Joe Worden
Joe Worden at Ed Martin Nissan

Joe Worden

Service Advisor

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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5.0
79 Reviews
5.0

79 Reviews

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80 Reviews of Joe Worden

August 11, 2026

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Employee Rating

Quick and easy. Very nice staff. I appreciated the complementary car wash at the end as well. More

by kayleebedwell1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 07, 2026

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I went for oil change on 8/1/26 as they use to have oil express service without appointment. I was first person to arrive was told since I didn’t have an appointment they would have to work me in and it wo More

by CHRMUN
Service Time
Service Communication
Recommend Dealer
No
Aug 08, 2026

Ed Martin Nissan responded

Thank you for your detailed feedback and for your continued loyalty over the years. We sincerely apologize for the extended wait and communication delays during your recent service visit, especially after you scheduled an appointment. While we're glad our service advisor was polite and apologetic, we understand this experience did not meet the level of service you've come to expect from us. We truly appreciate your patience and your history with our dealership, and we hope to provide you with a much smoother experience on your next visit.

August 06, 2026

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Fantastic service from Jill -- always so cheerful and courteous, plus thoroughly detailed in keeping me abreast of future automobile concerns! More

by rustydan6969
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Recommend Dealer
Yes
Aug 06, 2026

Ed Martin Nissan responded

Thank you for your wonderful review and for your business, Dan! We're so glad Jill provided the cheerful, courteous service you deserve. It's great to hear she kept you informed about your vehicle's future maintenance needs and made your visit a positive one. We truly appreciate your kind words and thank you for choosing Ed Martin!

August 02, 2026

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Most honest and ethical dearship in Indiana. I have bought 5 cars from them over 15 years. They are consider family to my family! Professional and go above and beyond for all of their customers. More

by Liz F
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Recommend Dealer
Yes
Aug 03, 2026

Ed Martin Nissan responded

Thank you for your wonderful review and for your incredible loyalty, Liz! We're truly honored to have earned your trust over the past 15 years and five vehicle purchases. Hearing that you consider us family means more than words can express. We sincerely appreciate your kind words and look forward to continuing to provide the honest, professional service you've come to expect. Thank you for choosing Ed Martin!

August 02, 2026

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Knowledgeable staff and quick service. They have very reasonable prices for your Nissan vehicle. Thank you. More

by robert.g.evansii
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Service Communication
Recommend Dealer
Yes
Aug 02, 2026

Ed Martin Nissan responded

Thank you for your kind review, Robert, and for choosing us to service your Nissan! We truly appreciate your business and look forward to seeing you again for your future service needs.

August 02, 2026

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Joe was so great at helping me plan for my maintenance for my company vehicle! It was fast service but I know they did a great job with my vehicle! I always feel safe leaving there! and Joe even asked if More

by CCASEY2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 02, 2026

Ed Martin Nissan responded

Thank you for your wonderful review and for choosing Ed Martin! We're so glad Joe helped make planning your company's maintenance easy and that you felt confident your vehicle was well cared for. We appreciate your business and look forward to seeing you again. Safe travels!

August 01, 2026

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Went in for an oil change was busy but they got me in and out fast More

by PAUL.NEFF90
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Recommend Dealer
Yes
Aug 01, 2026

Ed Martin Nissan responded

Thank you for your review and for your business, Paul! We're glad our team was able to get you in and out quickly, even on a busy day. We appreciate you choosing Ed Martin and look forward to seeing you again for your next service visit!

July 30, 2026

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Great service. Great attention to detail. Always satisfied with my service needs. Thanks so much. More

by changelives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline, Jeff Mcneeley

Jul 30, 2026

Ed Martin Nissan responded

Thank you for your review and for your continued business! We're so glad to hear you consistently receive great service and appreciate the attention to detail our team provides. Knowing you're always satisfied with your service visits means a great deal to us. Thank you for choosing Ed Martin, and we look forward to serving you again!

July 29, 2026

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They always take the best care of my cars and keep us up to date on what they are doing. More

by Susan_Williams
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Jul 30, 2026

Ed Martin Nissan responded

Thank you for your review and for your continued business, Susan! We're so glad to hear our service team takes great care of your vehicles and keeps you informed throughout the process. Providing excellent communication and dependable service is always our goal. Thank you for choosing Ed Martin, and we look forward to seeing you again!

July 29, 2026

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Employee Rating

I had to bring my car/suv back in within 1 week of my purchase. I was having trouble with my radio, could not get it to connect to my phone. It seemed to work for a few days, then it just stopped all to More

by wiggles827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline, Jeff Mcneeley, Gregg Foy, Crystal Dunkerson , computer service tech

Jul 29, 2026

Ed Martin Nissan responded

Thank you for your review and for your business! We’re sorry you experienced radio and phone connectivity issues so soon after your purchase, but we’re glad our technician thoroughly investigated the problem and was able to restore the system with a full reboot. We appreciate your patience while our team worked through every possible solution. Thank you for choosing Ed Martin, and please let us know if you need any further assistance!

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