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Joe French
1,057 Reviews
I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
30 yrs, 3 mos
Industry Experience
30 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,057 Reviews
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1057 Reviews of Joe French
July 18, 2020
Poor Service Made Right Recently, I had a vehicle serviced by Klaben Ford that fell short of my expectations. After voicing my concerns, the dealership stepped up and made t Recently, I had a vehicle serviced by Klaben Ford that fell short of my expectations. After voicing my concerns, the dealership stepped up and made things right. As a customer, this is all that one can ask for. As a business owner, I know that our businesses are not perfect and never will be. Standing by your service or product and when situations do arise, doing everything in your power to make it right is the only thing to do. In this situation, Klaben stepped up to the plate, and by doing so, have earned the opportunity for my future business. More
by jthigpen
Other Employees Tagged: Brandon Pritchett
July 11, 2020
ALWAYS GREAT SERVICE Great work, trustworthy technicians, good prices, spotless facilities....can’t begin to extol all of the customer services provided by Klaben Ford in Great work, trustworthy technicians, good prices, spotless facilities....can’t begin to extol all of the customer services provided by Klaben Ford in Kent. Their concern for my vehicle gives me peace of mind. Can you ask for more?? More
by Jtomei1954
Verified CustomerJuly 06, 2020
I try to treat people at work as well as I am treated by Klaben's service staff. It's a model that works well. Klaben's service staff. It's a model that works well. More
by maraleetoo
Other Employees Tagged: Mona Crooks
July 06, 2020
They took care of me extremely well, and my entire experience with having to get a rental car was seamless and extremely easy! Been here a few times and it’s always been a great experience. Joe is a g experience with having to get a rental car was seamless and extremely easy! Been here a few times and it’s always been a great experience. Joe is a great employee! More
by villellatrav
July 03, 2020
The works Always good service at Klaben. I was in and out of there in no time. I had an early appointment at 8am and was gone by 9am. Always good service at Klaben. I was in and out of there in no time. I had an early appointment at 8am and was gone by 9am. More
by lrocco1221
Other Employees Tagged: Mona Crooks
July 02, 2020
RELIABLE DEALER ; SERVICE PERSONAL EXCEPTIONAL.WE LOVE KIM . Klaben dealership is honest, reliable, and processes the luxury of integrities' and my wife and I enjoy the coffee & restroom facilities while awai Klaben dealership is honest, reliable, and processes the luxury of integrities' and my wife and I enjoy the coffee & restroom facilities while awaiting on our car More
by wilsonwlathan
Other Employees Tagged: Mike Brandvold, Mona Crooks, Kim Wolfram , Brandon Brinko, Nick Johnson
June 03, 2020
Well done Klaben Ford. As usual, the scheduling, service and treatment from this dealership was timely and excellent, especially under the circumstances(ie covid-19). I woul As usual, the scheduling, service and treatment from this dealership was timely and excellent, especially under the circumstances(ie covid-19). I would and do recommend this dealership to my friends. More
by DRACO151
May 03, 2020
4 weeks to fix/rebuild my Transmission still not right Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Monica from Service was pleasant and communicated on a regular basis during the 4 weeks. Joe on the other hand was over the top rude when I dropped the car off. Granted, it was on the wrong date, my mix-up. However the Transmission was failing (fell apart when disassembled) and my wife and daughter did need a safe vehicle to drive around. Tom was nice to deal with and pleasant and tried to ensure is was a good experience. Body shop was a good experience, Artie was pleasant and took care of things. However it did take a couple of visits to repair the leak, even so the best service I’ve experienced at this dealership. Other than that it was great, but I will be going elsewhere to have my escape Serviced. More
by DRJACKSON
Other Employees Tagged: Mona Crooks, Artie Gissinger, Tom Alcorn
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