Crystal Dunkerson
Crystal Dunkerson at Ed Martin Nissan

Crystal Dunkerson

Service Advisor

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

Contact Me
4.8
37 Reviews

Hi, I'm Crystal. I have been with Ed Martin Nissan for 6 years. I started my automotive career as the cashier, warranty administrator, and rental car administrator. I got promoted to service advisor in February 2026, I am really learning a lot about cars and enjoying the opportunity! A little about me: I have 2 children ages 24 & 18. I have 2 very spoiled cats. My family is my everything. :)

Dealership Experience

6 yrs, 8 mos

Languages Spoken

English English

4.8

37 Reviews

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37 Reviews of Crystal Dunkerson

July 01, 2026

Dealership Rating
Employee Rating

They wanted to charge $120 for a $5 valve stem. I have been going there since 2003. Needless to say, they lost a costumer. More

by voliveri1
Service Price Transparency
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Recommend Dealer
No

June 29, 2026

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I was not attended to in a timely manner. Their service section got me waiting for two and half hours before letting me know they've started working on my vehicle More

by davidtunji
Service Price Transparency
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Recommend Dealer
No
Jun 30, 2026

Ed Martin Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay and understand how frustrating it is to wait that long without clear communication. Your time is valuable, and we regret that we did not provide the level of service you expected. We appreciate you bringing this to our attention, as it helps us improve. We hope you'll give us another opportunity to provide the prompt, communicative service you deserve. Please reach out to Jillian Cline, to discuss your experience at 317-822-5446. Thank you.

June 27, 2026

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Joe was very helpful and professional. I enjoy the service department and the care they perform. More

by OLURLENE
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Recommend Dealer
Yes
Jun 27, 2026

Ed Martin Nissan responded

Thank you for your kind review! We're so glad to hear Joe provided helpful and professional service. It's wonderful to know you enjoy visiting our service department and appreciate the care our team provides. Thank you for trusting Ed Martin with your vehicle. We look forward to seeing you again at your next visit! 🚗🔧⭐😊

June 26, 2026

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very good v. g. v.g v g v g v g v g v More

by TOCONNOR004
Recommend Dealer
Yes
Jun 26, 2026

Ed Martin Nissan responded

Thank you so much! Hope to see you again!

June 25, 2026

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The staff were professional and courteous. The oil change she tire rotation was done quickly and well. More

by jjones1028
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Recommend Dealer
Yes
Jun 25, 2026

Ed Martin Nissan responded

Thank you for your review! We're delighted to hear our staff was professional and courteous and that your oil change and tire rotation were completed quickly and efficiently. We appreciate you trusting Ed Martin with your vehicle's maintenance and look forward to providing the same great service at your next visit. Thank you for choosing us!

June 25, 2026

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A+ customer service, didn’t try to get me to do anything that wasn’t necessary and didn’t pressure. Very friendly. More

by laura.l.mixon
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Recommend Dealer
Yes
Jun 25, 2026

Ed Martin Nissan responded

Thank you for your wonderful review, Laura! We're so glad to hear you received A+ customer service and appreciated our honest, no pressure approach. Providing friendly service and only recommending what your vehicle truly needs is what we're all about. Thank you for trusting Ed Martin with your vehicle, and we look forward to seeing you again for your future service needs!

June 24, 2026

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Ed Martin Nissan has always my go to place for service. They are always honest about my vehicles service and they get done pretty fast. More

by Nicholas
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2026

Ed Martin Nissan responded

Thank you, Nicholas, for your continued trust in Ed Martin Nissan! We're honored to be your go-to place for service. Providing honest recommendations and efficient service is what our team strives for every day. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for years to come!

June 24, 2026

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Ed Martin Nissan has always my go to place for service. They are always honest about my vehicles service and they get done pretty fast. More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Ed Martin Nissan responded

Thank you, Nicholas, for your continued trust in Ed Martin Nissan! We're honored to be your go-to place for service. Providing honest recommendations and efficient service is what our team strives for every day. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for years to come!

June 23, 2026

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Right on time with appointment, all my questions were answered. I'm glad I made this choice for maintenance. More

by geopf
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Recommend Dealer
Yes
Jun 23, 2026

Ed Martin Nissan responded

Thank you for your review! We're delighted to hear that your appointment started right on time and that all of your questions were answered along the way. Providing dependable maintenance and excellent customer care is what we strive for every day. We're so glad you chose Ed Martin for your vehicle's service needs, and we look forward to seeing you again in the future!

June 22, 2026

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Employee Rating

I have nothing but the utmost respect for the service center at Ed Martin Nissan. They performed everything as needed on my car and I'm very satisfied. More

by BROLIN5204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Ed Martin Nissan responded

Thank you for your wonderful review! We truly appreciate your trust in the Ed Martin Nissan Service Center. It's great to hear that our team took care of everything your vehicle needed and that you left completely satisfied. Your kind words mean a lot to us, and we look forward to keeping your Nissan running at its best for years to come!

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