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John Aguilar
Refer Me
123 Reviews
Dealership Experience
3 yrs, 5 mos
Industry Experience
8 yrs, 3 mos
Languages Spoken
English
Spanish
123 Reviews
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123 Reviews of John Aguilar
October 02, 2022
Another review reflects our exact experience. We were given an appointment time and dropped our vehicle off, but because we live further away, we stayed near the dealership waiting. We were not u We were given an appointment time and dropped our vehicle off, but because we live further away, we stayed near the dealership waiting. We were not updated throughout the day, were treated like we were a bother both times we called for info, and were lied to because the person who was going to look at our vehicle wasn't even present that day. They would tell us they were waiting for a report from a person they knew wasn't even there. We were spoke to in a condescending manner by John, who acted like we were unreasonable for expecting an update over 5 hours after our appointment time. The next day, over 24 hours after our initial appointment time, we had to call again for info. Before we left, in the presence of our 6 year old daughter, John was cussing an employee. The technician who looked at our vehicle was excellent, and had better customer service skills than those at the desk. Not to mention, our vehicle information had been saved under another individual's name and address and we had to correct it. More
by BrittSlacker
Helpful 
September 21, 2022
The Assistant Service Manager was amazing! Friendly and professional. He provided me with the maintenance schedule for my vehicle and for me in for an appointment when the appointment I made t Friendly and professional. He provided me with the maintenance schedule for my vehicle and for me in for an appointment when the appointment I made through the App didn’t go through. More
by PEGMELBERG
Verified CustomerSeptember 04, 2022
So very grateful for the wonderful caring help I got from your staff. Special thanks to John, Zack and Christian in service dept. Also Barkley, the shuttle driver. You are a fabulous business to deal with. your staff. Special thanks to John, Zack and Christian in service dept. Also Barkley, the shuttle driver. You are a fabulous business to deal with. Bobbie Hatcher. More
by edhatch
Other Employees Tagged: Zach Orndorff, Kristian Andrews
August 22, 2022
Customer service at its worst. Dropped our car off at the specified appointment time. Our service advisor seemed annoyed and was condescending from the start. It took two full days Dropped our car off at the specified appointment time. Our service advisor seemed annoyed and was condescending from the start. It took two full days to diaognose. Zero communication unless I called. Each time I called the service advisor was rude and just said "nothing yet" or "I said we would call you" (which they did not). No explanation, no conversation about what was happening, no understanding that we were without a vehicle for those two days. We had been here before and had great service (from another service advisor) but will not go back now due to this poor experience. Had a different advisor when we picked it up and he was great. More
by craigslist20022005
August 16, 2022
Very disappointed in the customer service yet again from this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 da this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 days (this time around) it is not unreasonable to expect a loaner car that’s similar to what you drive. I was basically told I could take the Ford Focus loaner or go rent a car. (I drive an SUV due to size and needs of my family) I also believe that asking for the dealership to keep You updated on the progress of your car is not unrealistic. I feel like I shouldn’t have to call every week and ask. They should have follow up. I just feel that we were not treated as a true customer just a client with a problem. I purchased the car brand new from the dealership along with the warranty and have also been there for all scheduled maintenance so I was dissatisfied with the way we were treated. I also asked multiple times for the manager to follow up and reach out to me and I still haven’t gotten a call (and I picked my car up 2 weeks ago). Definitely need at consider their customers and their needs and work on their customer service! More
by ashleysnider07
August 11, 2022
fixed f150 first time. other ford dealer tried twice still wasnt fixed. Great dealership and servive department other ford dealer tried twice still wasnt fixed. Great dealership and servive department More
by loribrown008
Other Employees Tagged: Zach Orndorff
August 01, 2022
I thought the cost for doing what I needed was a little high, replacing a window molding. high, replacing a window molding. More
by GRAYBLANTON
Other Employees Tagged: Zach Orndorff, Laurel O'Connor , John Hennessy
July 27, 2022
Professional; Ability to work through customer/dealer issues; Was able to get us behind the wheel with little hassle. issues; Was able to get us behind the wheel with little hassle. More
by eburhans
Other Employees Tagged: Troy Loar, Tony Hussain , Hamza Saeed
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