John Albono | Page 95

First let me start by saying, this dealership is a go to when purchasing/leasing a vehicle (Angelo is AMAZING!) but when it comes to the service department, this is a whole other story! I was not opposed when purchasing/leasing a vehicle (Angelo is AMAZING!) but when it comes to the service department, this is a whole other story! I was not opposed to the additional fee added into the purchase price for your service to be completed by them. We have purchased 3 cars from them and referred a couple others so we knew this going in. However, when you encounter a problem EVERY. SINGLE. TIME you bring your car in, I feel like this should be an option. From the disorganization (no one ever knows who to bring you to, what you’re there for, etc) to the available appointment times (I drive 30-45 minutes from home to there) it is never a smooth process. I have had my car in there a few times now for the same issue - which parts have been replaced but the most recent time I was never informed that the last part needed was “returned” due to timeframe from one appointment to the next (mind you - COVID happened with shutdowns, I am a healthcare professional so my schedule didn’t allow, and I drive a bit to get there). I was never informed of this until I was there for the part to be replaced. Do you not pre-plan your service appointments to ensure your day runs smoothly or to prevent customers from wasting time in their day? I have reached the point where frustration has set in and I don’t even want to bring my car there any longer (I make my husband do it!) but because I have paid for their service, I feel obligated. Now this is not the experience that all of my family encounter (my husband and daughter have never really had issues besides the disorganization), this is my personal experience. I hope that they find what weak links are creating issues for customers not to have an outstanding experience every service appointment. More

by jwilliamson1119 Verified Customer Verified Customer

Report | Print

The dealership does a great job of making the patrons comfortable. I have always received great service with Lokey from the service mangers to the people who are doing the work on the vehicle. comfortable. I have always received great service with Lokey from the service mangers to the people who are doing the work on the vehicle. More

by apryle79 Verified Customer Verified Customer

Report | Print

Great service as always. Timely and accommodating to my needs. I can always count on them to make sure my car is taken care of. John is a great employee. Thank you needs. I can always count on them to make sure my car is taken care of. John is a great employee. Thank you More

by A Verified Customer Verified Customer

Report | Print

My service tech went above and beyond and knows exactly how to provide valuable customer service. Shout out to John Albano! Every single person that I came in contact with was pleasant and courteous down how to provide valuable customer service. Shout out to John Albano! Every single person that I came in contact with was pleasant and courteous down to the guys moving the cars. Shout out to Mike! And the place was clean and COVID safe. I almost went to Fuscillo to buy my car it is very close to my house but I didn’t want a bunch of hype. I was looking for good value and good service. I believe I made the right call by going to Lokey. Keep up the great work! More

by alphagirlblue Verified Customer Verified Customer

Report | Print

I came in to the dealership because a piece of chrome trim fell off and I needed it to reapplied. The service was quick. Thanks trim fell off and I needed it to reapplied. The service was quick. Thanks More

by tsatcher09 Verified Customer Verified Customer

Report | Print

I had a real nice easy to reach out dealer. Although was a bit upset because they sell me a used car I don’t even think so it all passes the car inspection, couple weeks of using my car I had trouble in the a bit upset because they sell me a used car I don’t even think so it all passes the car inspection, couple weeks of using my car I had trouble in the battery which I had it jumpstart twice realize that the battery is old so from that it was a big NO to sell car without changing the battery to a new one and my tires look new polish not a new one plus trouble on light codes! although dealers are great so if you buy car to them most especially a used one you have to do your job of inspecting plus ask them a copy of car inspection which one did they inspect and if it pass it the mistake that I’ve done but all in all they are still great company! More

by Anj Verified Customer Verified Customer

Report | Print

This is a great dealership! I love the cleanliness and how friendly all of the employees are! They always have great snacks and get my car in-and-out very fast how friendly all of the employees are! They always have great snacks and get my car in-and-out very fast More

by tsewell10 Verified Customer Verified Customer

Report | Print

Great every time. Friendly, fast, honest, caring. I bought my car from lokey due to one reason, simple. In and out. No hassles. Thank you. bought my car from lokey due to one reason, simple. In and out. No hassles. Thank you. More

by XRIDESHARE91 Verified Customer Verified Customer

Report | Print

I talked to my friend when you want to buy a car or truck. You should go to Lokey dealer. This is a good dealership. They are professional and respect with customers. They do great job. truck. You should go to Lokey dealer. This is a good dealership. They are professional and respect with customers. They do great job. More

by Ronaldtruong74 Verified Customer Verified Customer

Report | Print

Very good service. Thank you all. Sorry i don’t remember Very good service. Thank you all. Sorry i don’t remember the name of the nice guy that help me. They all been very nice. Very good service. Thank you all. Sorry i don’t remember the name of the nice guy that help me. They all been very nice. More

by monsita53 Verified Customer Verified Customer

Report | Print