Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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5.0
38 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

16 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

5.0

38 Reviews

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38 Reviews of Jillian Cline

June 07, 2026

Dealership Rating
Employee Rating

Friendly great customer service, kept me informed. Great experience. Prompt service. Will be back again. More

by cctan2006
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jun 08, 2026

Ed Martin Nissan responded

Thank you for your wonderful review! We are glad to hear you experienced friendly customer service, prompt attention, and clear communication throughout your visit. Keeping our customers informed is important to us, and we are thrilled you had a great experience. We appreciate your business and look forward to seeing you again!

June 07, 2026

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Expert care for your car! From routine oil changes to complex repairs. Professional, top-notch service technicians. More

by joannacp71
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Recommend Dealer
Yes

Other Employees Tagged: Joe Worden, Jeff Mcneeley

Jun 07, 2026

Ed Martin Nissan responded

Thank you for your kind review, Joanna! We are thrilled to hear you trust our team with your vehicle's care. Whether it is routine maintenance or more complex repairs, our technicians are committed to providing professional, top notch service. We appreciate your support and look forward to serving you again!

June 04, 2026

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I have been very pleased with Jillian and the rest of the staff at Ed Martin. I intend on going back as long as I have this Nissan! More

by PZ
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Recommend Dealer
Yes
Jun 05, 2026

Ed Martin Nissan responded

Thank you for the wonderful review! We’re thrilled to hear Jillian and the rest of our team have provided you with such a positive experience. Your trust and loyalty mean a great deal to us, and we look forward to continuing to take care of your Nissan for many years to come. Thank you for choosing Ed Martin Nissan!

May 30, 2026

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Professional staff, courteous, knowledgeable, friendly. Clean and pleasant waiting area. Family atmosphere. Would recommend this dealership, More

by KAYJ7478
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Dunkerson

Jun 04, 2026

Ed Martin Nissan responded

Thank you for the wonderful review! We’re delighted to hear you found our team professional, knowledgeable, and friendly. Creating a welcoming, family atmosphere and providing a comfortable experience for our guests is something we take great pride in. We truly appreciate your recommendation and thank you for choosing us! 🚗✨

May 29, 2026

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Karisa was very professional, knowledgeable and helpful. She explained everything in very simple words and friendly manners. More

by kashrandhawa
Sales Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Ed Martin Nissan responded

Thank you for choosing Ed Martin Nissan for your new vehicle purchase! We truly appreciate your business and look forward to working with you for many more years to come. Have a great summer.

May 29, 2026

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Jillian has always been great to work, she is thorough, she looks out for the customer and I trust her. More

by MACK2662
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Ed Martin Nissan responded

Thank you for choosing Ed Martin Nissan for your service needs! We truly appreciate your business and look forward to working with you for many years to come.

May 25, 2026

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Great as always good customer service. Work always down in a timely manner and staff is always courteous More

by lindaoubouazza42
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Foy, Crystal Dunkerson

May 25, 2026

Ed Martin Nissan responded

Thank you for your continued support, Linda! We’re so glad to hear you consistently receive great customer service from our team. Providing timely service and a courteous experience every visit is what we strive for. We truly appreciate your loyalty and look forward to seeing you again next time!

May 23, 2026

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I have been buying vehicles from the Ed Martin dealership since 2011. They have maintained every one. Everyone at Ed Martin are great people. Always a good experience for service or sales. More

by DAVID.WHITAKER48
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Recommend Dealer
Yes
May 23, 2026

Ed Martin Nissan responded

David, thank you so much for your continued loyalty since 2011! It truly means a lot to know you have trusted Ed Martin with both your vehicle purchases and service over the years. We are grateful for your support and thrilled to hear our team has consistently provided a great experience every step of the way. Thank you for being part of the Ed Martin family. We look forward to serving you for many more years to come!

May 21, 2026

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Service is always very good,always greeted with a smile. They let me know what my cars need and what price. More

by Bgwannagolf
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada, Joe Worden

May 21, 2026

Ed Martin Nissan responded

Thank you for the kind feedback! We are so glad to hear you consistently receive great service and a warm welcome from our team. Keeping our customers informed about their vehicle’s needs and providing clear pricing is an important part of the experience we strive to deliver. We truly appreciate your continued trust and support!

May 21, 2026

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Convenience to my home, easy to schedule and receive service, employees friendly and knowledgeable, do send too many emails regarding buying a new car More

by BL.HURLEY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

May 21, 2026

Ed Martin Nissan responded

Thank you for your feedback! We are glad you enjoy the convenience of our location, the ease of scheduling service, and the friendly, knowledgeable team members who assist you during your visits. We also appreciate your honest input regarding the number of sales emails you receive and will be sure to share your comments with our team. Thank you again for choosing us for your service needs!

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