Crystal Dunkerson
Crystal Dunkerson at Ed Martin Nissan

Crystal Dunkerson

Service Advisor

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

Contact Me
4.8
71 Reviews

Hi, I'm Crystal. I have been with Ed Martin Nissan for 6 years. I started my automotive career as the cashier, warranty administrator, and rental car administrator. I got promoted to service advisor in February 2026, I am really learning a lot about cars and enjoying the opportunity! A little about me: I have 2 children ages 24 & 18. I have 2 very spoiled cats. My family is my everything. :)

Dealership Experience

6 yrs, 11 mos

Languages Spoken

English English

4.8

71 Reviews

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71 Reviews of Crystal Dunkerson

October 17, 2026

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Employee Rating

I purchased my Nissan in 2016 and Ed Martin has taken excellent care of it ever since that day. They check it throughly and let me know if there are issues. I truly trust Ed Martin Nissan! It’s a good fe More

by MARIATIPTON81
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Recommend Dealer
Yes
Oct 17, 2026

Ed Martin Nissan responded

Thank you for trusting Ed Martin Nissan with your vehicle since 2016! We truly appreciate your loyalty and your kind words about our team's thorough, dependable service. Knowing you have confidence in our care means so much to us, and we appreciate your continued business!

October 13, 2026

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Have used Ed Martin service department for over 20 years. Everyone there has treated me with respect and kindness. The service provided on all my vehicles over the years has been perfect and never required a More

by pinhead678
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Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Jillian Cline, Joe Worden, Jamie Chapman, Jeff Mcneeley, Gregg Foy , My mechanics Brandon and Mark awesome!

Oct 13, 2026

Ed Martin Nissan responded

Thank you for trusting Ed Martin with your vehicles for over 20 years and for the wonderful recommendation! We truly appreciate your loyalty and your kind words about our team's respectful, caring service and consistent quality of work throughout the years.

October 12, 2026

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Mark is the best in the business. Ed Martin continues to over produce for every service. Will be the only dealership i get service. Great experience More

by NATE62
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Recommend Dealer
Yes
Oct 12, 2026

Ed Martin Nissan responded

Thank you, Nate! Mark will appreciate the recognition, and we’re grateful for your continued trust in Ed Martin for your service needs.

September 12, 2026

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Very poor communication. Was told my car would be inspected and they’d have It done the next day. Didn’t have it done the next day and never retuned any phone calls asking fo More

by THESNOWDENS23
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Recommend Dealer
No
Sep 14, 2026

Ed Martin Nissan responded

Our Service Manager, Jillian, reached out to you this morning and left a voicemail in an effort to connect with you directly. She would appreciate the opportunity to speak with you and discuss your concerns.

Sep 14, 2026

Ed Martin Nissan responded

Thank you for returning our call. Our Service Manager, Jillian Cline, reached out to you and explained that this is not our normal experience. We treat everyone like family and respect your time. We had quite a few appointments ahead of you and needed to take care of those customers first, as we always prioritize scheduled appointments. Unfortunately, you did not have an appointment, but we were trying to get you in as soon as we could. If you choose to give us another opportunity, we will show you how much we appreciate your business and your time.

September 11, 2026

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Did well I had no complaints Body Shop had to warranty a warranty still waiting More

by P108BEAVER
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Recommend Dealer
Yes
Sep 11, 2026

Ed Martin Nissan responded

Did well I had no complaints Body Shop had to warranty a warranty still waiting

September 08, 2026

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Ed Martin Nissan is my go to Nissan dealer for service. They always get the job done. Highly recommend!!! More

by MCKINNIENORMAN
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Recommend Dealer
Yes
Sep 09, 2026

Ed Martin Nissan responded

Thank you for the great review and recommendation! We’re proud to be your go-to Nissan dealer for service and truly appreciate your continued trust and business!

August 29, 2026

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I have bought 5 cars from them and they have serviced all of them! Integrity, honesty and I know I will be taken care of 100 percent! They are family to us More

by Liz F
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Recommend Dealer
Yes
Aug 30, 2026

Ed Martin Nissan responded

Liz, thank you for your incredible loyalty and trust over the years! We’re honored to have helped with five vehicle purchases and to continue caring for them through our service team. We truly appreciate your business and love being considered part of the family!

August 24, 2026

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The Service shop did a fabulous job. The body shop did a great job with one exception on the warranty work that was done on the roof. There’s a hole in the paint that bubbled and popped More

by P108BEAVER
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Recommend Dealer
Yes
Aug 24, 2026

Ed Martin Nissan responded

Thank you for your feedback and for recognizing our service and body shop teams. We’re sorry to hear about the remaining concern with the paint and the delay in communication. We appreciate you bringing this to our attention and will make sure your concern is shared with the appropriate team so it can be addressed.

August 23, 2026

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Excellent job the vehicle looks awesome. Shine so well I’m beautiful. Excellent excellent thank you so much. More

by jamesspeziale
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Recommend Dealer
Yes
Aug 25, 2026

Ed Martin Nissan responded

James, thank you for the fantastic review! We’re thrilled your vehicle looks amazing and has that beautiful shine. We truly appreciate your business!

August 21, 2026

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I was surprised at how kind and caring each staff person and service clerk were. My wish was their delightful pleasure. Thanks for the coating for protecting my investment!! I love my new Murano 😃 Warmly, More

by pfarese
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Recommend Dealer
Yes
Aug 21, 2026

Ed Martin Nissan responded

Paul, thank you for the wonderful review! We’re thrilled our team made you feel so well cared for, and we truly appreciate your business. Enjoy your new Murano and its added protection!

Aug 25, 2026

pfarese responded

Great service, great people, God bless you all. Paul

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