Joe Kuckuk
Joe Kuckuk at Heiser Toyota

Joe Kuckuk | Page 26

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
553 Reviews
4.2

553 Reviews

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553 Reviews of Joe Kuckuk

March 17, 2023

Dealership Rating
Employee Rating

I was there for about 2 hours for service (oil change and tire rotation) very long time, no body explain to me the reason until 5 minutes before the job it was done!!!! And I was not happy about taking that More

by LUISANGEL888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Arciszewski

Mar 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

March 14, 2023

Dealership Rating
Employee Rating

I don’t like to review with words this is not my best way of feedback More

by GCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Mar 15, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 12, 2023

Dealership Rating
Employee Rating

We brought our car into the service department for some repairs and we received the best service and was provided a car for the amount of time our car was at the shop. We appreciate everything they did fo More

by JR.TRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Vincent Lor , Bob Arciszewski, John Carlson, Jesse Dealba, Noah Patnode

Mar 13, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 11, 2023

Dealership Rating
Employee Rating

Joseph was great. Thank you for your help.great service as always. Love my Toyota Rav4 More

by CALEB15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 07, 2023

Dealership Rating
Employee Rating

Quality is good but it took almost two months to get my van fixed, and minus issue More

by nco_koj2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Mar 13, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We apologize for the long wait and we look forward to your next visit.

March 03, 2023

Dealership Rating
Employee Rating

Everyone was welcoming and helpful. I like that I wasn't pushed into having unnecessary work done. More

by DSEY156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2023

Dealership Rating
Employee Rating

Great dealership. Service department is great and always helps me out. Never a long wait. Online appt setting is very helpful. More

by Lisa keeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Mar 06, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 25, 2023

Dealership Rating
Employee Rating

Peter was very helpful when I arrived and the service took less time than he estimated. Thanks!! More

by phurlbut21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski

Feb 28, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 24, 2023

Dealership Rating
Employee Rating

Clear at what the price was and why it costed what it did. Took as long as they said it would. More

by DEVONTUCEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor , Bob Arciszewski, John Carlson, Jesse Dealba, Noah Patnode

Feb 28, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2023

Dealership Rating
Employee Rating

They forgot to tighten the lug nuts on 2 of my wheels. Not forgot 1 lug nut, they missed TEN of the twenty lug nuts on my car. When I called the manager I got “we’ll look into it” as an answer. This is a More

by MDiJulio27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

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