Joel Machado

I would not recommend this dealership to anyone. I went in knowing exactly which car I wanted yet was still at the dealership for 6 hours before finally driving the car off the lot. I worked with I went in knowing exactly which car I wanted yet was still at the dealership for 6 hours before finally driving the car off the lot. I worked with Joel, who was friendly, but his manager and I agreed on a 72 month instead of 64 because that would keep the monthly payments within my budget. By the time I got all the paperwork signed with finance and going around and around about a warranty that I repeatedly said ‘no’ to until they brought the basic package down to about $15 a month, I walked out with a splitting headache. The customer service AFTER they have your money is nonexistent. They have never responded to my email about getting the tire light manually turned off after I was reassured that it would be taken care of before I drove it off the lot. Even with knowing I had to drive this car over 1000 miles back to Ohio. Thankfully, the tires are fine and it really was just the sensor, but no thanks to them. I was told I would probably have to have a second 30 day tag for the car while things got sorted between Florida and Ohio yet Robert, the finance manager, has yet to return any of the phone calls or voicemails I have left him. The Vin verification form I was given when I bought the car was completed in Florida and sent to Robert the following week, yet I still received a phone call last week from a lady and a different office telling me they would need that form to complete all of the paperwork for the car. I let her know that I had sent it to Robert the week prior, however when I talk to her again this week she had not been able to contact him by phone or email, either. So despite doing everything that I needed to do, she had to overnight me a prepaid envelope for me to send her the Vin verification that I had to complete a second time due to the lack of customer service on their end. While these minor things are somewhat annoying, the icing on the cake has been that upon making my first payment, I realize that the loan was put in for 84 months, not the 72 that was agreed upon. This is also how it appears on the documents I was given on a flash drive. At NO point in time was it ever stated that the loan amount went from 72 to 84 months. Only the monthly payment amount was discussed after getting to finance. I was never informed at any point in the discussion that the number of monthly payments had increased. This is about as dishonest as it gets. More

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Joel, was great to work with. He made certain that we were put in the vehicle we wanted. He made certain that we were put in the vehicle we wanted. More

by FIGMS21 Verified Customer Verified Customer

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I went in thinking I would not be able to leave with a car. Joel was very helpful and extremely optimistic. Helped with every step and with God got me into a car. car. Joel was very helpful and extremely optimistic. Helped with every step and with God got me into a car. More

by jjmesa09 Verified Customer Verified Customer

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Joel is excellent, great service and very friendly, I recommend him 100%.Thanks you so recommend him 100%.Thanks you so More

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Joel was great. Awesome salesman. Went above and beyond for me. Management was terrible difficult to deal with. Kept me waiting on answers/settlement for over a mon Awesome salesman. Went above and beyond for me. Management was terrible difficult to deal with. Kept me waiting on answers/settlement for over a month. More

by Roythomas112 Verified Customer Verified Customer

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Joel was great! He was very personable, nice & a great listener. He took his time to explain anything I asked. I would recommend him. He was very personable, nice & a great listener. He took his time to explain anything I asked. I would recommend him. More

by amazing0813 Verified Customer Verified Customer

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Joel is very nice, not pushy, and helpful. The dealership was a bit sketchy playing the finance game. I had called Chase prior and got an interest rate quoted. I asked for my interest rate The dealership was a bit sketchy playing the finance game. I had called Chase prior and got an interest rate quoted. I asked for my interest rate, and they wouldn't commit to a number; they kept circling back asking what did I wanted my payment to be. So then I get stuck with a bank that I have to make 6 payments with, ten I will get a lower rate elsewhere. Over al they are an ok dealer. More

by stevenliss63 Verified Customer Verified Customer

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