Joel White | Page 12

INFINITI of Lynnwood responded

Chegoodey we are truly sorry to hear about your negative experience with us. Your feedback is invaluable to us, and we take it very seriously. We understand that your sunroof was replaced but the broken glass was not cleaned completely, and we sincerely apologize for the oversight. We have made a couple attempts to contact you to make things right. Please reach out to me, or the service department at your convenience, the service department's phone number is (425) 409-6274). We would like to figure out a good day and time for you to address this issue. We will ensure that the broken glass is removed and that your vehicle is cleaned thoroughly. We thank you for bringing this matter to our attention. If you have any questions or other concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Jess, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're so happy to hear Joel always provides a wonderful experience! We are always more than happy to assist you if anything, if you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the wonderful review! We're delighted to hear that you had a positive experience at our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Yijt, we are so pleased you enjoyed your visit to INFINITI Of Lynnwood! We're also glad we got you out in a timely manner and that you enjoyed the complimentary car wash and multi-point inspection. Thank you so much for your feedback, we look forward to seeing you next visit!! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Pavlor7.ps, we're glad you had such a wonderful experience with us! Thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

INFINITI of Lynnwood responded

Jprachar, thank you for your kind words and this wonderful review! We are very happy we could provide you with a positive experience! and that we got you serviced in a timely fashion, and that we were transparent about costs. Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you, and have a fantastic day!

INFINITI of Lynnwood responded

Hi Malu.lu95, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're happy to have provided you with such a positive experience! We're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

INFINITI of Lynnwood responded

Charlessimrell, your wonderful feedback and rating mean a lot to us. Thank you so much for your continued loyalty, we appreciate it so much! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you again, and have a fantastic day!

INFINITI of Lynnwood responded

Thank you so much for taking the time to give us a 5-star review Jill! We are so happy to hear that you think our waiting area is nice and comfy, and we are especially happy to hear that Joel is a pleasure to work with! We appreciate your business and we look forward to seeing you on your next visit!

INFINITI of Lynnwood responded

Kellieheatoncoffey, we're glad you had such a wonderful experience with us! We're especially happy to hear that you think the waiting room is super!! Thank you very much for taking the time to leave your feedback, we value you and your business. We look forward to seeing you on your next visit!