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Joe French
Joe French at Klaben Ford Lincoln
Refer Me

Joe French | Page 20

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
766 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

28 yrs, 2 mos

Industry Experience

28 yrs, 2 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

766 Reviews

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766 Reviews of Joe French

September 14, 2022

Dealership Rating
Employee Rating

I have been using Klaben service for over 20 years and never been disappointed. One reason is my service rep, Joe French! He is very knowledgeable, professional and has many years of valuable experience More

by TJPATTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Sep 15, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

September 14, 2022

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Employee Rating

1st time dealing with service department and I would highly recommend them. Very courteous and timely with service More

by manga.okra-0u
Recommend Dealer
Yes
Helpful
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Sep 14, 2022

manga.okra-0u responded

Had great experience with sales especially Brandon

Sep 15, 2022

Klaben Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 13, 2022

Dealership Rating
Employee Rating

Always a very pleasant atmosphere and great people to work with. Everyone in my family has bought a Ford from Klaben. The service department is excellent too. They fix what my truck needs and bring it ba More

by ENDODAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben, Christine Klaben, Tyler Schultz

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Sep 15, 2022

Klaben Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2022

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Employee Rating

I have an amazing service rep, Joe French. I feel he goes above and beyond. I appreciate him making my service experience as easy as possible. More

by Shandy Gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Sep 15, 2022

Klaben Ford Lincoln responded

Hi Shandy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

September 06, 2022

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Employee Rating

Service needed was explained thoroughly and the needed parts were in stock. The service was performed in a timely manner. More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Sep 08, 2022

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2022

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Employee Rating

As always great service and follow-up. I have been going to Klaben for years and Joe is great to work with. More

by MMVALENTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

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Sep 02, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 29, 2022

Dealership Rating
Employee Rating

I absolutely love the team at Klaben. Mona Crooks and Sean Bradford have been taking car of me and my cars for over 9 yrs. Great Communication and value my time. They have a customer for More

by fairyrain826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Kim Wolfram, Sean Bradford

Helpful
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Sep 02, 2022

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

August 25, 2022

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Employee Rating

I take my car to Klaben Ford Lincoln for service because I know it will always receive the best service and checking to keep me safe in my travels. Thank you, Klaben Ford Lincoln. More

by frenchpatricia196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 27, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 22, 2022

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Employee Rating

Service experience was very good. Software update on rear camera did not seem Solve blue screen problem. More

by misljf1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Aug 26, 2022

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2022

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Employee Rating

They had me waiting 2 hours and the had ordered the wrong part. I drove 45 min to get there with the high price of gas . My car still not fixed. More

by ELAW601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
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Aug 21, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. We failed in being prepared for your last visit with the correct parts, letting you down in the process. No excuses. Your time is very important to us, and the distance you travel to allow us to serve you is definitely respected. It was my pleasure meeting you over the phone and ultimately finding a way to resolve your concerns and make right a situation we clearly created. In addition, your valuable insight has been shared with our entire team and will be used to continue our mission of improving the level of service we provide to our guests. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

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