Joanna Oates

I have purchased or leased 5 vehicles from Rallye Lexus and am always very pleased with the sales and service departments which are top notch. The service advisors are very knowledgeable, professional and and am always very pleased with the sales and service departments which are top notch. The service advisors are very knowledgeable, professional and always try to do the right thing. Highly recommended! More

by MARTY Verified Customer Verified Customer

Report | Print

Joanna has always been an excellent representative. She is very helpful and knowledgeable. Always looking out for the customer. She is very helpful and knowledgeable. Always looking out for the customer. More

by AARONSHA Verified Customer Verified Customer

Report | Print

I have been a Rallye customer for over 17 years. Joanna and staff have always treated me professionally. I would and have recommended Rallye to friends and family. Joanna and staff have always treated me professionally. I would and have recommended Rallye to friends and family. More

by RFERARES Verified Customer Verified Customer

Report | Print

Excellent customer service very professional dealership and service center very glad I chose rally for my Lexus dealer and service center very glad I chose rally for my Lexus dealer More

by WSPITERI Verified Customer Verified Customer

Report | Print

I cannot say enough great things about my recent experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was under experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was understandably anxious. I called Rallye in a bit of a panic, and Joanna immediately stepped in to help. Within minutes, she had arranged for my car to be picked up and a loaner dropped off, talk about going above and beyond. What truly stood out was the speed and clarity with which Joanna handled everything. Within an hour, she called with a clear diagnosis and the fantastic news that the necessary part would arrive in time to complete the repair within 48 hours, just in time for my trip. Her calm, professional manner turned a potentially stressful situation into a smooth and effortless experience. Every interaction I’ve had with Joanna and Rallye Lexus has been exceptional. The level of professionalism, attention to detail, and genuine care they show for their clients is unmatched. They’ve set a new standard for what customer service should be, and it’s a big part of why I’ll never take my business anywhere else. Thank you, Joanna, for once again delivering outstanding service. You truly make every client feel like a VIP. More

by TEAM0 Verified Customer Verified Customer

Report | Print

Maria was very helpful in getting my vehicle back to me She arranged to having it dropped off at a convenient location She arranged to having it dropped off at a convenient location More

by VITONAP Verified Customer Verified Customer

Report | Print

The work done on the car was fine. The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two miles away) I realized the hood was not completely closed. Did it go through the carwash that way? More

by VJDB Verified Customer Verified Customer

Report | Print

Great service as usual. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. More

by DRZELLER Verified Customer Verified Customer

Report | Print

I am not happy with Rally Lexus Service Dept or Sales Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CR Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CRAZY! Driving me around in circles and taking me on far away directions, going north, then south. Back and forth, giving totally incorrect traveling times and estimates half the time it should take. And the Lexus Techie says he can see the problem, but does not know how to fix it. On my last visit, they wanted to preform service that wasn’t due for 3000 miles. I have had all my service completed at Lexus, except, I changed the oil myself at less than 600 miles. If they wanted to preform to preform extra work FIX the NAVIGATION SYSTEM! I cannot wait to sell this piece of LEXUS CRAP! All they care about is these reviews, so this is my only avenue to warning other future suckers that they LIE! Could not get the COLOR I WANTED Could not get the OPTIONS I WANTED And had to buy the 3 sets of rugs and other dealership money makers. Wheel Locks, ect I was okay with that until the car that I ordered was late arriving. My original salesman quit! And the replacement Salesman tells me, the car won’t be delivered for another month. I explain that the Salesman said it would be here tomorrow. Coldly he said about a month until it arrives. I had to sell my 2021 Chevy Tarverse fairly loaded because Lexus only takes Toyota and Lexus on trade ins. We’ll offer you half what it is worth. So I sold it privately and was without a car. More

by CWCOMERFORD Verified Customer Verified Customer

Report | Print

Rally is the worst dealership around in my opinion! In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a beautiful color on the GX. Well, I got a salesman who hated the place and he screwed me. Told me no White GX’s would be available, the Asain Community buys all of them. So I ended up with an off silver colored GX, I also wanted the built in traffic camera. He ordered it and I left a deposit. He ordered it with all the unnecessary crap on it, extra set carpets, weather guard mats, wheel locks, ect. I wasn’t happy but it would be here in a month. Then I see White GX’s in Rally’s lot and at Stoler Lexus. Hard way to find out your salesman is a liar! Three and a half weeks later I stop in to check on my car, told it would be maybe another month by the Salesman that took over my car sales. He was rude, saying that I’m telling you when it is coming. I should have walked away. I had sold my car privately and was now without a car. Lexus does not want trade ins, except Toyota and Lexus Vehicles. They’ll offer half or less than it is worth. Well I ended up buying a car off the lot and it continued to go south! The Navigation System goes CRAZY with directions, the Lexus I.T. Techie found the problem, but did not know how to fix it. So my Navigation System is useless. So I bought a Garmin it works great, GM Navigation Systems use SD cards, Lexus doesn’t and they cannot fix it. The gas tank is small, got to fill it every 4 or 5 days. Gas mileage is worse than Suburban. And the Staff tell me either that’s not my job or I wasn’t your service person when that happened. Go to a Dealer where they take responsibility and do their jobs! Instead of doing a job on you! More

Report | Print