Jim Parolisi | Page 47

Tres followed up after my initial interest in visiting Audi Burlington based upon their very effective internet initial contact. Tres listened very carefully to my interests and questions after a very ple Audi Burlington based upon their very effective internet initial contact. Tres listened very carefully to my interests and questions after a very pleasant introduction. He understood my personal style in decision making which was important to me and an important base for making a decision about buying an Audi A6. He was most knowledgeable about the vehicle and all of its features and benefits. He presented information and moved the process along most effectively for my personal style which was outstanding for reaching a positive conclusion. He articulated my position to management and explained their response most effectively. We were able to reach agreement quickly with one caveat, my wife had to see the car and ride in it to have her agreement with my wish to purchase the vehicle. Tres quickly worked with me to have Helaine visit with us on her way to her office that afternoon. He was most patient and answered her questions in a manner that worked well for her personal style. He was most respectful of her as well as me. It all worked extremely well. I’ve purchased the car and love it. I can not speak highly enough about Tres efforts in moving this deal to conclusion. It has all been outstanding ! More

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Amazing and painless - incredibly patient Sven was great from the moment we walked in. He asked questions to understand what we wanted in a car. We had purchased at Audi Burlington before. Sven was great from the moment we walked in. He asked questions to understand what we wanted in a car. We had purchased at Audi Burlington before. Our car had been totaled so we needed to solve the car problem quickly. Sven did everything he could to find us the car we needed. He got creative and instead of purchasing a CPO, he found us a 2018 at the price we were looking for in the color we wanted. He was also very patient with me, we were in the dealership for many hours. More

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Excellent and pleasant experience! Brendan was a fantastic sales person. He wanted to make sure I got the car I wanted. He never tried to sell me more than I wanted nor did he ever pres Brendan was a fantastic sales person. He wanted to make sure I got the car I wanted. He never tried to sell me more than I wanted nor did he ever pressure me to consider anything more than I wanted, even though it would have been much easier for him. He had to work very hard to get me the car I wanted. I was difficult at times but Brendan NEVER showed anything but the utmost professionalism and empathetic patience. He was always sincere, pleasant, genuine and a great communicator. He was always prompt and thorough in responding to my messages. I look forward to buying my next Audi from Brendan. More

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Top Shelf Service This was the 2nd regular maintenance service and Jim treated me like a VIP. He quickly checked me in, added an additional issue to the service order a This was the 2nd regular maintenance service and Jim treated me like a VIP. He quickly checked me in, added an additional issue to the service order and had me in a loaner vehicle in no time. He texted me when my car was ready and specifically added a note about the additional issue. When I returned to pick up the car, he again greeted me kindly and got me on my way very quickly. Although I didn't wait for service, I did notice that the drop off area was well maintained and well stocked with snacks! Thank you Jim! More

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Mostly Great This is in reference to my last service appointment which was awful. Rep was rude, could not be found for 15-20 minutes, and didn't check everything This is in reference to my last service appointment which was awful. Rep was rude, could not be found for 15-20 minutes, and didn't check everything discussed. I felt rather irritated when I left. Quality of service is usually much better. More

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Superb vehicle sales and service dealership. Jay Levy is an excellent ambassador for the Audi brand. We've owned 6 Audis since 2000, the last 4 purchased from Jay at Audi Burlington. The manage Jay Levy is an excellent ambassador for the Audi brand. We've owned 6 Audis since 2000, the last 4 purchased from Jay at Audi Burlington. The management, sales and service staff are knowledgeable, courteous, and efficient. Jay is clearly a "car person", he can succinctly describe any and all features of the many models and trims. The purchase with trade is fair and un-pressured. In addition to the sales transaction with Jay Levy and Josh Morrison, Adnan Sehovic and Jim Parolisi stand out for their friendly and honest approach. We expect to continue to have Audi Burlington serve are vehicle needs into the future. More

