John Armas | Page 2

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Feeling rushed and leaving with concerns about whether requested services were completed is certainly not the experience we want our customers to have. We understand your frustration regarding the tire rotation, especially when you trusted us to perform the service properly. Clear communication, attention to detail, and professionalism are critical, and it’s disappointing to hear that we fell short in those areas. We appreciate you bringing this to our attention and would welcome the opportunity to review your visit and address your concerns. Thank you for your honest feedback. — Ford of Oxnard Management Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear your sales associate was friendly, knowledgeable, and willing to go the extra mile to help. It’s also wonderful to hear that your finance experience was just as positive and informative. We appreciate your trust in our team and are grateful for the opportunity to earn your business. Enjoy your new vehicle, and we look forward to helping you again in the future! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear John Armas took such great care of you and your Lincoln. His professionalism, attention to detail, and commitment to keeping customers informed are qualities we truly value. We’re especially glad to hear he kept you updated throughout the repair process and went the extra mile to ensure your concerns were handled with care. We’ll be sure to share your kind words with John. Thank you for your trust and for choosing Ford of Oxnard. We look forward to serving you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re happy to hear your service advisor provided excellent communication, kept you updated throughout the repair process, and set clear expectations on when the work would be completed. Providing friendly service and keeping our customers informed every step of the way is a key part of the experience we strive to deliver. We appreciate your trust and thank you for choosing Ford of Oxnard! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. We’re very concerned to hear that the report indicated a tire rotation was completed when it appears it was not. That’s not acceptable, and we understand how that would impact your trust. We take accuracy and accountability seriously, and this will be reviewed with our team immediately. We would also like the opportunity to make this right for you. Please contact dealership management so we can follow up and address this directly. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the detailed and thoughtful review! We’re glad to hear John kept you informed every step of the way and took ownership of the situation—even after the initial misdiagnosis. That level of follow-through and accountability is exactly what we strive for. We also appreciate you recognizing the second technician’s detailed video explanation. Getting to the right solution and keeping you updated throughout the process is what matters most. Thank you for your trust—we look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear John Armas took great care of you and explained everything clearly. That kind of support makes all the difference. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team