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Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 19

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

February 23, 2025

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Employee Rating

Klaben has always done right by me, I trust their knowledge and referrals. Joe French is patient with me and explains the things I may not understand. More

by oluviniit
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Recommend Dealer
Yes
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February 18, 2025

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Great person to deal with and I will keep going to him for everything l get. More

by KEITH.VINSON79
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Richard Klaben, Jennifer Bowen, Sean Bradford, David Klaben , Mike Cooney

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February 18, 2025

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Employee Rating

My low tire light came on as I was heading home. I turned around and drove into Klaben Ford Service hoping they could help although I didn't have an appointment. Joe French said we can take a look i More

by PATGYNN
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Recommend Dealer
Yes
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February 17, 2025

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Poor customer service. I may not come back again because of poor call backs snd More

by Lynharrington
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Recommend Dealer
No
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Feb 17, 2025

Klaben Ford Lincoln responded

Good evening Lyn, This is Sean Bradford from Klaben Ford Lincoln. Thank you for taking the time to provide your honest feedback. I apologize you were left feeling anything short of completely satisfied with every aspect of your experiences with us. We share your feedback with the entire team and use it internally in coaching and counselling sessions helping us improve the level of service we provide for our guests. The feedback you gave us is disturbing and definitely raises question to the impression you were left with as a result of your recent visit. Our goal in every situation is to do the right thing for the right reason, every time, putting the customer first. After reading your comments a couple times it was clear we failed in our communication and ultimately let you down in the process, no excuses. Might I have a few more minutes of your time to personally apologize and gain additional valuable insight? Thank you again for your feedback. I look forward to speaking with you soon, finding a way to make right this situation we created, and working towards restoring your trust and confidence in us. Sean Bradford - (216)337-1005 - sbradford@klaben.com

February 17, 2025

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Employee Rating

Joe French and the Kalben service team performed the 5-6000 mile maintenance on my 2023 Ford Escape and sent me happily on my way. More

by MBDOWELL
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Recommend Dealer
Yes
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February 14, 2025

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11+ years now. Hig More

by fairyrain826
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Kim Wolfram, Sean Bradford, Steve Sigmund

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February 13, 2025

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Service did a great job on my car. They were great with the car and everything from the rental .And thank you Joe for everything! More

by diannafrye
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Recommend Dealer
Yes
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February 13, 2025

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The service department at Klaben is top notch, polite and very helpful! I have been very happy with them since I purchased my truck from them! More

by holtster7
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Recommend Dealer
Yes
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February 06, 2025

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They treat you like family they go above and beyond I would never go to any other dealership. They always ask you if there’s anything I want or what can they do for me? More

by carguy,Frank123
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Kim Wolfram, Richard Klaben, Christine Klaben, Jennifer Bowen, David Klaben

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February 03, 2025

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Tom was excellent! Highly recommended! Would visit this facility again thanks to the service levels received. More

by AB
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Yes
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