Joe Berube | Page 46

Great service My second oil change and the service was as good as the first. I will definitely return for continued maintenance service on my new Kia Optima. My second oil change and the service was as good as the first. I will definitely return for continued maintenance service on my new Kia Optima. More

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good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

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It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More

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Excellent Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything els Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service More

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always a great experience Went for my last oil change under service plan. Quick and efficient. Joe also talked to me about my trip I have planned with the car. Matt always reme Went for my last oil change under service plan. Quick and efficient. Joe also talked to me about my trip I have planned with the car. Matt always remembers me also. Great staff. Love the café too. More

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Very pleased with service dept 1.Consistent level of service. 2. Even when extremely busy was able to repair a problem with vehicle on same day. Very appreciative of that. 1.Consistent level of service. 2. Even when extremely busy was able to repair a problem with vehicle on same day. Very appreciative of that. More

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Prompt and friendly as always Always a pleasure to go get work done at Columbia Ford. Everyone is always friendly and has a smile on their face. My heat shield became loose and sta Always a pleasure to go get work done at Columbia Ford. Everyone is always friendly and has a smile on their face. My heat shield became loose and started rattling. They fixed it in a timely manner and is reasonably priced. More

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A very satisfied long term customer. Have been a customer of Columbia Ford for three decades. Just purchased a Ford Edge. Excellent experience with the sales person, John Senick,, who so Have been a customer of Columbia Ford for three decades. Just purchased a Ford Edge. Excellent experience with the sales person, John Senick,, who sold me my prior Taurus. Service always has been of the same quality, and waiting area is most comfortable. However, I was disappointed when an additional car key would not be supplied gratis. More

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Quick efficient service oriented. I made an appointment, they got me in that day. Oil change went quickly. I barely had time to walk around the showroom.I will return in the future. I made an appointment, they got me in that day. Oil change went quickly. I barely had time to walk around the showroom.I will return in the future. More

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Oil change and brake work Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to ha Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to have More

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