John Armas | Page 2

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. We’re very concerned to hear that the report indicated a tire rotation was completed when it appears it was not. That’s not acceptable, and we understand how that would impact your trust. We take accuracy and accountability seriously, and this will be reviewed with our team immediately. We would also like the opportunity to make this right for you. Please contact dealership management so we can follow up and address this directly. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the detailed and thoughtful review! We’re glad to hear John kept you informed every step of the way and took ownership of the situation—even after the initial misdiagnosis. That level of follow-through and accountability is exactly what we strive for. We also appreciate you recognizing the second technician’s detailed video explanation. Getting to the right solution and keeping you updated throughout the process is what matters most. Thank you for your trust—we look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear John Armas took great care of you and explained everything clearly. That kind of support makes all the difference. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the process was fast, the technology was helpful, and that John provided strong communication and made it easy to stay in touch. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team took care of all your needs and provided a positive experience. We truly appreciate your trust and look forward to helping you again in the future. Thank you! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear John and our service team exceeded your expectations. That’s exactly the level of service we strive for every visit. We truly appreciate your trust and look forward to taking care of all your future repairs! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the awesome review! We’re glad to hear you had a great experience and that our team was friendly and welcoming. Johnny will be thrilled to hear the shout-out—he works hard to take great care of our customers. We appreciate your support and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team