John Booth | Page 3

I WILL NEVER DEAL WITH THEM AGAIN! I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning wh I feel it was all a scam, a typical bait and switch! The car was listed for 5,999. they came back with a price of over $10,000.! when questioning why, I was told that $2,000 was tacked on $1,000for NOT having a trade in and $1,000 for NOT financing. When speaking to the manager he finally told me that he would sell me the car for $7,000. but I needed to get it with in 24 hours since the car was on the lot for 108 days and was going to auction. An appointment was set up for the next day at 2pm . We had 2 confirmation e mails and 2 phone calls, they wanted to know when we were on our way, (Which was a 2 1/2 hour drive) if we had insurance on the car etc. and at 1:47 13 minutes before we arrived I received a phone call that they sold the car!! But come in anyway since we were almost there because they said they had other cars that were comparable to what we saw only to show us cars for $13,000 and up. I do not being lied to or treated that way. I do not feel that they are reputable in any way. I give one stars because they didn't have an option where I could have given 0!! More

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Thanks to Chris Perez and the Sales Manager John for working with me and being knowledgeable and accommodating to my needs when purchasing my 2019 Nissan Murano. I would definitely recommend this dealer working with me and being knowledgeable and accommodating to my needs when purchasing my 2019 Nissan Murano. I would definitely recommend this dealership and it’s great sales team. More

by Stephanie Verified Customer Verified Customer

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I probably would have given Universal Hyundai a 5 star rating except for the fact that they kept shifting the $$ around and did not sell me the vehicle I wanted for the price we had agreed on over the pho rating except for the fact that they kept shifting the $$ around and did not sell me the vehicle I wanted for the price we had agreed on over the phone. I flew to Orlando from Savannah, GA to buy this particular vehicle and felt disappointed at the tactics they used. However, they were quite nice while they were sticking it to me if that's worthy of any brownie points! More

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The first time I saw the Hyundai Palisade, I knew that it would be my next new vehicle. I looked for about two months and talked to about twenty dealers. I truly thought the Palisade was just out of my pri would be my next new vehicle. I looked for about two months and talked to about twenty dealers. I truly thought the Palisade was just out of my price range. Then, I found Universal Hyundai. From the first time Deigo contacted me, until Alexis gave me my keys tonight, the service was amazing. Zero games. No ridiculous extra fees. Just simple, straightforward, honest service. Everyone at Universal, John, Alexis, Robert, and Deigo, all went above and beyond. I am so thankful to have found this dealership! I love my new Palisade! More

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Typical Dealership The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicl The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicle, is agree with them. If you don't agree with them, they will simply keep repeating themselves as though they have been programmed with the information that the dealership wants you to hear. Since I had been searching for a particular make and model of car, and had my own financing, I went to the dealership. They told me my financing was wrong. I told them I had correct financing. They just kept telling me I was wrong and they could not accept my Finance Company Draft. I tried to tell them that all of the papers were properly documented. They still told me I was wrong. Once you accept what they are telling you (even though it is wrong), you can then begin the buying process. They ultimately, wanted to write up the contract on the car at a higher interest rate. As they put it, "we are not making any money on the car, so we have to make something on the backend by financing it. I relented and let them finance my car. My finance company told me to do so. In two weeks my finance company will refinance the loan at a lower rate. The dealership will get credit for the sale, but they won.t make anything on the backend. Fortunately my finance company worked with me, so I wouldn't have to pay the higher interest rate the Dealership "basically" forced me into doing, just so I could get the car I wanted. More

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Three days wasted attempting to complete a deal on a Hyundai Accent. Was pawned off to three different people who had no clue what they were doing. We were lured in with Internet Pricing and the $3500 C Hyundai Accent. Was pawned off to three different people who had no clue what they were doing. We were lured in with Internet Pricing and the $3500 Cash for Clunkers program. After three days of trying to submit our a paperwork we were finally contacted and magically the car price escalated by thousands, as well as the monthly cost increasing from $198 to $350. Mishandling from the bottom up. John Booth who claimed to be the Store Manager got involved, left a message for us, and minutes later when I called back he had left for the day. Never heard back from him. Like I said, no follow-up. Take your hard earned money elsewhere my friends. YOU deserve better! More

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Fabio was FANTASTIC Fabio was quick to find me a car that fitted my needs. I came in to service my old car but left with a new, safer car. Then Frankie Martinez was able Fabio was quick to find me a car that fitted my needs. I came in to service my old car but left with a new, safer car. Then Frankie Martinez was able to have the process of getting a loan to go fast. More

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Fabio Thiers es Excellent Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. S Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. Saludos More

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Fabio Fernández fue excellente Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del vehiculo como del servicio al cliente. Mi esposo y yo Estamos Muy agradecidos por el excelente servicio de Fabio y de la compañía. Muchas gracias!!! More

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Appreciation for a consumer As a consumer vehicle I have never had a better experience than the one at Nissan Hyundai Universal Hyundai has been a very good pleasure to be serve As a consumer vehicle I have never had a better experience than the one at Nissan Hyundai Universal Hyundai has been a very good pleasure to be served in this place a sales person Mr. Adam was courteous attentive and knowledgeable on what he was offering thank you very much for your service Mr. Adams and Mr. John for this experience . More

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