Jim Luyster | Page 3

Toyota of Scranton responded

Dear BOBDEFUSO, Thank you for taking the time to share your recent experience with us at Toyota of Scranton. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Joe and Stephanie during your used car purchase. We are incredibly proud of Joe for going above and beyond to address any concerns you had with the car. It's our commitment to stand behind our customers and their purchases, and we're glad Joe and Stephanie could make that happen for you. On the other hand, we're sorry to hear that your experience with Jim from financing did not meet your expectations. We genuinely apologize for any inconvenience caused. We value your feedback and will use it constructively to improve our customer interactions. Rest assured, we'll address this internally to ensure better communication and a more personable experience moving forward. Your willingness to consider returning to us for future purchases, whether new or used, means a lot to us. We're committed to making every aspect of your experience with Toyota of Scranton a positive one, and we hope to have the opportunity to serve you again. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to our customer relations team. We appreciate your honesty and look forward to the chance to improve. Best regards, Toyota of Scranton Guest Experience Team

Toyota of Scranton responded

Hi Garriel, Wow! We're honored to receive your 5-star review for your sales experience at Toyota of Scranton. Our team is dedicated to making every customer feel valued and satisfied. Thank you for choosing us, and we can't wait to welcome you back when you're ready for your next Toyota adventure! The Sales Team Toyota of Scranton

Toyota of Scranton responded

JWEST11, Dear JWEST11, We sincerely appreciate you taking the time to share your experience with Brian Burgess and Jim Luyster at Toyota of Scranton. It's wonderful to hear that you hold them in high regard and trust them as your go-to sales team. We take pride in having outstanding individuals like Brian and Jim on our staff. Your kind words mean a lot to us, and we will be sure to pass on your special thanks to both of them. We value your continued support and look forward to serving you and your automotive needs for years to come. If you ever have any questions or require further assistance, please don't hesitate to reach out. We're here to help! Thank you for choosing Toyota of Scranton. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Lukechesniak59, Thank you for taking the time to share your feedback with us. We sincerely appreciate your 4-star review and would like to address your comments regarding the Sentinel paint protection and the ceramic coating coverage. First and foremost, we apologize for any confusion or misunderstanding regarding the coverage of the ceramic coating. Our team aims to provide clear and accurate information about our products and services, and it appears that there might have been a miscommunication in this instance. Regarding the ceramic coating, while it does offer exceptional protection for the exterior surfaces of your vehicle, we acknowledge that it does not cover certain areas like the inside of the box or other specific internal areas. The main focus of ceramic coatings is to shield the exterior paintwork from environmental contaminants, UV rays, and minor scratches, ensuring your car maintains its shine and finish for an extended period. At Toyota of Scranton, we prioritize customer satisfaction, and we value your feedback as an opportunity for improvement. We are continually striving to enhance our services, and your insights play a crucial role in this process. If you have any further questions or concerns or would like to discuss this matter in more detail, please do not hesitate to reach to me at the following number: 570.702.8776. Once again, we truly appreciate your feedback and for choosing Toyota of Scranton. We hope to have the opportunity to serve you again and exceed your expectations in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Rhondabeemer, Wow, thank you so much for sharing your fantastic 5-star review! We're absolutely delighted to hear that you couldn't be happier with your experiences at Toyota of Scranton. Our service department takes great pride in delivering thorough and reliable service to our valued customers, and we're thrilled that you trust us to take care of your automotive needs. Hailey and the rest of our team are indeed dedicated to providing top-notch service, and we're proud to have them on board. It's wonderful to know that MaryJo's warm and welcoming demeanor has made a positive impact on your visits. We believe that building a friendly and personalized relationship with our customers is crucial, and we're grateful for the opportunity to do that with you. Having loyal customers like you and your family means the world to us. Your continued support and trust inspire us to keep up the good work and continually strive to exceed your expectations. Should you have any further feedback or if there's anything else we can do to enhance your experience, please do not hesitate to reach out. We're always here to assist you and look forward to serving you and your family for many more years to come. Once again, thank you for choosing Toyota of Scranton. Your satisfaction is our ultimate reward. Best regards, The Team at Toyota of Scranton

Toyota of Scranton responded

Safetyg, Thank you for taking the time to share your positive review about your experience at Toyota of Scranton. We greatly appreciate your kind words and are thrilled to hear that you feel our dealership genuinely cares about its customers. At Toyota of Scranton, we strive to provide exceptional service in all aspects of our business, including sales, finance, and service. We are proud of our dedicated team members who go above and beyond to ensure that every customer has a positive and memorable experience. Your feedback is a great motivation for our team, as we constantly aim to exceed customer expectations. If there is anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us. We are here to assist you and provide the highest level of service. Thank you once again for your kind words and for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton