Joel Kitchen

Following a transmission service, I noticed some fluid leaking under my car. I brought it back in and spoke with Joel Kitchen, who was the service advisor on the service. He helped me reason through the leaking under my car. I brought it back in and spoke with Joel Kitchen, who was the service advisor on the service. He helped me reason through the symptoms I had observed over a couple of days and had the technicians put my car up on the rack for look underneath. It turns out it was condensation from the air conditioner that I hadn’t observed that closely before. This helped relieve my anxiety about a possible leak. He was courteous, professional, and patient with listening to and resolving my concerns. I came in without an appointment, and he took care of my concerns all within an hour and with no charge. Many thanks to Joel and Orem Toyota. However, the “Dealrater.com” review system was very frustrating to use. I had to create an account at the end of my review to submit it, then after I did that all my original information from the review was deleted, so I had to redo the entire review. This process needs much improvement. More

by ToyotoFan Verified Customer Verified Customer

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Please write about fifteen words about this dealer ship please write words about this deal please write words about this deal More

by 10098 Verified Customer Verified Customer

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Joel was awesome; pleasant, helpful, and a great communicator. I've been going to this Toyota for a few years and I don't know if they made recent changes or something, but service has VASTLY improv communicator. I've been going to this Toyota for a few years and I don't know if they made recent changes or something, but service has VASTLY improved. Thanks Joel! More

by AJ Verified Customer Verified Customer

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They wanted to charge me for a filter that is free under the Toyota care program. The toyota dealer at bountiful does it free of charge. the Toyota care program. The toyota dealer at bountiful does it free of charge. More

by lic.maryr Verified Customer Verified Customer

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I am only doing this review because it’s been emailed to me about 5 times me about 5 times More

by mcbowen12 Verified Customer Verified Customer

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I don’t want to write anything. I want to skip this part please and thank you I want to skip this part please and thank you More

by 10098 Verified Customer Verified Customer

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The Orem Toyota team I deal with for my two cars are professional, courteous and knowledgeable. I have absolute confidence in the service done on my cars. professional, courteous and knowledgeable. I have absolute confidence in the service done on my cars. More

by peter68 Verified Customer Verified Customer

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Joel was very kind and thorough in his explanation to me about my service. I appreciate his patience. about my service. I appreciate his patience. More

by jordan624 Verified Customer Verified Customer

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Friendly and efficient service at this Toyota. I really appreciated how professional everyone I came into contact with was, both the gentleman that directed and welcomed me (sadly I do not remembe I really appreciated how professional everyone I came into contact with was, both the gentleman that directed and welcomed me (sadly I do not remember his name) and the service advisor, Mr. Kitchen. I am new to the area and will definitely be a return customer to this Toyota for my service needs. More

by liz.hassinger Verified Customer Verified Customer

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I learned that my next service will cost me $800. I paid thousands of dollars for maintenance package. This should cover basics like brake fluid, transmission fluid changes. Very disappointed. Ma I paid thousands of dollars for maintenance package. This should cover basics like brake fluid, transmission fluid changes. Very disappointed. May be my last car purchased here. More

by lindaeubanks Verified Customer Verified Customer

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