Joe French

Taking my car to Klaben and having Alisea as the service advisor was a wonderful and pain free experience. I was even supplied with a ride home very shortly after I left the car there. Great service and a advisor was a wonderful and pain free experience. I was even supplied with a ride home very shortly after I left the car there. Great service and a very pleasant driver doing the ride. More

by frenchpatricia196 Verified Customer Verified Customer

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Gavin is always pleasant and very helpful. He does a good job on the counter and always gives me assistance with my needs . He does a good job on the counter and always gives me assistance with my needs . More

by jhood552 Verified Customer Verified Customer

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KLABEN is the only dealership that I will ever trust my car for service and repairs. car for service and repairs. More

by GERRY-SUSIE44221 Verified Customer Verified Customer

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Klaben Ford has been my family’s trusted dealership for well over 35 years. Joe French, my Service Advisor, went above and beyond. He is professional, engaging, knowledgeable and efficient. He kept me i well over 35 years. Joe French, my Service Advisor, went above and beyond. He is professional, engaging, knowledgeable and efficient. He kept me informed and provided all around stellar customer service. I’ve experienced another Ford dealership while living in another state and they did not measure up to Klaben Ford’s standards. Klaben Ford in Kent, Ohio sets the bar high and I am glad to be back. More

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Joe French has always helped. Always does what he says. And follows through. And always in time frame as stated. Always does what he says. And follows through. And always in time frame as stated. More

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overall great experience with having a recall looked at on my Lincoln Nautilus. Communication was fantastic with actual phone calls to keep me updated on my service on my Lincoln Nautilus. Communication was fantastic with actual phone calls to keep me updated on my service More

by KEITH.YEARY Verified Customer Verified Customer

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Always treated great never thought I’d buy a Ford but very happy with my Fusion if I’m in the market for a new car will be headed to Klaban again but meanwhile car in great shape thanks very happy with my Fusion if I’m in the market for a new car will be headed to Klaban again but meanwhile car in great shape thanks More

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I never have to wait when I get there, they are professional and quick when I arrive professional and quick when I arrive More

by TOGETHERINAKRON Verified Customer Verified Customer

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Thanks Joe French and Kim Wolfran. You guys always treat me right and get the job done on time. Klaben service is the best.! You guys always treat me right and get the job done on time. Klaben service is the best.! More

by ppaspal Verified Customer Verified Customer

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Joe French has been my service contact since I purchased my first vehicle from Klaben. Whatever my concerns are Joe has always solved my problems. He his a very professional, caring and patient person. When my first vehicle from Klaben. Whatever my concerns are Joe has always solved my problems. He his a very professional, caring and patient person. When I have worked others in the service department, while I waited for Joe, the have also been very professional. However, I am glad Joe is our service contact. More

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