John Benner | Page 4

Price was good, customer service not good Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary Purchased a car from them. They told us only one key is required with the car. If you want another key, you can purchase one for $200. I was leary of having just one key, so I purchased another key, which should have been ready when we came for the car. It was not. They had to order the key. We went back to the dealership to get the key and they could program it. We live about 40 miles from them. We waited about 2 to 3 hours and were told they were unable to program the key. They said they would have to contact the Cheverlot dealer. We came back a third time and they still couldn't program the key. They finally had to send the car to a Cheverlot dealer to program. We were there for 5 hours and when we got home part of the door handle was missing. I called and spoke to the manager after a few calls to the dealership which were not returned. He told me the part of the handle was in the cup holder. It was there, but I had to try to put it back on. They did offer us a few oil changes for the inconvience, but we declined because it is too far away. I wanted them to return the money I paid for the inconvience, 3 trips to the dealership with about a 9 hr combined waiting time. The manager declined my request. Also their preperation fees are very high!! More

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Great place to buy a car!! I purchased a car from John. He was great. Jose helped me I'm picking up the car today. Car was not ready because of the registration being down. Not I purchased a car from John. He was great. Jose helped me I'm picking up the car today. Car was not ready because of the registration being down. Not their fault. Suggest that a great place to get breakfast. Came back car was still not ready because of mass dot. Give me dealership plates so I can take the car and go to work. Carlos Worked very quickly on Monday to get all the paperwork done so I can make it to work on time. It's a very easy relax place. I will recommend it to everybody! And Rich the guy that bought the car around was also very pleasant. More

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Customer Review The service at this dealership was exceptional. Tori and Marissa at the front desk were great. John Benner(sales)was very professional, and knowledge The service at this dealership was exceptional. Tori and Marissa at the front desk were great. John Benner(sales)was very professional, and knowledgeable. Carlos and Matt in finance were very helpful and professional as well. More

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Very pleasant Everyone at Bourne’s was super helpful and made sure my needs were met! Highly recommend!! John was awesome!! Service was awesome when I needed my hea Everyone at Bourne’s was super helpful and made sure my needs were met! Highly recommend!! John was awesome!! Service was awesome when I needed my headlight replaced. Overall very good experience! More

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Such a calm and relaxed atmosphere. Ive been in other dealerships before where you immediately feel pressured, and all eyes on you like youre the main course for dinner. Not at Bourne's Ive been in other dealerships before where you immediately feel pressured, and all eyes on you like youre the main course for dinner. Not at Bourne's auto center. Such a calm and relaxed experience! Able to shop without feeling rushed or forced into anything. Not to mention being offered snacks and refreshments(its the little things in life). John and Carlos went above and beyond to put me into my new civic while feeling comfortable the entire time. I will most definitely recommend Bourne's auto center to family, friends, and many others! Thank you guys so much! You most definately broke my fear of car shopping!! Satisfied customer? Id say absolutely! More

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Bourne’s is great! I was so impressed with the staff at Bourne’s, especially Trey! Thank you so much for making the car shopping process painless! I am very happy with m I was so impressed with the staff at Bourne’s, especially Trey! Thank you so much for making the car shopping process painless! I am very happy with my new Outlander Sport! More

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Very friendly and helpful people Bourne auto has her nice friendly and knowledable people they do their best to help get the best deal. John did everything from sell the car to change Bourne auto has her nice friendly and knowledable people they do their best to help get the best deal. John did everything from sell the car to change plates he is great! Shawn is very helpful and cares for the customers. More

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Great experience! I got the car I wanted for the price I wanted to pay.. This was the best car buying experience I have ever had and I've purchased many cars before. Jo I got the car I wanted for the price I wanted to pay.. This was the best car buying experience I have ever had and I've purchased many cars before. John Benner was upfront and honest about Bourne's sales philosophy and assured me that they would be transparent when it came to completing the deal. And that's exactly how it went. We never haggled back and forth. I knew what car I wanted and how much I was willing to pay. And also how much I was willing to accept for my trade-in. The offer John came back with was right on the number! I was pleasantly surprised! I would definitely recommend Bourne's auto center to all my family and friends. More

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Great buying experience Working with John Benner at Bourne's Auto was what a car buying experience should be like. John was knowledgeable, responsive, and willing to work wi Working with John Benner at Bourne's Auto was what a car buying experience should be like. John was knowledgeable, responsive, and willing to work with me. I never felt pressured and you could tell his focus was on making the process easy. Would definitely work with John and the Bourne's team again. More

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Informative experience I feel like José Garcia took his time and didn’t rush me ,and every cars that i asked to see he graciously show me. I feel like José Garcia took his time and didn’t rush me ,and every cars that i asked to see he graciously show me. More

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