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Jillian Cline

Overview Reviews (19) Inventory (245)

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Jillian Cline

Jillian Cline | Page 2

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

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5.0

19 Reviews

Overview Reviews (19) Inventory (245)

Dealership Experience

16 yrs, 8 mos

Industry Experience

16 yrs, 8 mos

5.0

19 Reviews

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19 Reviews of Jillian Cline

April 15, 2026

Dealership Rating

Employee Rating

I had an excellent experience at the service center on Shadeland Ave. The service people were very nice and did a great job! Shadeland Ave. The service people were very nice and did a great job! More

by EDWINTOMES70

Verified Customer

Recommend Dealer

Yes

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Apr 15, 2026 -

Ed Martin Nissan responded

Thank you for the great review and for your business. We are glad you had an excellent experience and that our team took great care of you. We truly appreciate your support and look forward to seeing you again.

April 15, 2026

Dealership Rating

Employee Rating

As always, everyone at the dealership was friendly and thorough. Joe Worden was especially helpful in explaining things. The waiting area is comfortable and pleasant. Things are clean. thorough. Joe Worden was especially helpful in explaining things. The waiting area is comfortable and pleasant. Things are clean. More

by SUMLLS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Worden

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Apr 15, 2026 -

Ed Martin Nissan responded

Thank you for your business and your review of our team and dealership! We hope you are enjoying your Nissan!

April 14, 2026

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Employee Rating

Always great service from the time I pull in until they hand me my paperwork to sign. Always thorough, polite, and very welcoming. I will always bring my car back here for the expertise and service. hand me my paperwork to sign. Always thorough, polite, and very welcoming. I will always bring my car back here for the expertise and service. More

by lwilson24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 15, 2026 -

Ed Martin Nissan responded

Thank you for the wonderful review and for your continued business. We truly appreciate your loyalty and look forward to seeing you again.

April 14, 2026

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Employee Rating

The sales people are really nice and friendly. The crew in the service center is helpful The cashier are very pleasant. The crew in the service center is helpful The cashier are very pleasant. More

by greenmyle1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2026 -

Ed Martin Nissan responded

Thank you for your business and your review of our team and dealership! We hope you are enjoying your Nissan!

April 13, 2026

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Employee Rating

Staff is always pleasant and professional. Service is great. Jeff was great in communicating with me Service is great. Jeff was great in communicating with me More

by aangied1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Ed Martin Nissan responded

Thank you for choosing Ed Martin Nissan for your vehicle service! We look forward to working with you the next time your vehicle needs regular maintenance.

April 13, 2026

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Employee Rating

Pleasant staff. Work is done right the first time. Wait times have been good as expected. Work is done right the first time. Wait times have been good as expected. More

by al6627en

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Ed Martin Nissan responded

Thank you for choosing Ed Martin Nissan for your vehicle service. We truly appreciate your business and your kind review of our team.

April 13, 2026

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Employee Rating

I have always had a good experience with their service team on my vehicle and will continue to use them team on my vehicle and will continue to use them More

by ckeely

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Ed Martin Nissan responded

Thank you for choosing Ed Martin Nissan for service on your vehicle. We appreciate your recommendation and look forward to working with you again in the future.

April 11, 2026

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Employee Rating

My tire could not be repaired but they had a tire for me the next day. the next day. More

by khiggy2414

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gregg

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Apr 11, 2026 -

Ed Martin Nissan responded

Thank you for your business and feedback! We look forward working with you again in the future.

April 10, 2026

Dealership Rating

Employee Rating

Service department was very knowledgeable and fixed my issue. Talking to Ken about trade in options was also very nice. My only complaint is that service seems to take way longer than it should. This has issue. Talking to Ken about trade in options was also very nice. My only complaint is that service seems to take way longer than it should. This has been true for my three visits so far. More

by lhadland

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ken Copley

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Apr 10, 2026 -

Ed Martin Nissan responded

Thank you for your feedback and for your business. We are glad our team was able to resolve your issue and that you had a positive experience discussing your options. We also appreciate your honesty regarding the wait time, as this helps us continue to improve. Thank you again for sharing your experience.

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