Joe French
Joe French at Klaben Ford Lincoln
Refer Me

Joe French | Page 18

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
770 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

28 yrs, 3 mos

Industry Experience

28 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

770 Reviews

Write a Review

770 Reviews of Joe French

January 05, 2023

Dealership Rating
Employee Rating

Happy with the service I get. Always treated like a valued customer when I am there. More

by dllett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 05, 2023

Dealership Rating
Employee Rating

The Klaben Group is a professional organization from the top to the bottom. This is extremely rare for a business today! (BTW this is my wife’s fourth Explorer Limited from the Klaben Group) More

by Tomjenright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 24, 2022

Dealership Rating
Employee Rating

Everyone in the service department is kind and professional every time. Many of them have been there for years. More

by MOON9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks

December 22, 2022

Dealership Rating
Employee Rating

service center was fast with the oil change did a awesome job thank you klaben More

by boop73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Jennifer Bowen

December 19, 2022

Dealership Rating
Employee Rating

Joe French pointed out to me that I had unused Klaben Loyalty link points that we had unused. I had thought they expired after our lease was up. But Joe was kind enough to point that out to me. Was mu More

by JJCLARK21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 15, 2022

Dealership Rating
Employee Rating

Awesome guy who beautifully fits in with all the awesome guys! I live forty five minutes away and will not go anywhere else❣️❣️❣️ More

by KATHYSKYLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 07, 2022

Dealership Rating
Employee Rating

Great customer service. Explained everything that needed done, very helpful and informative . Will definitely go back. More

by adinovi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

December 06, 2022

Dealership Rating
Employee Rating

Excellent job. They picked up my car and provided a loaner. They were done in a very quick time and dropped off my car. More

by dbaumgardn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2022

Dealership Rating
Employee Rating

Not happy how you handle brake caliper repair. replace washer on caliper. 13 .00 and charge 157.00 figure out what is wrong.. More

by BKETO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Sean Bradford

Dec 04, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback with us. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. Based on your comments we let you down in providing the level of service you deserve and failed in ensuring you were completely satisfied. No excuses. I apologize for leaving you feeling overcharged and the services performed were without value or benefits. Might I have just a few more minutes of your time at your convenience to gain additional insight? My personal contact information is below. It is my responsibility to take this and use it to address internally through coaching and counselling with our team. It is important to us that we have the opportunity to restore your confidence in us and make right a situation we clearly created. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford - (216)337-1005 -sbradford@klaben.com

Dec 06, 2022

BKETO1 responded

I have been a value customer for 38 yrs.. I can understand if it was brake lining bad caliper but it was a washer.And I saw where it was leaking at the bolt which threads into the caliper.just thought I was kind of steep price for just a washer and 13.00 for a washer.. that’s like a 10 min fix.. I know you charge labor fees but that is a little much I think..

Dec 06, 2022

Klaben Ford Lincoln responded

Your loyalty over the years is definitely respected and appreciated. We appreciate the business but more important to us are the relationships we have the opportunity to gain an maintain based on trust and confidence. We clearly left you in a position to question the value and benefits received during you recent visit. After reading your comments again and putting myself in your shoes it is evident we did not do well explaining the procedure used in repairing your brake concern. I was unable to reach you by phone, text, or email and look forward to the opportunity to speak with you at your convenience, gain additional insight, and resolve your concern. Thank you again for your honest and candid feedback. I look forward to speaking with you soon. I and the entire Klaben team remain at your service. Sean Bradford - (216)337-1005 - sbradford@klaben.com

Dec 12, 2022

Klaben Ford Lincoln responded

Thank for reaching out to my cell and allowing for a few more minutes of your time to be spent bringing clarity to the situation. It was an excellent experience for me as I reflected on your additional insight and clearly realized where we had let you down in thoroughly explaining what we were charging you for. This is one of the most important steps in our process when presenting estimates in making sure we are letting our guests know the value and the benefits of their investment. It was a great pleasure to meet you in person, have the opportunity to shake your hand, and personally thank you for your feedback and candid comments. We appreciate the opportunity you gave us to fully restore your confidence in us. Thank you again. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

December 01, 2022

Dealership Rating
Employee Rating

i still like Mona but imssed my apointion? thank you for bring king too old man! More

by regisu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Shelby Wiley

...
18
...

Dealership Inventory (600 Vehicles)

new 2024 Ford Escape car, priced at $32,145
2024 Ford Escape
new
Agate Black Metallic exterior
8-Speed Automatic Transmission
Front-Wheel Drive
new 2024 Ford Mustang Mach-E car, priced at $49,185
2024 Ford Mustang Mach-E
new
Grabber Blue Metallic exterior
Single-Speed Transmission
RWD
new 2024 Ford Mustang Mach-E car, priced at $54,630
2024 Ford Mustang Mach-E
new
Eruption Green Metallic exterior
Single-Speed Transmission
eAWD
new 2024 Ford Mustang Mach-E car, priced at $53,385
2024 Ford Mustang Mach-E
new
Shadow Black exterior
Single-Speed Transmission
eAWD
new 2024 Ford Mustang Mach-E car, priced at $47,835
2024 Ford Mustang Mach-E
new
Vapor Blue Metallic exterior
Single-Speed Transmission
eAWD
new 2024 Ford Mustang Mach-E car, priced at $45,130
2024 Ford Mustang Mach-E
new
Shadow Black exterior
Single-Speed Transmission
RWD