"I had a horrible experience with these dealer twice. the..."
I had a horrible experience with these dealer twice. the second time i brought my car in they messed something up and when i brought it to their attention, they said they would fix it only if i gave them a 5 star rating on their survey, which i found very unprofessional. Once they looked at the car they said they couldn't find the issue. I had to bring it to a different Jeep dealer, they found the issue right away and they said it was caused by what global auto mall did. I would not recommend this deal at all.
Service Department took a 1 1/2 to replace a transmission. Be aware of receiving a dirty rental. Global Auto Mall loan out dirty cars to cover damages and charge customers for damages.
"Jim cant get in touch with Kia headquarters, David is great!"
Jim was unable to help me what so ever no answers at all no help car is sitting there and he tells me I am not listening to him after this happened David karlstein however was very nice and did listen to my needs so this is not intended for him to be clear..: Let’s make this very clear, I am a hardworking grandmother of 2 and a mother of 2 who works full time for the township. I bought my fully loaded Kia here and was told about the amazing warranty that these vehicles have with them, “10 year - 100k miles” I have now find out just as to why Kia motors had to do this.. For example, the other day I had just picked up my 5 month year old grandson along with my other 3 year old grandson and my daughter. We were all excited about going down to Asbury park (there favorite beach) and while driving 60mph on the parkway I had the entire vehicle SHUT OFF! I couldn’t believe what was going on and I was shaking i was shaking and entire body was trembling knowing the safety of my grandchildren and daughter I didn’t even have a chance to think about my own life, but my life was now in jeopardy! I’ve never in my life felt so vulnerable to losing my family or my life ever, especially just AFTER having my vehicle serviced! After miraculously somehow avoiding an accident and getting to the shoulder I now waited 3 hours in 98 degree weather for this “roadside assistance” which took me to the dealership to finally meet Jim Stolz. At this point I thought I had hit rock bottom, boy was I wrong. Jim now told me I was responsible for paying for my own rental vehicle due to the fact they “had none available” at this huge auto mall they didn’t have not one vehicle to assist me and my children with! After a near death experience I could not begin to deal so I now dealt with the sacrifices one must make when buying and servicing and having a recall ignored when having my car serviced here just before my ENGINE BLEW. avoid this dealer they don’t care about you or your life or family just your money. I wish I could say different because everyone has to make a living but at this moment they have shown zero interest to keep mine. Unbelievable that in any type of business someone would have the audacity to treat human beings worst then animals. I one day HOPE I can come back on here and change this review please somehow prove me wrong! understaffed and waiting for a loaner still and paying out of pocket which I cannot afford.
"Jim has got out of his way to fix a situation."
Jim has got out of his way to fix a situation that started off going very wrong. After reaching out to him he was able to get things done.
Other Employees Tagged:
Whole Service Department
"Global is great"
I purchased a car on 11/22/2014, a 2015 Kia Optima. We were driving happily for 2 years +, when I got a flat tire on the NJ Turnpike, and found out that the car did not come with a spare tire, or the fixit kit for the tire (not that that would have worked anyway). Went down to Global a week after the incident, really upset, and I left smiling. It was a no-hassle, problem-free experience. They listened, they reviewed, and I left highly satisfied. Thank you Dave and Jim, the 2 most awesome guys in the service area!