John Benner | Page 3

Great work. Great service. Wonderful and real people who al Awesome Delarship. Very pleasant First time car buying experience. I was very happy with my vehicle and my salesman was sure i was completely in love Awesome Delarship. Very pleasant First time car buying experience. I was very happy with my vehicle and my salesman was sure i was completely in love with my car before leaving. This was a success. More

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Easiest car buying experience ever! When I unexpectedly had to replace my car, I went to Bourne on the recommendation of a friend. From the first interactions on-line and over the phone When I unexpectedly had to replace my car, I went to Bourne on the recommendation of a friend. From the first interactions on-line and over the phone I was impressed with the courtesy and professionalism with everyone I dealt with. At the dealership, Mark arranged for me to drive four vehicles I had chosen on the website. He was very friendly and accommodating. I never felt pressured in any way. I discovered the next day that I had picked out a vehicle that didn't have one of the features I was looking for. I called Mark and he was completely understanding and we made arrangements for me to chose a different car. By the next day, I was in my new car. Bourne's culture is so much different than other dealerships. There is no pressure at all--not even when it comes to adding on warranties. I am very happy with this process and would highly recommend them. More

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Great car buying experience Buying a car at Bourne’s was a great experience with a great selection of vehicles. The Bourne’s employees are extremely friendly, knowledgeable and v Buying a car at Bourne’s was a great experience with a great selection of vehicles. The Bourne’s employees are extremely friendly, knowledgeable and very professional. I will definitely be recommending this dealership to friends and family. More

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Thorough, quick, easy & painless Thanks you for the Zero pressure, honest approach at Bournes. Only way to go. Rich & teams’ attention to detail makes the difference. Highly recom Thanks you for the Zero pressure, honest approach at Bournes. Only way to go. Rich & teams’ attention to detail makes the difference. Highly recommended Bournes More

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2016 Nissan Rogue Having purchased 3 vehicles at Bourne's Auto Center I gelt vonfident in chosing them for my new purchase. Mark Aufiero and John Brenner helped make th Having purchased 3 vehicles at Bourne's Auto Center I gelt vonfident in chosing them for my new purchase. Mark Aufiero and John Brenner helped make the whole process smooth and easy. Recommended. More

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This IS the place Below market pricing, incredible inventory, ZERO pressure sales team and a finance department that works tirelessly to get the best interest rate (not Below market pricing, incredible inventory, ZERO pressure sales team and a finance department that works tirelessly to get the best interest rate (not simply the first ‘yes’). Seriously what more could you ask from a dealership? I’ve bought from them before and used their service department for a myriad of issues....the excellence extends to them as well. Just can’t say enough good things about them. More

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Easy-going, friendly service, from the very first contact I was searching online for a Subaru Impreza within a certain price range and actually found a few options at different dealers in the area. However th I was searching online for a Subaru Impreza within a certain price range and actually found a few options at different dealers in the area. However the first person to reply to my inquiry was Amy at Bourne. When I heard back from other dealers, they were quite aggressive and immediately trying to obtain my phone number and “sell” to me, however Amy’s tone was friendly and relaxed from the beginning. I had many questions on a Sunday evening (after hours), and she was so quick to reply to my emails that we were almost chatting in real time. Honesty, this initial online correspondence won me over and was the reason I chose to visit Bourne instead of another dealer. When I was greeted by Greg, I received even more of this genuine, friendly, and helpful interaction. Greg answered all of my questions quickly and thoroughly, but he always emphasized that the choice was up to me, and never once did I feel pressured. This is the first time I’ve bought a car by myself at a dealer (my previous car was purchased privately through a friend), and I was concerned that I might be pressured into making a hasty decision, or that I wouldn’t understand the process, but Greg guided me through everything and answered each question quickly and thoroughly. A special mention goes to John, who patiently and delicately removed my Boston residential parking sticker from my old car, so that I could park on my street when I got home without a ticket! He painstakingly scraped the stubborn stick off in one piece and was careful not to rip it - and the whole time we had a friendly conversation! Honestly, even the smallest, passing interactions I had at Bourne were friendly, and the price was right. The whole process was as smooth and painless as I could have hoped for and I’d recommend the team at Bourne to anyone in the area who is looking for a great vehicle! More

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Price was good, customer service not good Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary of having just one key, so I purchased another key, which should have been ready when we came for the car. It was not. They had to order the key. We went back to the dealership to get the key and they could program it. We live about 40 miles from them. We waited about 2 to 3 hours and were told they were unable to program the key. They said they would have to contact the Cheverlot dealer. We came back a third time and they still couldn't program the key. They finally had to send the car to a Cheverlot dealer to program. We were there for 5 hours and when we got home part of the door handle was missing. I called and spoke to the manager after a few calls to the dealership which were not returned. He told me the part of the handle was in the cup holder. It was there, but I had to try to put it back on. They did offer us a few oil changes for the inconvience, but we declined because it is too far away. I wanted them to return the money I paid for the inconvience, 3 trips to the dealership with about a 9 hr combined waiting time. The manager declined my request. Also their preperation fees are very high!! More

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Great place to buy a car!! I purchased a car from John. He was great. Jose helped me I'm picking up the car today. Car was not ready because of the registration being down. Not I purchased a car from John. He was great. Jose helped me I'm picking up the car today. Car was not ready because of the registration being down. Not their fault. Suggest that a great place to get breakfast. Came back car was still not ready because of mass dot. Give me dealership plates so I can take the car and go to work. Carlos Worked very quickly on Monday to get all the paperwork done so I can make it to work on time. It's a very easy relax place. I will recommend it to everybody! And Rich the guy that bought the car around was also very pleasant. More

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Customer Review The service at this dealership was exceptional. Tori and Marissa at the front desk were great. John Benner(sales)was very professional, and knowledge The service at this dealership was exceptional. Tori and Marissa at the front desk were great. John Benner(sales)was very professional, and knowledgeable. Carlos and Matt in finance were very helpful and professional as well. More

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