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Joanna Oates
Refer Me
604 Reviews
Dealership Experience
20 yrs, 6 mos
Industry Experience
32 yrs, 6 mos
Specialties & Trainings
Master Certified with Lexus
ASE Certified
604 Reviews
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604 Reviews of Joanna Oates
August 26, 2020
worst customer service ever had, cant even make appointment with them, theres a recall on my 2014 ls 460 they decline the car has recall, called other lexus dealer appointment made appointment with them, theres a recall on my 2014 ls 460 they decline the car has recall, called other lexus dealer appointment made More
by whchen
Other Employees Tagged: Mike Reidy , Michael Montijo, Maria Santoro , Steven Holmes
Helpful 
August 16, 2020
Great Service I have a brand new ES less than 2 weeks old that wouldn’t start because of a defective battery. Roadside service got the car started and I took it to I have a brand new ES less than 2 weeks old that wouldn’t start because of a defective battery. Roadside service got the car started and I took it to Rallye who immediately took the car in and replaced the battery. Very happy with the service department but not happy with quality control before the car was given to me. They should have known there was a problem with the battery. More
by SCOHEN0827
Verified CustomerOther Employees Tagged: Anthony Piccirillo
August 12, 2020
Professional and courteous service. They accommodate the customers needs and make for a great experience. I would certainly rank this dealership an A++++. Thank you! customers needs and make for a great experience. I would certainly rank this dealership an A++++. Thank you! More
by DKBUNNIES
Other Employees Tagged: Maria Santoro
August 11, 2020
Great experience every time I have service there. From the time you drive up to the service area their is no waiting. The paper work is waiting to be signed. If you can’t wait for your car a loaner is wai the time you drive up to the service area their is no waiting. The paper work is waiting to be signed. If you can’t wait for your car a loaner is waiting. No waiting to pick up your car. It’s waiting for you clean and washed More
by RTENEM
Other Employees Tagged: Mike Reidy , Pamela Palasciano, Josh Weiss
August 09, 2020
Excellent in all aspects of the experience. Sales,service and competitive pricing couldn’t be more pleased. A Rallye customer since 1999. I recommend everyone. and competitive pricing couldn’t be more pleased. A Rallye customer since 1999. I recommend everyone. More
by SGOOD5820
Other Employees Tagged: Anthony Piccirillo, Mike Reidy , Pamela Palasciano, Josh Weiss, Josh
August 08, 2020
Easy and fast i would highly recommend Rallye Lexus. My salesman was knowledgable and provided me with exactly the car I wanted at an excellent price. I needed a sm i would highly recommend Rallye Lexus. My salesman was knowledgable and provided me with exactly the car I wanted at an excellent price. I needed a small adjustment to the computer system and the service department corrected the problem quickly and efficiently while I waited. More
by LRL671
Other Employees Tagged: Kevin Losee
July 21, 2020
Always a great experience . Service is professional and follow up with everything. Covid cautions being followed. Overall staff is great I’ve never had a problem follow up with everything. Covid cautions being followed. Overall staff is great I’ve never had a problem More
by LADYOFLEISURE87
Other Employees Tagged: Mike Reidy , Pamela Palasciano
July 21, 2020
Best Service Center & Service Advisiors I have been a customer of Rallye Lexus for 20 Years and have purchased 7 ES350's. They are the best in Sales & Service Staff. . I have been a customer of Rallye Lexus for 20 Years and have purchased 7 ES350's. They are the best in Sales & Service Staff. . More
by jtartaglione
Other Employees Tagged: Anthony Costanzo, Mike Reidy , Maria Santoro , Leo Cruz, Pamela Palasciano, Josh Weiss
July 12, 2020
Very pleasant. All employees were very courteous and friendly. Necessity of 2 replacement tires was explained. All work & service was performed promptly and I was re All employees were very courteous and friendly. Necessity of 2 replacement tires was explained. All work & service was performed promptly and I was ready to go a little sooner than expected. I cannot comment on the quality of the work just yet, but in the past it has always been great. More
by WEBER54
Other Employees Tagged: Mike Reidy
July 12, 2020
Staff is always polite and helpful. At my service appt all 3 men checking cars in were wearing masks but noses not covered so useless- sort of like wearing pants with fly open and privates exposed all 3 men checking cars in were wearing masks but noses not covered so useless- sort of like wearing pants with fly open and privates exposed More
by Roslynred
Other Employees Tagged: Pamela Palasciano
