Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.8
106 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

17 yrs, 1 mo

Industry Experience

17 yrs, 1 mo

4.8

106 Reviews

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106 Reviews of Jillian Cline

October 17, 2026

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Employee Rating

It was easy to make an appointment. The day of, I was able to drive right in the service bay and was greeted by friendly staff. They got me checked in right away and I waited in the alw More

by lwilson24
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Oct 17, 2026

Ed Martin Nissan responded

Thank you for the great review and your continued trust in our service team! We appreciate you recognizing our convenient scheduling, friendly staff, clean waiting area, and thorough communication throughout your visit. We truly appreciate your business!

October 17, 2026

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I purchased my Nissan in 2016 and Ed Martin has taken excellent care of it ever since that day. They check it throughly and let me know if there are issues. I truly trust Ed Martin Nissan! It’s a good fe More

by MARIATIPTON81
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Recommend Dealer
Yes
Oct 17, 2026

Ed Martin Nissan responded

Thank you for trusting Ed Martin Nissan with your vehicle since 2016! We truly appreciate your loyalty and your kind words about our team's thorough, dependable service. Knowing you have confidence in our care means so much to us, and we appreciate your continued business!

October 13, 2026

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Have used Ed Martin service department for over 20 years. Everyone there has treated me with respect and kindness. The service provided on all my vehicles over the years has been perfect and never required a More

by pinhead678
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Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Joe Worden, Jamie Chapman, Jeff Mcneeley, Gregg Foy, Crystal Dunkerson , My mechanics Brandon and Mark awesome!

Oct 13, 2026

Ed Martin Nissan responded

Thank you for trusting Ed Martin with your vehicles for over 20 years and for the wonderful recommendation! We truly appreciate your loyalty and your kind words about our team's respectful, caring service and consistent quality of work throughout the years.

October 12, 2026

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Working with Ed Martin shadeland service department is great to work with, the staff is very knowledgeable. More

by layou625
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Foy

Oct 13, 2026

Ed Martin Nissan responded

Thank you for the great review! We appreciate you recognizing the knowledge and professionalism of our Ed Martin Shadeland service team, and we truly appreciate your business!

October 12, 2026

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TheThey do quality work. They did forget to put the door trim back on my door this last time, but I still trust them. More

by JVB80
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Recommend Dealer
Yes
Oct 12, 2026

Ed Martin Nissan responded

Thank you for your continued trust in our team and for recognizing the quality of our work. We appreciate the feedback about the door trim and will make sure it is shared with our service team.

October 12, 2026

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Mark is the best in the business. Ed Martin continues to over produce for every service. Will be the only dealership i get service. Great experience More

by NATE62
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Recommend Dealer
Yes
Oct 12, 2026

Ed Martin Nissan responded

Thank you, Nate! Mark will appreciate the recognition, and we’re grateful for your continued trust in Ed Martin for your service needs.

October 05, 2026

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I always get great service at Ed Martin Nissan. Jillian was a tremendous help. I appreciate all they do. More

by William Shaw
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Recommend Dealer
Yes

Other Employees Tagged: Joe Worden

Oct 05, 2026

Ed Martin Nissan responded

William, thank you for your continued trust in Ed Martin Nissan! Jillian will appreciate your kind words, and we truly appreciate your business!

September 28, 2026

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They are friendly and easy to work with. They are very responsive and communication was good. More

by ar5
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Recommend Dealer
Yes

Other Employees Tagged: Joe Worden, Jeff Mcneeley

Sep 28, 2026

Ed Martin Nissan responded

Thank you for the great review! We appreciate your kind words about our friendly team, responsive service, and clear communication. Thank you for your business!

September 20, 2026

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I was very upset at the many problems I was having with my truck Jeff was very patient and listen to me when I was actually expecting him to be upset because of my rant amazing job More

by mrjamiejohnson
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Sep 20, 2026

Ed Martin Nissan responded

Jamie, thank you for sharing your experience with us. We know how frustrating it can be when you’re dealing with ongoing problems with your truck, and we’re so glad Jeff took the time to listen, understand your concerns, and make you feel heard. We truly appreciate your patience and your business!

September 17, 2026

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As always, I had a very good experience at the Ed Martin Nissan Service. I am a customer for over 20 years and was never disappointed with the care I received for my Nissan vehicles. More

by radmila1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Sep 18, 2026

Ed Martin Nissan responded

Thank you for your incredible loyalty over the past 20 years! We’re honored to have earned your trust and are so glad the Ed Martin Nissan Service team continues to provide the care you and your Nissan vehicles deserve. We truly appreciate your continued business!

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