Joe Berube | Page 47

Quick, Profssional, Flexible They were able to fit me in on a Saturday morning with minimal notice. Realizing it was a stretch, I didn't think I would get the work done with such They were able to fit me in on a Saturday morning with minimal notice. Realizing it was a stretch, I didn't think I would get the work done with such short notice, but they took care of me. The staff is very polite, I worked with everybody in the Service, Sales, and even the technician that worked on my truck. Everybody was great! Such a comfortable atmosphere to wait in also, tons of indoor and outdoor comfy seating. More

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Great service Good friendly service providers. The restaurant there is awesome to. Go have your vehicle serviced and grab something to eat. Very good dealership Good friendly service providers. The restaurant there is awesome to. Go have your vehicle serviced and grab something to eat. Very good dealership and while you're waiting check out the new vehicles. If you find what your looking for talk to Steve murphy he will help you very good sales person . More

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my first car repair When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also tha When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new! I'll tell my friends how pleased I am. Also thanks for helping with the rental car and Met Life insurance, too! More

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Your the best !thanks for the quick service They tried to work around my work schedule as best as possible. Called me back to let me know what they found and order parts. Brought van back after They tried to work around my work schedule as best as possible. Called me back to let me know what they found and order parts. Brought van back after my work day to fix. Great service More

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Excellent Very good experience. They made the process easy and convenient. I have always had good experience with this dealership. I have used them for service Very good experience. They made the process easy and convenient. I have always had good experience with this dealership. I have used them for service for the last 2 years. More

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Professional reliable service Service is excellent. Professional and will call to update you on status of your vehicle. They have courtesy drivers to get you to wherever you need t Service is excellent. Professional and will call to update you on status of your vehicle. They have courtesy drivers to get you to wherever you need to go. Highly recommend More

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Satisfied customer Professional services work preformed In a timely fashion and excellent customer service friendly environment have answers to any question asked prices Professional services work preformed In a timely fashion and excellent customer service friendly environment have answers to any question asked prices are decent quality work More

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Great service My second oil change and the service was as good as the first. I will definitely return for continued maintenance service on my new Kia Optima. My second oil change and the service was as good as the first. I will definitely return for continued maintenance service on my new Kia Optima. More

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good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

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It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More

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