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great experience at Audi Burlington I had a fantastic experience once again at the Audi dealership in Burlington with Mr. Peter Matton. It is now the 4th Audi that I purchased over the I had a fantastic experience once again at the Audi dealership in Burlington with Mr. Peter Matton. It is now the 4th Audi that I purchased over the course of the last few years. Peter has always been very informative, helpful, and honest. He keeps me up to date on the new features of the Audi and he got to know me so well that he knows precisely what I want ahead of time. From the time of the test drive, to every service appointment he literally "takes care" of you and make the purchase of a car as fun as it should be. I always appreciated the professional approach and efficiency demonstrated by Peter and the Audi Burlington staff in general More

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Outstanding Experience This was my third time using the service department at Audi Of Burlington. I have always dealt with Jim Parolisi, he is outstanding with his customer This was my third time using the service department at Audi Of Burlington. I have always dealt with Jim Parolisi, he is outstanding with his customer service. He pays attention to the details and concerns with potentially needed service and follows through with a precise description of the diagnostic results and recommended action. The service at Audi Burlington is excellent and it is a pleasure to work with Jim, the whole experience was seamless. Extremely satisfied. The process could not have been easier or more straight forward. This dealership has been great from the first minute I walked in! I am now a loyal customer! Great service - Thank You Ali S More

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Great Ryan was very welcoming and helpful the sales polices and rules in general could be more customers friendly, less complicated but overall my experienc Ryan was very welcoming and helpful the sales polices and rules in general could be more customers friendly, less complicated but overall my experience was good! More

