Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
53 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

16 yrs, 10 mos

Industry Experience

16 yrs, 10 mos

4.9

53 Reviews

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53 Reviews of Jillian Cline

July 05, 2026

Dealership Rating
Employee Rating

The service department is exceptional, I have had a few major repairs completed at Ed Martin Nissan dealership. The team has always delivered quality work in a timely manner. I highly recommend the service More

by karenhodge723
Service Price Transparency
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Recommend Dealer
Yes

July 04, 2026

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Crystal was great. Took care my car, changed the oil, topped off fluids and took it through the Carwash. More

by khiggy2414
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jul 04, 2026

Ed Martin Nissan responded

Thank you for your wonderful review! From the oil change and fluid top off to the complimentary car wash, we're happy we could make your service visit a great experience. Thank you for choosing Ed Martin for your service needs, and we look forward to seeing you again!

July 03, 2026

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Outstanding service, honest communication, fast turnaround, and a truly professional team at Ed Martin Nissan. More

by 1988.BRYANWHITE
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Recommend Dealer
Yes
Jul 03, 2026

Ed Martin Nissan responded

Thank you for your fantastic review, Bryan! We're thrilled to hear you experienced outstanding service, honest communication, a fast turnaround, and the professionalism our team strives to provide every day. Your kind words mean a great deal to us. Thank you for choosing Ed Martin Nissan, and we look forward to serving you again!

July 02, 2026

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Ed Martin is by far the best dealership I’ve ever dealt with. Karisa is an excellent sales person. She’s patient and informative and she sincerely cares about taking care of the customer. No pressure, no More

by GChoate
Sales Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Ed Martin Nissan responded

Thank you for your incredible review! We're honored to hear Ed Martin is the best dealership you've ever worked with. Karisa will be thrilled to know her patience, knowledge, and genuine commitment to taking care of her customers made such a lasting impression. Providing a no pressure, customer first experience is exactly what we strive for every day. Thank you for your recommendation, congratulations on your new Toyota, and welcome to the Ed Martin family!

July 01, 2026

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After a conversation with the service manager, all my questions were taken care of. Thank you More

by voliveri1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jul 02, 2026

Ed Martin Nissan responded

Thank you for your review! We're glad to hear that after speaking with our service manager, all of your questions were addressed. We appreciate the opportunity to assist you and are committed to providing excellent customer service. Thank you for choosing Ed Martin, and we look forward to serving you again!

June 29, 2026

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Staff is very friendly and professional. They got my vehicle serviced and got me in and out quickly. More

by BeltranC
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Recommend Dealer
Yes

Other Employees Tagged: Joe Worden, Mike Demetriades

Jun 29, 2026

Ed Martin Nissan responded

Thank you for your kind review! We're so glad to hear our team was friendly and professional and that we were able to get your vehicle serviced quickly. Providing efficient, quality service is always our goal. Thank you for choosing Ed Martin, and we look forward to seeing you again at your next visit!

June 29, 2026

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Employee Rating

I was not attended to in a timely manner. Their service section got me waiting for two and half hours before letting me know they've started working on my vehicle More

by davidtunji
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jun 30, 2026

Ed Martin Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and understand how frustrating it is to wait that long without clear communication. Your time is valuable, and we regret that we did not provide the level of service you expected. We appreciate you bringing this to our attention, as it helps us improve. We hope you'll give us another opportunity to provide the prompt, communicative service you deserve. Please reach out to Jillian Cline, to discuss your experience at 317-822-5446. Thank you.

June 27, 2026

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Joe was very helpful and professional. I enjoy the service department and the care they perform. More

by OLURLENE
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Recommend Dealer
Yes
Jun 27, 2026

Ed Martin Nissan responded

Thank you for your kind review! We're so glad to hear Joe provided helpful and professional service. It's wonderful to know you enjoy visiting our service department and appreciate the care our team provides. Thank you for trusting Ed Martin with your vehicle. We look forward to seeing you again at your next visit! 🚗🔧⭐😊

June 26, 2026

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Employee Rating

very good v. g. v.g v g v g v g v g v More

by TOCONNOR004
Recommend Dealer
Yes
Jun 26, 2026

Ed Martin Nissan responded

Thank you so much! Hope to see you again!

June 24, 2026

Dealership Rating
Employee Rating

Ed Martin Nissan has always my go to place for service. They are always honest about my vehicles service and they get done pretty fast. More

by Nicholas
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2026

Ed Martin Nissan responded

Thank you, Nicholas, for your continued trust in Ed Martin Nissan! We're honored to be your go-to place for service. Providing honest recommendations and efficient service is what our team strives for every day. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for years to come!

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