Jim Cox | Page 7

Charles in sales was amazing, he stayed w us through the whole thing and ensured everything ran smoothly!!!! whole thing and ensured everything ran smoothly!!!! More

Report | Print

I had several issues on this repair - the part was supposedly in-stock, then not in stock, then the wrong part was ordered. There isn't much communication, I had to call multiple times to find out wh supposedly in-stock, then not in stock, then the wrong part was ordered. There isn't much communication, I had to call multiple times to find out what was going on. I have been charged $184 for the car rental that the dealership was supposed to cover and can't get anyone to return my call on a refund. When my Tahoe was ready, a windshield ding I had for months became a very large crack, and the windshield warranty I purchased from Mac was apparently not processed, and I cannot get anyone to return my call to help me get this sorted so I can repair it. I have contacted Jim Cox in Service, Amy Newell in Finance, my salesman Erdwin, and Winona McNeil with no response. More

by JBT Verified Customer Verified Customer

Report | Print

Delivers the best in sales, finance and service. Knowledgeable, professional, helpful and very friendly always. Knowledgeable, professional, helpful and very friendly always. More

by PMULE Verified Customer Verified Customer

Report | Print

Non-Houston resident with a check engine light message. I was provided courtesy transportation, consistent communications and the service department promptly diagnosed and repaired. Exceeded expectations I was provided courtesy transportation, consistent communications and the service department promptly diagnosed and repaired. Exceeded expectations More

Report | Print

I have had very good experiences from the sales team to the finance team and service. I have had other new cars with warranty issues and all I ever got was we cant find the issue and they charged me for it the finance team and service. I have had other new cars with warranty issues and all I ever got was we cant find the issue and they charged me for it!! Here, they not only took the time to find the problem but they did actually fix it and did not charge me anything! That is true warranty service. I am happy with them and compared to other dealerships they truly do have superb service. Yes, the service guys need customer service training but over all this is a great dealership and I have dealt with many. None compare so far to this one. I have owned Land Rover and never was treated properly and had to pay for everything even in warranty. I have had new Mazda's and had nightmare experiences with EVERY Mazda dealership but one and the car was a lemon yet they did want to fix a thing under warranty. So this dealership is a delight to deal with. I am not thrilled my new car has warranty issues but that is not the dealerships fault, that's on the manufacturer but it is the dealership that is to fix that and they did in fact do that and it was so easy. It was a relief to deal with them. More

by samrealtortexas Verified Customer Verified Customer

Report | Print

Jim Cox was wonderful, thorough and explained repairs needed. A trusted service advisor who prides himself on quality customer service. needed. A trusted service advisor who prides himself on quality customer service. More

by BPGILL Verified Customer Verified Customer

Report | Print

Brad did an amazing job of taking care and informing me of the issues found, updated on status, and knew I needed a loaner since I'm in outside sales and found me one. Great Job Brad! Thank you! of the issues found, updated on status, and knew I needed a loaner since I'm in outside sales and found me one. Great Job Brad! Thank you! More

by crbttu Verified Customer Verified Customer

Report | Print

Even though they were very busy, I got my car back the same day!! Yay plus it was washed. Thank you. same day!! Yay plus it was washed. Thank you. More

Report | Print

Service department (specifically Jim) is great. I wouldn’t recommend this dealer for sales, as they attempted to bait and switch me. I wouldn’t recommend this dealer for sales, as they attempted to bait and switch me. More

by DGJFLIBR Verified Customer Verified Customer

Report | Print

the service was very nice, good people, fast service. there were a good amount of people there getting service but i didn’t have to wait long at all. definitely would go back there were a good amount of people there getting service but i didn’t have to wait long at all. definitely would go back More

Report | Print