Joey Andrews | Page 23

Jackson Acura responded

Thank you for your glowing review! We're delighted to hear that you found your experience pain-free. Our goal is to make the car buying process as enjoyable as possible. And it's wonderful that both Michael and Joey provided attentive and effective support. We're honored to have landed on your top list of positive car purchasing experiences. Thank you for choosing Jackson Acura; we look forward to serving you in the future. Enjoy your new car! Warm Regards, Jackson Acura Team.

Jackson Acura responded

Thank you for sharing your positive experience! We're thrilled to hear that your car buying process with us was the smoothest you've ever had! It's fantastic to know that Sergei provided helpful assistance and maintained constant communication throughout the out-of-state purchase. We appreciate your trust in us, and we're delighted that your experience surpassed expectations. If there's anything else we can assist you with, please don't hesitate to let us know. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that you consider us the best dealer in the Atlanta metro area. It's gratifying to know that our team's attentiveness and customer-focused approach have made a positive impression on you. We're equally proud of our top-tier service department and appreciate your recognition. If there's anything more we can do for you, please feel free to let us know. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for being loyal Acura customers! We're delighted to hear that your purchase with Reggie and Joey was an excellent experience. We're thrilled that you "love! love! love!" your new MDX! And we're pleased the transaction and delivery reflected our goal to make the buying process as easy and stress-free as possible. It's wonderful to have customers like you, and we look forward to serving you for many more years to come. Thank you for choosing Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience at Jackson Acura! We're pleased to hear that Michael was attentive, and you were able to make a deal effortlessly. Our goal is to make the car buying process as easy and stress-free as possible. We appreciate your recommendation and are delighted to have you as a satisfied customer! If there's anything more we can assist you with, please feel free to let us know. Enjoy your new car! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your loyalty and for sharing your positive experiences! We're thrilled to hear that your time with Jackson Acura has been consistently great. It's an honor to have you on your 3rd lease with us. If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your trust, and we look forward to serving you again! Best Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to learn about your excellent and efficient experience at Jackson Acura. It's wonderful to hear that the staff contributed to making the process seamless for you. Should you require further assistance in the future, please don't hesitate to reach out. Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your experience at Jackson Acura! We truly value your feedback. We're thrilled to hear Chege and Joey hit the mark and made your car-buying experience an enjoyable one. Our goal is to make the buying process as seamless and stress-free as possible. We look forward to assisting you with your future sales and service needs. Enjoy your new car!

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391