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Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 6

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,070 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,070 Reviews

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1070 Reviews of Joe French

February 06, 2026

Dealership Rating
Employee Rating

The service appointment for my Ford Escape was very good. I would not go to any other Ford dealer for a new car or for service. More

by BEVGARE
Recommend Dealer
Yes
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February 04, 2026

Dealership Rating
Employee Rating

Always a great experience at Klaben. We have been going there for years and encourage family and friends to do the same. More

by LBEST240
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Richard Klaben, Jennifer Bowen, Christopher Volk, Kyle Crowe, Gavin Fano, Justin Fisher

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January 29, 2026

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Employee Rating

Very seamless transaction and extremely thorough with all the information provided. Tyler did a great job of listening to what I was looking for and found exactly that. Would highly recommend this dealership More

by Anthony.grundy76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Mona Crooks, Kim Wolfram, Richard Klaben, Tyler Kline, Sean Bradford, David Klaben, Anthony Thurman Jr, Justin Fisher

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January 26, 2026

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Employee Rating

No matter who I work with, the Klaben Ford Service staff is always polite, professional and efficient. More

by tojoko62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

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January 24, 2026

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Employee Rating

Service was efficient, took less time than expected. Met all expectations for the work that was done. More

by Jleff
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Service Time
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Recommend Dealer
Yes
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January 22, 2026

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Good work from the team as usual. You need to make this section skippable since I review often and it's not always necessary More

by michaeljebber
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Recommend Dealer
Yes
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January 20, 2026

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I have been having my service done at Klaben for over 30 years and they still fulfill my expectations. More

by Fordie
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Recommend Dealer
Yes
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January 19, 2026

Dealership Rating
Employee Rating

Dealership was very accomidating to my needs. Comunication was top notch. Thank you klaben staff. More

by tdapper1
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Recommend Dealer
Yes
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Jan 19, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and the positive remarks for our team. We ask for our customers insight because it means a great deal to us. Although a 4 star rating means we did well, it also says we could have done some things better. In other case the rating was left in error. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests’ experiences and delivering the level of service they deserve. Might I have a few more minutes of your time to gain additional insight? Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

January 17, 2026

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Employee Rating

Joe did nice job telling me what was being done keep me updated great job by joe More

by Ronfranco59
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Recommend Dealer
Yes
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January 16, 2026

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Fast honest service. Scheduled on line got my preference service guy, Joe. Everything was above and beyond expectations. More

by DJKool
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Recommend Dealer
Yes
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