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Jill Thurston
Jill Thurston | Page 32
Service Manager
Subaru of Gwinnett
2950 Satellite Boulevard
Duluth, GA 30096
520 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
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Write a ReviewDealership Experience
21 yrs
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520 Reviews of Jill Thurston
November 29, 2019
Excellent, efficient service Everyone that I interacted with was very friendly and professional. I was in for routine service and it was all done very quickly. They also provide Everyone that I interacted with was very friendly and professional. I was in for routine service and it was all done very quickly. They also provided me with a list of upcoming maintenance work that I will need to pay attention to in the future so that I could plan for it. More
by JMOORE10610
Verified CustomerOther Employees Tagged: Taylor Johnson
Helpful 
November 25, 2019
Oil change plus brake pads replacement and rotor machining Communication was not optimum. I live a long distance from the dealership and it was quite inconvenient to return to find the job was not yet complet Communication was not optimum. I live a long distance from the dealership and it was quite inconvenient to return to find the job was not yet completed. So I got the loaner for longer and they did finish the job and at a good price. Better communication is worth its weight in gold and satisfaction. Thanks for working with me to complete the work to my satisfaction. Car drives like new again. More
by LEAMARIET
Other Employees Tagged: Herb Hoffman
November 18, 2019
Purchased a Outback. Love these guys! My wife and have been customers there since 2007. Always great service and a good time. Looking forward to another 10 years. Love these guys! My wife and have been customers there since 2007. Always great service and a good time. Looking forward to another 10 years. More
by darryl_wade64
Other Employees Tagged: Kody Traylor , Neal O'Leary
November 10, 2019
Fast, friendly and efficient Always get great and fast service here. We live in Hall County and still come back to Subaru of Gwinnett. Have been dealing with Jill for twelve yea Always get great and fast service here. We live in Hall County and still come back to Subaru of Gwinnett. Have been dealing with Jill for twelve years and she is the reason we keep coming back! More
by BETTYBYRD56
Other Employees Tagged: Shaun Michael Feltner
October 31, 2019
Professional, efficient, no hassle. This is our second Subaru from this dealership. Working with Jim Cox was a pleasure. He made us feel at home and the entire experience was an answer t This is our second Subaru from this dealership. Working with Jim Cox was a pleasure. He made us feel at home and the entire experience was an answer to prayer. Jill has a great service staff. I would not go to any other Subaru dealership. More
by KJOHNS54
Other Employees Tagged: Jim Cox, Diana Vona
October 21, 2019
Efficient and Thorough Attentive customer service and thorough explanation of car's current status and expected future maintenance. Jeff Bowman is outstanding and your servi Attentive customer service and thorough explanation of car's current status and expected future maintenance. Jeff Bowman is outstanding and your service manager Jill Thurston is the BEST. More
by VF
Other Employees Tagged: Jeff Bowman
September 11, 2019
Kyle saved the day Anything that could go wrong, did, On my last service visit. Definitely not a shining moment from my 12 years as a customer here. Thank God for Kyle Anything that could go wrong, did, On my last service visit. Definitely not a shining moment from my 12 years as a customer here. Thank God for Kyle, who went out of his way to smooth things over. I will request him on all my subsequent visits. More
by MARGRITAVL91
Other Employees Tagged: Kyle Formella, Idea Kone
September 09, 2019
Simply Amazing I would like to say since my very first time at SOG I been treated and taking care of as if I was an employee ( being and Ambassador helps). None the I would like to say since my very first time at SOG I been treated and taking care of as if I was an employee ( being and Ambassador helps). None the less everyone there from Charles, Jeff and Issa have been delightful to work with. Jill I have know since before the building rebuild and she has always been amazing. I can never complain. More
by Richard Koh
Other Employees Tagged: Jeff Bowman , Charles Williams, Issa
August 23, 2019
Thank you While driving from NJ to Auburn my Subaru's dashboard lights came on. The Gwinnett dealership service center was nearby and open (Saturday). We drove While driving from NJ to Auburn my Subaru's dashboard lights came on. The Gwinnett dealership service center was nearby and open (Saturday). We drove in and Jill took care of us! Ultimately the car needed to stayover and they provided a loaner! The mechanic, Victor clearly explained what he was doing to resolve the issue. After the car was cleared for the drive back, I safely drove back to NJ without issue. Too bad they are not in NJ! More
by PETERJMARTYN
Other Employees Tagged: Everyone I met: from the valet, the loaner person, Victor and when I paid at checkout.... all top notch and provided a great experience.
August 06, 2019
Sales and Service I always have a great service experience, this time we left with two cars, our 07 Forester and a new Outback! We love our Subaru’s and the way we have I always have a great service experience, this time we left with two cars, our 07 Forester and a new Outback! We love our Subaru’s and the way we have been treated for the last 7.5 years has set Subaru of Gwinnett apart, an AWESOME team! I would highly recommend Subaru of Gwinnett for sales and service!!!! More
by PSAMUELS2
Other Employees Tagged: Adam Anderson , Kyle Formella, Charles Williams
