Raul Ruiz

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re sorry for the frustration you encountered regarding the initial repair process and communication. We understand your concerns about confidence in your vehicle and regret that the situation did not meet expectations from the start. We’re glad the issue was ultimately addressed, and we truly appreciate your patience and you giving us the opportunity to make it right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or remaining concerns and/or questions about your service, we would love to help!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad Raul kept you informed throughout your visit and took the time to walk you through the details so everything was easy to understand, including the wiper system. He really provides the kind of high level service we strive to deliver and we're happy you felt supported. We look forward to assisting you again when you’re in for your next service!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thank you for the 5-star review! We’re really glad everything went smoothly and that the loaner car helped make things easier and stress-free for you. We truly appreciate your trust and support!

Nissan of Elk Grove responded

Thanks so much for sticking with us over the years! We’re glad you’ve consistently had a great experience and consider us the best. We appreciate your continued support and look forward to seeing you again!

Nissan of Elk Grove responded

Thank you for bringing this to our attention. I want to personally apologize for the experience you’ve described, as this is absolutely not the standard we hold ourselves to. We pride ourselves on transparency, fair pricing, and taking full accountability when something doesn’t go right. Based on what you shared, I would like the opportunity to address this directly. Please reach out to me at your earliest convenience so I can better understand the situation and work toward a proper resolution. Your trust is important to us, and I’m committed to making this right. Fred Dominguez fdominguez@drivefamilyfirst.com

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Your 5-star review means a lot to the team and we are so glad that you left your visit feeling supported and well taken care of! We always aim to provide high-level service and it's great to know our team continues to deliver just that. We'll be here to welcome you back in the future whenever you need us!