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Raul Ruiz
114 Reviews
114 Reviews
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114 Reviews of Raul Ruiz
October 30, 2026
The staff at Nissan of Elk Grove provided very helpful and friendly customer service. My vehicle needed a diagnostic test to pinpoint an intermittent engine knock. The service manager, Patrick Braxton, re and friendly customer service. My vehicle needed a diagnostic test to pinpoint an intermittent engine knock. The service manager, Patrick Braxton, recommended I bring the vehicle in for a 24-hour period to allow for a thorough test drive and diagnosis. The inspection resulted in the mechanic identifying a faulty EGR valve and cooler. These are simple parts in themselves to replace but require a major vehicle disassembly to install. My vehicle was in the shop for 10 days. Patrick provided me a rental vehicle to use, given I live 60 miles away. I sincerely appreciated this offer and convenience. The Service Advisor, Raul Ruiz, was very patient and helpful in explaining the needed repairs, securing the warranty authorization from Nissan and keeping me informed throughout the process. Bottom line, I received excellent, friendly, competent and courteous service from all that I interfaced with at Nissan of Elk Grove. I would definitely recommend this dealership for service and purchases. I am a satisfied and repeat customer. More
by REDKAT5051
Verified CustomerOther Employees Tagged: Patrick Braxton
October 14, 2026
I come back to get my car serviced here because they often do it right the first time around. often do it right the first time around. More
by JESSICAYVESEP
Other Employees Tagged: John Brooks, Jeff Stoughton, Patrick Braxton, Rebecca Garcia, Jon Murphy, Brandon Neveadomi
September 25, 2026
They are always courteous and give a realistic timeframe to get the car back.. I very much appreciated the grace period they gave me for my service to get the car back.. I very much appreciated the grace period they gave me for my service More
by GAILADAIR
Other Employees Tagged: John Brooks, Jeff Stoughton, Rebecca Garcia, Jon Murphy, Brandon Neveadomi
September 12, 2026
Always a pleasurable and seamless experience. The whole service department is cohesive and well organized. Mostly we are taken care of by Jon. Sometimes Raul. Both are very professional and co The whole service department is cohesive and well organized. Mostly we are taken care of by Jon. Sometimes Raul. Both are very professional and communicate well with customers, very expeditiously. The lounge are and full coffee bar makes our service appointments very enjoyable, because we know this service department are on top of things like a well-oiled machine. 😉 If I could give more than 5 stars, I would definitely do that. These guys are great! More
by SHONDMOORE3
Other Employees Tagged: Jon Murphy
July 14, 2026
I have worked with John and recently Raul both very professional. Noticing I bring my vehicle from Stockton instead of using our local Nissan because I appreciate the attentiveness and not feel taken a professional. Noticing I bring my vehicle from Stockton instead of using our local Nissan because I appreciate the attentiveness and not feel taken advantage of as I have felt on multiple occasions when visiting my local Nissan Service Dept. More
by MN
Other Employees Tagged: John Brooks
July 14, 2026
Raul Ruiz has always helped me with all my questions, concerns, and good recommendations for my car's maintenance. Great customer service from him, kind and friendly. concerns, and good recommendations for my car's maintenance. Great customer service from him, kind and friendly. More
by ARANGOCMS
July 08, 2026
I’ve had this advisor a few times and each time he has been so nice and accommodating! been so nice and accommodating! More
by MILABANH
Other Employees Tagged: John Brooks, Jon Murphy
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