"Not your typical "Car Dealership""
- Bob P.
I have doing business (leasing cars and servicing my cars) with this dealership for approximately 15 years. All I can say is that is not your "typical car dealership". The General Manager Frank Onolfi runs this business in a very professional, friendly manner. As soon as you walk in you are treated like "family". They are NOT pushy, obnoxious or arrogant like some dealerships are. This all starts from the top - Frank Onolfi! You are always greeted with a friendly smile - even after the "deal is done". I just leased another vehicle (2018 RDX) from this dealership on Tuesday 8/8/17. Once again, nothing has changed! Greeted like "family" - sat down with "my personal Salesperson" - Bob Gio. Bob is friendly, knowledgeable, professional and very competent! We went over the numbers that we both were comfortable with - he was NOT pushy in any way! The contract was signed - all within an hour! I returned yesterday (Wednesday 8/10/17) at 11am. Bob had the car waiting, he went over EVERY DETAIL and FUNCTION of the car with my wife and I. He was very patient and articulate. We went back inside to finish up the paperwork and we were done within the hour - now that is how to run a dealership and how to sell a car!!!! GREAT JOB Frank and Bob. Now something about the service department. I have been servicing my cars here for years. I have been dealing with Joe Robinson. Joe is always accommodating - never sells you more than what you need. Another true professional in his field. He returns your car in a timely manner - serviced and washed! Another reflection of how this dealership is operated! Great job Joe! If you want a positive experience with excellent salesmanship and service Island Acura is the dealership! One last thing - this dealership was recently remodeled - beautiful job!
"IRV FROM EASTERN LI"
I HAVE USED THIS DEALERSHIP OVER MANY YEARS. JOSEPH ROBINSON IN SERVICE HAS ALWAYS PROVIDED OUTSTANDING AID & ASSISTANCE .
ROCKY TARIK IS A TRULY AMAZING SALESPERSON. HE WAS EXTREMELY HELPFUL IN EVERY ASPECT OF THE SALE.
"Always Great Service"
I have had the pleasure of dealing with Mr. Robinson for many years. Always helpful, friendly and knowledgeable, Mr. Robinson goes out of his way to elevate customer service to a higher level-customer satisfaction.
I don't have anything negative to post regarding the sale of my Acura. However, the serviceman at the desk is a grouchy, nasty man with terrible customer service skills. I believe his name is Joe. I am in the customer service industry and if I ever was like that towards a customer I would be fired. I think he needs a talking to.
"Best service appointment ever!!!"
Even though I don't drive an Acura I was in the area and realized I needed my annual inspection done as well as an oil change. I thought I would take a chance and see if they could possibly take care of this for me without an appointment Mr Robinson not only said yes but got me in and out with no problem and treated me like an established customer The staff was friendly the waiting area comfortable and the service provided was great My car runs better than ever I would definitely recommend Mr Robinson and the service department at Island Acura