John Brooks
John Brooks at Nissan of Elk Grove

John Brooks | Page 16

Senior Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

Contact Me
4.7
213 Reviews

Dealership Experience

22 yrs

Specialties & Trainings

Nissan Bronze Certified

Nissan Award of Excellence Winner

4.7

213 Reviews

Write a Review

213 Reviews of John Brooks

December 20, 2023

Dealership Rating
Employee Rating

Khan Ho made our buying experience easy and stress free which is something you don't hear often. He was able to get us the deal we wanted, the car we wanted, and without back and forth. thx Khan Alex More

by Alex Loya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho , Javier Fierro

Dec 21, 2023

Nissan of Elk Grove responded

Alex, Thank you for your kind words! We love Khanh just as much as you do and we are glad that he was able to show you just how stress-free the car-buying process can be. We truly appreciate you and your business with us!

December 11, 2023

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MR.DAVID GREENLY was excellent he went above and beyond to help me with services I wanted HE IS AN EXCELLENT GM in Nissan of elk grove I gave him 5 star he tried his best to help me very professional More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franz Henderson, Marc Lauture, Kenny Tsui, DAVID GREENLY EXCELLENT

Dec 12, 2023

Nissan of Elk Grove responded

Kelly, Thank you for your 5-star review! We are so glad to hear that David was able to go above and beyond for you and give you excellent customer service. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

November 01, 2023

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Great customer service and very professional. Khanh and Eshaan were awesome. Both knew how to close the deal and ensure my terms were upheld during this purchase. Khanh is very helpful and he kn More

by Calpeshpatel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho , Javier Fierro, Sabrina Mejia, Grant Salge, Eshaan Singh

Nov 02, 2023

Nissan of Elk Grove responded

Thank you for your kind words! We are so glad to hear that Khanh and Eshaan were able to help you and give you great service. It's so important for us to give our clients the best experience and are happy that you were able to see that. We truly value you and your loyal business with us!

October 17, 2023

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I met khanh in December 2013 when I bought my rogue. I was pleasantly surprised to see that he was still with your company and enjoyed the experience of purchasing yet another Nissan. The frontier is a More

by Laurice4you
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho , Edwin Escamilla, Erik Fletcher, Peter Phan

Oct 18, 2023

Nissan of Elk Grove responded

Laurice, Thank you for taking the time to share your 5-star review of your experience working with Khanh. We are so glad that he was able to help you with the purchase of your Frontier and show you just how easy the car-buying process can be. We truly value you and your business with us!

September 30, 2023

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Khan was very helpful with me purchasing my car made it real easy and relaxing and workers. There also treated me very well just like family. More

by Solonty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho , Erik Fletcher, Joe Luiz

Oct 02, 2023

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star review of your experience working with Khnah! We are so glad that he was able to give you great customer service and show you that buying a car can be easy. We truly value you and your business with us. Welcome to the Nissan family!

Oct 02, 2023

Solonty responded

The easiest dealership I went to and they treated you like family. All sales and reps were very friendly and willing to help even though I was standing around, waiting for paperwork to finish up on my cell of my car.

July 02, 2023

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Employee Rating

Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’ More

by Gerald. S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Lauture

Jul 05, 2023

Nissan of Elk Grove responded

Gerald, This is Marc Lauture, Service Manager here at Nissan Elk Grove. I apologize for any frustrations that we are not able to accommodate your free loaner requests for a Murano with window tint. We have been unable to duplicate the horn not being loud enough, RPM flare, or noise from the front end as being defective. What we have been able to duplicate has all been a normal operation of the vehicle. Because of this, Nissan USA is unable to assist with any repairs or paying for a rental while we have your vehicle under diagnostic tests. We are more than happy to help facilitate a specific rental from Enterprise should you be interested in having more diagnostics run and going that route. Please don't hesitate to reach out via email mlauture@foranyauto.com.

Jul 06, 2023

Gerald. S responded

I’m not concerned about anything other than the rattling noise that HAS been duplicated and that your techs do not want to further see where the noise is coming . It’s not normal cause the other 3 Altimas I test drove has no noises at all . I told your tech it’s coming from under the dashboard and that needs to be checked. I need window tint cause my kids have issues with the sun and their skin so thanks for understanding that. I’m not going to enterprise when my car is under warranty and if an issues are found then I should be provided a loaner.

Nov 05, 2024

Gerald. S responded

My car was lemoned lawed back because all the issues you “claimed “ that you and your techs were not able to find was able to be found at Folsom lake Nissan.

April 12, 2023

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Professional service was received. Dealership gave good guidance on financing and also agreed to hold my car for few days as per my convenience. More

by souvik.abhi25
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Angulo, Lucy Cortes, David Hidalgo, Carlos Stahl

Apr 13, 2023

Nissan of Elk Grove responded

Thank you for sharing your positive experience with our Nissan team. We are truly excited to welcome you to the Nissan Elk Grove family. Don't forget you get a handful of additions like lifetime car washes, first oil change and coupons valued at over $1500 when you purchase from us! We look froward to the relationship ahead.

March 23, 2023

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Clean facility, friendly staff with excellent customer service with care and prompt, organized, they stand behind their words. More

by Thienan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho

Mar 23, 2023

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star experience with us! We are so glad that our team was able to give you such great customer service, we just love working hard to give our clients the best service and deals. Wishing you many happy miles!

March 19, 2023

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Employee Rating

Khanh Ho is excellent at work, he is taking care of customers very good. High recommended to my friends and family. More

by Anhlanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho , Khanh Ho

Mar 20, 2023

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star review with us! We are so happy that Khanh was able to give you such great service and that he was able to take such great care of you. We just love working hard to give our clients the best service every time. We truly appreciate you and your business with us!

February 18, 2023

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Employee Rating

Michael is very knowledgeable, friendly, and understanding! He made the car buying process easy. Definitely took the dread of the experience away. More

by Cecym88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Stevens , Briana Carroll, Shalvin Deo, Michael Fotis, Marc Lauture

Feb 20, 2023

Nissan of Elk Grove responded

Thank you for taking the time to share your 5-star review! We are so glad that Michael was able to help you and give you such great service. We know the car buying process can be stressful, but we are happy you were able to experience just how easy it can be. We truly value you and your business with us and look forward to a long-lasting relationship!

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