Jim Luyster | Page 2

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

GAUGHANS, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a professional, pleasant, and efficient experience with us. Your satisfaction is our top priority, and we're happy to know that we met your expectations. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

CLV2128, Thank you so much for your kind words! 😊 We’re thrilled to hear that our team was able to help with everything you needed and bring a smile to your face. At Toyota of Scranton, our goal is always to make sure our customers have the best experience possible, and your satisfaction means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

MARKABRAMS2004, Welcome to the area, and thank you for choosing Toyota of Scranton! We're thrilled to hear that your experience with us might have been the best you've had at any dealership. Providing professional and exceptional service is our top priority, so it means a lot to know we made such a great impression. If there's anything else we can do to help, don’t hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Safetyg, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Ashley's dedication and care made a positive impact on you. Our team strives to provide the best service possible, and it's wonderful to know that Ashley exemplifies this commitment. We appreciate your feedback and look forward to continuing to serve you and meet your needs at Toyota. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

KHFRENS, It's fantastic to hear that you found our staff at Toyota of Scranton to be knowledgeable and friendly, especially Joe Mercado. We believe in creating a welcoming environment where customers feel comfortable and well-informed. Your positive feedback reinforces our commitment to providing top-notch service. We look forward to assisting you with any future automotive needs. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear BOBDEFUSO, Thank you for taking the time to share your recent experience with us at Toyota of Scranton. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Joe and Stephanie during your used car purchase. We are incredibly proud of Joe for going above and beyond to address any concerns you had with the car. It's our commitment to stand behind our customers and their purchases, and we're glad Joe and Stephanie could make that happen for you. On the other hand, we're sorry to hear that your experience with Jim from financing did not meet your expectations. We genuinely apologize for any inconvenience caused. We value your feedback and will use it constructively to improve our customer interactions. Rest assured, we'll address this internally to ensure better communication and a more personable experience moving forward. Your willingness to consider returning to us for future purchases, whether new or used, means a lot to us. We're committed to making every aspect of your experience with Toyota of Scranton a positive one, and we hope to have the opportunity to serve you again. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to our customer relations team. We appreciate your honesty and look forward to the chance to improve. Best regards, Toyota of Scranton Guest Experience Team