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Jim Hierl
341 Reviews
A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.
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341 Reviews of Jim Hierl
January 15, 2020
Great service Jim and everyone at Flemington BMW are who keep us coming back.The entire experience is always great and your employees make you feel important. Jim and everyone at Flemington BMW are who keep us coming back.The entire experience is always great and your employees make you feel important. More
by micky
Other Employees Tagged: Car wash attendants
January 15, 2020
Great, friendly, confident service I have been purchasing vehicles and having them serviced by this dealer for years. I'm on my 4th BMW and I wouldn't consider going anywhere else. The I have been purchasing vehicles and having them serviced by this dealer for years. I'm on my 4th BMW and I wouldn't consider going anywhere else. The staff is great, the service is professional, and my every concern is welcomed with positive reaction and always taken care of to my satisfaction. I am extremely happy with Jim Hierl as my service agent and I request him when I bring my vehicle in. More
by guitarch
Other Employees Tagged: Mike Riccardi, Trini Stelz , Jan Michael Blakley, Greg Eckert, Ed Kiley
December 20, 2019
Disappointing service for an above standard issue I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive whe I had originally visited BMW of Flemington based on DealerRater reviews and feedback. In all fairness to this dealer they are quite responsive when addressing simple part swaps or straight forward Condition Based Services (Fluids, Brakes e.t.c.). Basic issues and/or concerns are on par with what would be expected. A very disappointing experience in facilitation of an issue requiring advanced troubleshooting methodology for a steering wheel vibration on an M3. Multiple attempts/visits made only to learn that no actual troubleshooting had occurred outside undoing the work that was originally conducted to address a different concern. The SA had shown poor interest in troubleshooting this issue, not responding to a single E-mail and after a week of the car being parked at the rear lot with no further troubleshooting attempts had provided me with the following explanation: - "My Engineers are too busy to troubleshoot your concern further" Will not be coming back. More
by cleartech
December 01, 2019
Always GREAT customer service from Jim Hierl for over 15 yea Jim has been the quintessential service advisor. He always takes personal care of all my family's BMW's whether my wife, daughter or myself with the b Jim has been the quintessential service advisor. He always takes personal care of all my family's BMW's whether my wife, daughter or myself with the best customer care. Jim makes it easy to service our BMW's. Great customer service, excellent BMW Technicians and a profession friendly staff always eager to help and make the entire service process easy! More
by rrokow
November 28, 2019
Excellent service! Have done repeat business for over 10 years and it is because of their staff. Very customer focused!!! From sales to service they are the best. years and it is because of their staff. Very customer focused!!! From sales to service they are the best. More
by BKimelblatt
Other Employees Tagged: Mike Riccardi, Mike Riccardi Jr., Debra Lam , Hezekiah Benjamin-Ottley, Jan Michael Blakley, Dana Claxton Sabo, Bill Hinton, Ed Kiley, J.R Nast
November 20, 2019
Dana is an exceptional customer service advisor, very helpful and extremely efficient. Hope she can help me the next time I bring my car in for service. Thank you, Dana. Adrienne W. helpful and extremely efficient. Hope she can help me the next time I bring my car in for service. Thank you, Dana. Adrienne W. More
by awildstein
Other Employees Tagged: Jan Michael Blakley, Dana Claxton Sabo
November 20, 2019
Jim is great. He is always personable and professional. He is an asset to the dealership. He ensures that clients needs are met and delivers on promised outcomes while providing great feedback and adequate He is an asset to the dealership. He ensures that clients needs are met and delivers on promised outcomes while providing great feedback and adequate communication. More
by Adadevoh1
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