Jody Cruce

From start to finish the process was incredible. I felt like family. Everyone was wonderful and extremely helpful. I highly recommend Palmer to all of my friends and will be a lifelong customer now. I felt like family. Everyone was wonderful and extremely helpful. I highly recommend Palmer to all of my friends and will be a lifelong customer now. More

by mitch7686 Verified Customer Verified Customer

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Was told 30 minutes for oil change. Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented Took over 3 hours. Excuse was they moved a larger service in front of me that took longer than they anticipated. No notice or option was presented to me. Service center was purely reactive. More

by rparivechio Verified Customer Verified Customer

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I had an awesome experience at Palmer Dodge thanks to Luis! He got my tire replaced quickly and completely free under my warranty—no hassle, no runaround, just solid service. Luis was professional, frien Luis! He got my tire replaced quickly and completely free under my warranty—no hassle, no runaround, just solid service. Luis was professional, friendly, and made the whole process smooth and stress-free. It’s rare to find someone who genuinely takes care of their customers like that. Thanks again, Luis—you’ve got a loyal customer here! More

by robertsparadigm Verified Customer Verified Customer

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always a pleasure to business with them. Tony, nick, jody, and all the other people are always super helpful. Tony, nick, jody, and all the other people are always super helpful. More

by MIKE@REVOLUTIONSPEED.COM Verified Customer Verified Customer

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I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy ! More

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We love working with this dealership. They are always so helpful and friendly and go out of their way to make our business a wonderful experience. They are always so helpful and friendly and go out of their way to make our business a wonderful experience. More

by ELITEMOTORS45 Verified Customer Verified Customer

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I purchased the platinum svc package that includes free towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. towing. I was promised tow reimbursement several times. I provided receipts and proof. Never reimbursed. So Palmer basically stole $170 from me. More

by kpb30022 Verified Customer Verified Customer

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Jodie and the team are consistently excellent in their hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer servic hospitality, quality of service, and value. I have been going to Palmer Dodge for nearly two years, and the commitment to world-class customer service is amazing. I would highly recommend to anyone looking to purchase and get their service to visit Palmer Dodge Chrysler Jeep Ram. More

by RONLUGO Verified Customer Verified Customer

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Luis is great! He always makes sure that my car is driving safe! He has great customer service. He always makes sure that my car is driving safe! He has great customer service. More

by rollinsh25 Verified Customer Verified Customer

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They do great work and always take care of my truck no matter how I abuse it. matter how I abuse it. More

by ANDREWPMERKER Verified Customer Verified Customer

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