Joe Dziedzic

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

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great service, great price and all my concerns were answered promptly with delivery included to help me save some time answered promptly with delivery included to help me save some time More

by lucassossei Verified Customer Verified Customer

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My company uses Colonial Ford for our company vehicle purchases. The sales department has always been accommodating and great to deal with. purchases. The sales department has always been accommodating and great to deal with. More

by georgeegan Verified Customer Verified Customer

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I recently had the pleasure of purchasing a 2025 Ford Maverick from this dealership, and I can honestly say it was the best car-buying experience I've ever had! From the moment I walked in, I was warmly Maverick from this dealership, and I can honestly say it was the best car-buying experience I've ever had! From the moment I walked in, I was warmly greeted by Michael Smith, who made me feel right at home. His friendly demeanor and extensive knowledge of the vehicles truly set the tone for a fantastic experience. Michael took the time to understand my needs and preferences without any pressure. He guided me through the options available and answered all my questions with patience and professionalism. It felt more like a conversation with a friend than a sales pitch! Once we found the perfect Maverick, I had the opportunity to work with Brenden Smith, the finance manager. Brenden was incredibly helpful and transparent throughout the financing process. He laid out all my options clearly, ensuring I understood everything before making any decisions. There was no rush, and I felt completely supported in making the best choice for my budget. Overall, I couldn't have asked for a better team to help me with my purchase. If you're in the market for a new vehicle, I highly recommend visiting Michael and Brenden. They truly care about their customers and make the car-buying experience enjoyable and stress-free. Thank you both for making this an unforgettable experience! More

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Very pissed off to find 3 chips on my drivers door. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. Careless hack opened my door against something. Other than that, a great bunch of guys at Colonial Ford. More

by tsttruck Verified Customer Verified Customer

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No pressure sales … very impressed. Honest, helpful, and stuck to their word. Actually sold me a non Ford used vehicle that better fit my needs and finances. Honest, helpful, and stuck to their word. Actually sold me a non Ford used vehicle that better fit my needs and finances. More

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Sold me a car that will not pass inspection when given a week to do brakes and inspect the car was told it did not need brakes 2 weeks after purchase car was taken to Subaru to only be told it does need bre week to do brakes and inspect the car was told it did not need brakes 2 weeks after purchase car was taken to Subaru to only be told it does need breaks was only after I called and brought up the car needing brakes that they were willing to inspect the vehicle they sold me 10/10 would never recommend anyone to purchase a used vehicle from them ever again I now have to eat a 1500 dollar break job on a car I got less then 30 days ago More

by jarrednickerson97 Verified Customer Verified Customer

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Mike smith Brendan smith and joe dziezdzic were phenomenal! Answered all My questions? Answered my concerns and had me In in a car in under 12 hours. No issues at all, no headaches. Most importa phenomenal! Answered all My questions? Answered my concerns and had me In in a car in under 12 hours. No issues at all, no headaches. Most importantly they were great guys! More

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Great customer service. Would recommend this dealership to my fellow firefighters and friends .EdMaguire buyer Would recommend this dealership to my fellow firefighters and friends .EdMaguire buyer More

by paddymeboy Verified Customer Verified Customer

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Great as always, very helpful and great to work with, great people to buy a vehicle from great people to buy a vehicle from More

by Bobby Verified Customer Verified Customer

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