Joe Gonzalez | Page 20

The staff here is great; very professional, courteous and friendly. I’m very satisfied with my GMC truck and the service I receive at Mark Christopher. friendly. I’m very satisfied with my GMC truck and the service I receive at Mark Christopher. More

by ZEZA Verified Customer Verified Customer

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We took our 2017 Cadillac for service. It lost power steering. The only reason they kept it a few days was because they couldn’t get the special parts. Once the parts came in the car was fixed. Besides steering. The only reason they kept it a few days was because they couldn’t get the special parts. Once the parts came in the car was fixed. Besides the known problem the found two other ones and fixed them also. The car is now running very well. Thank you mechanics. We will be there again if anything goes on it at all. Everyone was very polite, even when we called to find out when it would be ready. Wonderful persons work there. Thank you all. Felipe C Saucedo Jr. More

by Felipe C Saucedo Verified Customer Verified Customer

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Very polite and willing to help even after hours. I went off the time that was online and it said 9pm for closing and I showed up at 6:30 thinking they were still open and Joe turned around to help us even off the time that was online and it said 9pm for closing and I showed up at 6:30 thinking they were still open and Joe turned around to help us even though he stated they closed at 6pm due to new updated hours. More

by eastbomb97 Verified Customer Verified Customer

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Service is fast, easy, and friendly! My car is always in perfect condition once it’s done with repairs. Cesar helped me and did a great job at keeping tabs with me and letting me know what repairs I needed perfect condition once it’s done with repairs. Cesar helped me and did a great job at keeping tabs with me and letting me know what repairs I needed and how much they would cost throughout our interactions. More

by jamie Verified Customer Verified Customer

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The rental dept. was great but the service department was a little slow.and I had to wait for service. a little slow.and I had to wait for service. More

by JORDANALLEN Verified Customer Verified Customer

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Very helpful very efficient the person that help us gave us the best service I will recommend 100 percent us the best service I will recommend 100 percent More

by PUENTEPEDRO Verified Customer Verified Customer

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I took my car they did a great job with whatever i needed done with my car. done with my car. More

by OSCARMARCOS84 Verified Customer Verified Customer

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Service needed not being approved by management due to being under warranty. I do not understand why a mechanic would say my truck doesn't have a leak if there is a saturation stain and fluid is low. being under warranty. I do not understand why a mechanic would say my truck doesn't have a leak if there is a saturation stain and fluid is low. More

by VASQUEZJUAN1976 Verified Customer Verified Customer

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Positive purchase experience from beginning to end. Good customer service, professional and accommodating when needed. customer service, professional and accommodating when needed. More

by LARALAND7 Verified Customer Verified Customer

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Horrific experience from the start to the end . Will never ever step a foot there again even if i have to throw away my car. Read my whole review, you are not going to believe it. The most unprofessi never ever step a foot there again even if i have to throw away my car. Read my whole review, you are not going to believe it. The most unprofessional rude people i ha e seen. Not at the standard of a dealership and should bot be allowed to be a dealership. Lets start with the service person who started my service request disappearing for 15 minutes in the middle of writing my service request on a personal call just because i took a one minute call!! 2- no ride home or a car for me to use all in the old excuse of covid 3- my parking brake on ky escalade is not releasing sometimes and needed oil change. Four hours later and still no one checked my brakes. They call me to tell me (the guy had to go home, we need to keep the car. No big deal. 4- the next day i call at 2 Pm, could not reach my service guy and they kept transferring me person to person until i reached a rude obnoxious African american man (i think his name was Ray). He says the guy that is supposed to work on your car called in sick, your service man ceaser is off today. We need to keep the car a third day. I replied well i have lots of things to do. Can i pick up the car and schedule another time. He said yes no problem come on down. I take an uber all the way there, (you are not going to believe this!) i pay for my oil change and go out to receive my car and wait 20 minutes (no car!!). I go back in and the lady says go see your service man because your car is not drivable!! I go to the service man replacement Ray (African american) same guy who said come down and he says (your car is taken apart and you can’t drive it. I said why did you make me come all the way then, he answers I didn’t know (without apologizing). I said and how is this my fault? He starts shouting at me rudely (DID I SAY IT WAS YOUR FAULT? Did i say it was your fault?). Wow Rude, obnoxious, unprofessional and no apology for making me come all the way for nothing. I take an uber back to work and wait a third day for them to say we don’t advise you to fix the parking brake. I said well tell me how much it would be and he says too much. I said i decide if too much, how much is too much? He said I don’t know!!!!! Wow Wow Then he (ray, because ceaser is still nowhere to be found) goes away for a couple of minutes and comes back to say maybe $ 1400 we don’t know. (For a parking brake. I go and pick up my car after three days without a car. There no supervisor around and when some guy sitting in the back office speaks to me he defends his guys without any apology!! Never seen anything like this. When i went one time for a part, there was another customer screaming at them for charging $160 by error! Wow. This place license go repair should be taken away by car manufacturers . Horrific attitude from the start to the end More

by victor naja Verified Customer Verified Customer

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