Joe Worden
Joe Worden at Ed Martin Nissan

Joe Worden

Service Advisor

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
96 Reviews
4.9

96 Reviews

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96 Reviews of Joe Worden

September 12, 2026

Dealership Rating
Employee Rating

Very poor communication. Was told my car would be inspected and they’d have It done the next day. Didn’t have it done the next day and never retuned any phone calls asking fo More

by THESNOWDENS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 14, 2026

Ed Martin Nissan responded

Our Service Manager, Jillian, reached out to you this morning and left a voicemail in an effort to connect with you directly. She would appreciate the opportunity to speak with you and discuss your concerns.

Sep 14, 2026

Ed Martin Nissan responded

Thank you for returning our call. Our Service Manager, Jillian Cline, reached out to you and explained that this is not our normal experience. We treat everyone like family and respect your time. We had quite a few appointments ahead of you and needed to take care of those customers first, as we always prioritize scheduled appointments. Unfortunately, you did not have an appointment, but we were trying to get you in as soon as we could. If you choose to give us another opportunity, we will show you how much we appreciate your business and your time.

September 08, 2026

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Employee Rating

Ed Martin Nissan is my go to Nissan dealer for service. They always get the job done. Highly recommend!!! More

by MCKINNIENORMAN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 09, 2026

Ed Martin Nissan responded

Thank you for the great review and recommendation! We’re proud to be your go-to Nissan dealer for service and truly appreciate your continued trust and business!

August 30, 2026

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Employee Rating

Easy to schedule service. Everyone there is helpful and friendly. All service work was done correctly. More

by pinhead678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline

Aug 30, 2026

Ed Martin Nissan responded

Thank you for the great review! We’re glad scheduling was easy, our team was friendly and helpful, and your service was completed correctly. We truly appreciate your business!

August 29, 2026

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I have bought 5 cars from them and they have serviced all of them! Integrity, honesty and I know I will be taken care of 100 percent! They are family to us More

by Liz F
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Ed Martin Nissan responded

Liz, thank you for your incredible loyalty and trust over the years! We’re honored to have helped with five vehicle purchases and to continue caring for them through our service team. We truly appreciate your business and love being considered part of the family!

August 28, 2026

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Fantastic five star experience with great customer service, honest pricing, and an extremely fast process. More

by VLIPSCOMB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Jillian Cline

Aug 29, 2026

Ed Martin Nissan responded

Thank you for the fantastic five-star review! We’re glad our team provided great customer service, honest pricing, and a quick, easy experience. We truly appreciate your business!

August 27, 2026

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Joe is great! He’s detailed when talking to you about your car needs. He has good customer service skills. More

by lilfootdam
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karisa Randhawa

Aug 28, 2026

Ed Martin Nissan responded

Thank you for the great review! We’re glad Joe took the time to understand your vehicle needs and provided excellent customer service. We truly appreciate your business!

August 27, 2026

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Employee Rating

The dealership is very courteous, friendly and professional. They gave me a free oil lube and filter and free car wash on my first visit. They have excellent customer service in all areas of the More

by rosensteinjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Ed Martin Nissan responded

Jay, thank you for the wonderful review! We’re glad our team provided courteous, friendly, and professional service throughout your visit. We truly appreciate your business and look forward to seeing you again!

August 25, 2026

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I was in for my free oil change at which time I requested an assurance that oil would not be left dripping from under the vehicle to avoid oil leaks on freshly installed new driveway. I am grateful my r More

by 1rannylb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Foy

Aug 25, 2026

Ed Martin Nissan responded

Thank you for the thoughtful review! We’re glad our service team honored your request, treated you and your vehicle with care, and even sent you home with a clean car. We truly appreciate your business!

August 24, 2026

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Employee Rating

The Service shop did a fabulous job. The body shop did a great job with one exception on the warranty work that was done on the roof. There’s a hole in the paint that bubbled and popped More

by P108BEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

Ed Martin Nissan responded

Thank you for your feedback and for recognizing our service and body shop teams. We’re sorry to hear about the remaining concern with the paint and the delay in communication. We appreciate you bringing this to our attention and will make sure your concern is shared with the appropriate team so it can be addressed.

August 23, 2026

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Employee Rating

Excellent job the vehicle looks awesome. Shine so well I’m beautiful. Excellent excellent thank you so much. More

by jamesspeziale
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Ed Martin Nissan responded

James, thank you for the fantastic review! We’re thrilled your vehicle looks amazing and has that beautiful shine. We truly appreciate your business!

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