Jim Duran | Page 17

Not what I was expecting. Several months ago I completed an online vehicle search through the Ford website. I was looking at the F150 trucks as a potential next vehicle, but ba Several months ago I completed an online vehicle search through the Ford website. I was looking at the F150 trucks as a potential next vehicle, but based on my budget thought that I would have to look into the used market. I was contacted thru email by at least a dozen different sales people from different dealerships in my area. including Jim Duram at Bozard Ford. I was familiar with Bozard and their reputation as a fair and reputable business because several coworkers had made recent purchases and were very pleased. My first trip to Bozard was simply a "kick the tires" fact finding trip. I asked for Jim because he had continued to offer his assistance thru e-mails, however he was busy with another client. The receptionist took my name and phone number and assured me that he would call me as soon as he came available. It impressed me that there was no attempt to farm me off to another salesperson. I wandered the lot looking at different trucks and waited for the obligatory pitbulls to show up, but beside being greeted by several Bozard staff who said if I needed anything to just ask...I was left alone. I later had the chance to speak with Jim on the phone and then met with him the following day. He was attentive, polite and showed a genuine interest in helping me figure out how to get what I wanted. After weighing my options he assured me that I could purchase new as opposed to used and that he would find the exact truck I wanted at a price that I could afford. There was no attempt to put me into a truck that was already in inventory (which was extensive) but rather Jim searched area dealers for vehicle that fit my needs and price range. Two days later I drove home my new 2015 F150 truck in the color I wanted with just about all the features I was looking for. It wasn't perfect, but it was close and fit my budget. There was never any pressure to stretch what I was comfortable spending, and I was offered several different options for financing. The actual purchase process was drawn out due to my kids and wife schedule and there was a lot of "in and out" at the dealership. Jim and the other staff we dealt with were very understanding and basically told us to move at our own pace. Questions and concerns were met with straight answers and always several options. In the end I was extremely happy with the whole process, the deal we got on the vehicle and all of the staff that were involved in helping us. The only negative is that my children now want me to buy a pingpong table and a cookie oven. Visit the Bozard showroom and you will understand... I can honestly say that this was the most pleasant car buying experience that I have had and that any future vehicle purchase will begin at the Bozard dealership and with Jim Duran. More

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sales purchase 08/21/15 excellent process of online haggle free buying..helpful and expeditious--i have definitely reccommended your establishment to friends and family. tha excellent process of online haggle free buying..helpful and expeditious--i have definitely reccommended your establishment to friends and family. thanks! love my new fusion! More

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great service, Jim and AJ went out of their way to make sure I was satisfied. Jim took the time to show me the features of my new mustang. service, Jim and AJ went out of their way to make sure I was satisfied. Jim took the time to show me the features of my new mustang. More

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excellant As always a great experience, that is why we keep coming back, filling out this form is really annoying though. otherwise all the people at the dea As always a great experience, that is why we keep coming back, filling out this form is really annoying though. otherwise all the people at the dealership do an excellent job. More

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Great experience buying a used car The best experience I have had buying a used car, no run around, no waiting games,no good guy bad guy tricks just plain good service. Jim Duran was gr The best experience I have had buying a used car, no run around, no waiting games,no good guy bad guy tricks just plain good service. Jim Duran was great . I would rate my experience a 10. Will definitely use them again. Even filled the tank with gas without even asking. Dr Warren L Spencer More

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Very good experience Had a great buying experience buying a new car with the Boazard team. Jim, AJ and Matt made be feel welcome and relaxed. They gave me a good trade in Had a great buying experience buying a new car with the Boazard team. Jim, AJ and Matt made be feel welcome and relaxed. They gave me a good trade in value and were friendly through out the day. Customer service from everyone was great. Only reason I didn't give 5 stars was because of the detailing of my new car. There were some adhesive spots on the front and back and inside had some dust on the dash. But I was pretty excited so that didn't matter much. Thanks again to everyone at Boazard More

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Best Dealership on the Planet!!!!!!!!!!!!!! Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best c Bozard Ford should be the standard for all the companies in this world... from front to back everyone there are the most amazing people and the best customer service people. They do not make you feel you are just another number or just a customer. They make you feel as if you are family... We have never enjoyed buying a car until we went to Bozard... no pressure just had a blast looking and test driving...Not only did we buy one car but went back 3 months later and bought another..To us there is no another company that even comes close to how everyone treats you there... Ford itself should know this that Bozard can survive without Ford but Ford could never survive without Bozard. BOZARD IS Ford.....All we have to say to all the companies out there you should all go to Bozard to find out how to deliver a great customer experience....We really do love everyone at Bozard and you have got customers for life with us.........Thankyou to everyone....Chris and Katherine More

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I would recommend Bozard Ford to anyone looking to buy a veh Jim Duran found the Explorer I liked. He had it delivered to the dealership in a timely manner. My experience was awesome. Mike Murdock was extremely Jim Duran found the Explorer I liked. He had it delivered to the dealership in a timely manner. My experience was awesome. Mike Murdock was extremely professional and I am thankful for all that he did to make my decision making easier. I will recommend both Jim & Mike to family and friends. Rick Garcia the financing mgr was very personable and extremely helpful. My experience was perfect! More

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Excellent buying experience I decided to test the water in trading my '13 F350 for a new F350. I emailed and promptly received a quote, and appraisal of my trade. John Moon a I decided to test the water in trading my '13 F350 for a new F350. I emailed and promptly received a quote, and appraisal of my trade. John Moon and Jim Duran shot me a fair price and did exactly what they proposed via email. Courteous, prompt, professional, competitive pricing are the way I would describe the experience. I also found Ovidio Cirtina to be very polite, and professional and friendly. I'll be sending my friends up to St Aug to buy a Ford. More

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Best Customer Service Before turning to Bozard for my vehicle needs, I didn't have much knowledge in the automobile industry and how car buying works. Since the first time Before turning to Bozard for my vehicle needs, I didn't have much knowledge in the automobile industry and how car buying works. Since the first time I walked in the door at Bozard, I was taken care of. Jim Duran has walked me through carefully choosing the cars of my choice while making sure I knew all advantages and disadvantages for each vehicle. He's been a great coach and has made a great impact on my family and me. Honesty is the best policy and integrity in sales makes for a lifetime customer. Thank you Jim Durand and the rest of Bozard Family for all you do! Keep it up! More

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