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Dealer Provides NO Emergency Services to Loyal Audi Owner What should have been a beautiful fall reunion getaway weekend turned into a nightmare, thanks in large part to Audi Burlington. After 49 years of own What should have been a beautiful fall reunion getaway weekend turned into a nightmare, thanks in large part to Audi Burlington. After 49 years of owning mainly European cars(3 Audi's), this was BY FAR our worst customer service experience with any auto service, EVER. We spent 7 days trying to work with Mr. Chamber's Audi Group, initially because they were the closest "Authorized Audi Service Dealer/Facility" when the emergency occurred. It appears they have NO protocols or policies for handling emergencies. In a nutshell, our dealings with Audi Burlington for this breakdown in MA (was a coil failure) involved seventeen phone calls, two flatbed trips for our car, a rental car that ended up being one way for several extra days, an extra nights stay at a hotel, and "potentially"(it didn't happen) a round trip drive from Upstate NY to Burlington to retrieve our car. I guess the "Stellar Customer Service", "A Service Center close by, you can count on", and their Magnus Society rating hyped on the phone(we spent a lot of time on hold) and in advertising ONLY applies to Audi's that they've sold. After the fact, we noticed most of their 5 Star reviews involved purchasing a new car. Ratings are not quite so "stellar" on the service side. This was such an awful and costly experience, ($943.00 NOT including the actual repairs ultimately done to the car in Rochester, NY) that we have contacted Audi America, Client Relations, and have opened a case to explore any recourse. Audi approves these dealers to represent their brand, we feel they should have some stake in their performance. If you care to read the synopsis of this ordeal below, feel free. Otherwise, be warned, if you breakdown in your "luxury" auto anywhere near this dealership, I strongly urge you to find another service location! Thurs. 9/28 @4:45pm-Our A6 begins to seriously malfunction on Rte.93 (just South of Andover). The MIL light starts flashing. We immediately pulled over, grabbed the manual. Problem with engine system."Drive with reduced power, Have condition corrected". Googled local Audi dealers, began calling for assistance. Herb Chambers Burlington Service Dept., the closest at 13 miles away, advised us they were "fully booked until Mon. and based of the age of our car(10 yrs), didn't qualify under the 24 hour assistance program". Next call to Nashua Audi (48 miles farther north). Also couldn't look at the car until Mon., but at least they offered suggestions and said we could have it towed to their location. We limp/lurch the car, in the breakdown lane for 7 miles, to our hotel in Andover. Used Uber for our evening event. Fri. 9/29-Tried to drive car @ 7:30am. No go. Another European car garage in Wilmington was willing to look at the car, if we could get it there. He was a one man shop that would still have to diagnose, then order parts. With him, would be at least Tues. before anything could happen and unfortunately, he was not an authorized Audi location with Triple AAA. We get rides from friends to our events. Sat. 9/30-Call Chamber's Serv. Dept. again as soon as they open. Transferred to Voice Mail. We try again in a couple of hours get Voice Mail again. While the website shows the Service Dept. is open until 4pm, we receive NO return call. Gave up, got more rides. Sun. Oct. 1-We are scheduled to check out of hotel, go to a brunch, then drive 388 miles home. That is difficult without a car. 8am-Find a Rental Car Co. open on Sun. They bring a 2 day rental to hotel and we take them back to Lawrence. Meanwhile, have Called Triple AAA, ordered a flatbed and follow him, in rental, to Audi Burlington. We transfer our stuff, park our car in the lot and leave detailed notes of issues with a receptionist in Sales Dept. She assures us Service will see it between 6:30-7am Monday. We pray they look at it early and may be able to fix it on Mon. We extend our stay at hotel for one more night. Miss the brunch and the Reunion is over, so we wait till Mon am. Mon. 10/2-Wait till 7:30am, hear nothing, call. Transfer to Service, get voice mail . Call back at 8am, operator promises she'll get a message to service. 8:02am Jim returns call. There is no room in schedule, "hope" to look at car on Thurs. or Fri., then they can give us a time frame for repairs! Their best suggestion, is for us to drive rental home and come back when the car is "ready". We are not around the corner, we are 400 MILES AWAY. We have jobs, a dog in a kennel, no free place to stay, and now a rental car for at least another week. We are also not independently wealthy, which I guess they assume we must be. At 11am we check out of hotel and head for Upstate, NY. We are so disgusted and angry, we begin discussing options. We decide to call our regular mechanic and the Audi dealer in Rochester, NY. After considering a few alternatives, we decide to flatbed the car to Rochester and deal with local people we know and trust and who actually give a xxxx about a customer. We call Audi Burlington at 1:54pm and tell them "Not to touch our car, a hauler will be in on Tues. to remove it from their lot." Please call us to acknowledge this instruction. We hear nothing by 3:15pm. Call back, ask for Jim in Service specifically, get his voice mail . Call back and ask to speak with any Manager above Jim. Are transferred to a Jeff Buchholz, also get a voice mail leave detailed message. It states: Audi Burlington is not authorized to repair car and we are removing it from your premises. Please respond. No response from anyone. Tues. 10/3-Transport Carrier dispatch sheet is faxed to us. Pick-up is scheduled today, delivery in Rochester on 10/4. Carrier was apparently unable to pick up today. Do not know if this was due to less than 24 hour notice by carrier or it was a Burlington issue, since no one contacted us. Wed. 10/4- Our local mechanic calls us, driver is at the dealer's in Burlington and they will not release car. Someone tells the driver they weren't given proper authorization. 3:35pm-Call Mr. Buchholz again and get voice mail. Leave an even more specific message, ask for immediate return call. Nothing. Transporter leaves. Thurs. 10/5-Carrier returns today and again is told car hasn't been properly authorized to be released. He calls our local service agent, who calls us. We call and are forced to leave yet another, more pointed voice mail suggesting we will take action if car isn't released. Ask that we be called today to discuss why this is such a problem. Nothing from Burlington and the car still doesn't get picked up. Fri. 10/6-Carrier goes to Burlington for the 3rd time. Burlington claims they cannot find the keys, then cannot locate the car. The carrier FINALLY is given the car after waiting one and a half hours. No one from Audi Burlington ever returns any of our calls. We call Mr. Buchholz one final time, after the car has departed, and request that he contact us to discuss the issue of delaying our vehicle for 3 days. We're still waiting. Of the 17 calls we made to Audi Burlington we spoke with an actual service agent twice, and only one call was ever returned. We have never spoken with a Manager. Our car finally arrives in Rochester on Sat. just before the shop closes. It is inspected on Mon.10/10, and there is a fresh dent, two quarter size patches of missing paint and scratch on the right rear bumper. We know they were not there when the car was dropped off at Audi Burlington, as the carrier inspected the car with us. We will never be able to prove where this occurred, so just one more expense for us in this saga. The car was repaired on 10/11 and available for pickup on 10/12. The cost for actual repairs of Coil#3, 6 new spark plugs and labor: $528.20 + tax. Bottom Line 14 days without a car, should have been 2-3. A thousand dollars in EXTRA costs. That will ruin the best of weekends. More

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