issa Kone
Helpful 
July 11, 2019
Nice dealership with staff members. I liked the most of the services we received, however, the traffic to the dealership was little too intense. The shuttle service was great with riding I liked the most of the services we received, however, the traffic to the dealership was little too intense. The shuttle service was great with riding a new model of Subaru. We waited more than an hour after the staff told us that it will be done about 20-30 min and in addition to that, the service included the complimentary car wash but the car wasn’t anything clean inside out. Even though it was complimentary service, it was written in the service description but it didn’t happen after all. The car lost a tire air valve cap after the service is done. It would be great to know that it is done as it was supposed to be and not lose tiny parts of the car during the service. More
by JLOVEY486
Other Employees Tagged: Jeff Bowman , Alyssa Elery, Kyle Formella, Herb Hoffman
July 09, 2019
Excellent Customer service - Sales/Service Best dealership ever - excellent customer service with low stress - even taking my car in for service, the sales team is always friendly and willing t Best dealership ever - excellent customer service with low stress - even taking my car in for service, the sales team is always friendly and willing to help if they see me walking around! Such an enjoyable atmosphere. More
by T'sSubaru
Other Employees Tagged: Lance Willhite, Gary Sikes , Liam Bennett, Nelson Gibson, Don Wrobel
June 10, 2019
Brought car in for maintenance and detailing. 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to 1. The friendliness and personalized service by the staff. 2. The detailing was the best I 've had. 3. My loaner had a dead battery and they came to my house with another car, jumped the loaner and I made my afternoon appointment downtown. 4. Essa, Alyssa, Shaun, Kyle and their manager Jill have always been helpful, courteous and professional. More
by subaru3
Other Employees Tagged: Gary Sikes , Alyssa Elery, Kyle Formella, Charles Williams
June 03, 2019
Overall Good Experience. Some improvement needed. Good experience in general. Polite staff and flexible schedule upon request. But I was not happy about the service received on the airbag recall. A Good experience in general. Polite staff and flexible schedule upon request. But I was not happy about the service received on the airbag recall. Apparently, it was not handled carefully or properly. There are quite obvious damages on the dashboard afterwards. I did not notice this in the first place because it is on the passenger side. As a dealer, the expert on this vehicle, it should’ve done better. More
by GEJUNHAO2008
Other Employees Tagged: Jeff Bowman , Alyssa Elery, Kyle Formella, Herb Hoffman, Not sure which one so selected all
May 31, 2019
Amazing Service. Check in was smooth and processed explained well. Phone calls were made to go over what was to be done and extra service approved. Thank you! Check in was smooth and processed explained well. Phone calls were made to go over what was to be done and extra service approved. Thank you! More
by JRIDER2
Other Employees Tagged: Jeff Bowman , Alyssa Elery, Kyle Formella, Herb Hoffman
May 22, 2019
Stellar Service The Subaru of Gwinnett service center remains flawless after more than nine years of utilizing them exclusive of other dealers for our 2010 Outback, a The Subaru of Gwinnett service center remains flawless after more than nine years of utilizing them exclusive of other dealers for our 2010 Outback, and for almost two years for our 2018 Outback. Issa Kone is the public facing point of contact and ensures his customers are completely informed and all service needs are promptly performed. The center's technicians and team leaders perform excellent work.. Jill Thurston manages the center as a commander who understands all aspects of her departments' service and repair offerings. If a rare occasion to escalate an inquiry arises, Jill selects the appropriate reporting personnel to address the concern. Highly recommended dealership! Respectfully, Frank Wilburn, Stone Mountain, GA More
by F&PW
Other Employees Tagged: Issa Kone
May 21, 2019
The Forgotten rear wiper blade. On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable wa On Monday, May 7 I brought my 2016 Outback in for an oil change and for the replacement of the rear wiper blade. I waited in the very comfortable waiting area for about an hour and Jeff Bowman told me the service had been completed. I paid the $103.02 bill and returned to my home in Stone Mountain, a distance of about 20 miles. When I checked I found that the rear wiper blade had not been replaced, BUT I had been charged for it. I immediately called Jeff and he offered to send a technician to my home to replace it. I elected to drive back to Subaru of Gwinnett on Thursday, May 9 to have the wiper blade to be installed. It was done and my credit card was credited with $18.88, the price of the wiper blade. For that I am thankful. Ironically, the reason I chose to have Subaru of Gwinnett perform the service was that Stivers Subaru, where I purchased the Outback, could not work me in for an oil change for about a week while Subaru of Gwinnett could perform the service the almost immediately. I'm sure I will give you another chance to perform the next service my car needs, that, I hope, will be the 30,000 mile service in a few months. Thanks for your concern. More
by DAVIDFUNDERBURK
Other Employees Tagged: Jeff Bowman
May 07, 2019
Always Reliable and Friendly I’ve been taking my car(s) to Subaru of Gwinnett for nearly 20 years, and I’ve had no complaints about the service. Jill Thurston in particular is a g I’ve been taking my car(s) to Subaru of Gwinnett for nearly 20 years, and I’ve had no complaints about the service. Jill Thurston in particular is a gem. She is trustworthy, reliable, and friendly to work with. I am sure the service department will thrive under her leadership. More
by DEEPALI0
Other Employees Tagged: Issa (don’t know his last name)
May 02, 2019
Ordinarily extraordinary Knowledgeable, courteous, communicative, efficient, on time or ahead of time. And the coffee ain’t bad either. I have recommended this dealer to frie Knowledgeable, courteous, communicative, efficient, on time or ahead of time. And the coffee ain’t bad either. I have recommended this dealer to friends. Good people. More
by GREGPARROTT
Other Employees Tagged: Neil Lebrun. Also, the mechanic who actually did the work was really on top of his game. Did not get his name
