Rebecca Garcia

Nissan of Elk Grove responded

Thank you for your positive feedback! We’re thrilled to hear that you’re enjoying your car and that it performs well in traffic. At Nissan of Elk Grove, we strive to provide excellent vehicles and experiences. We appreciate you taking the time to share your thoughts and hope to see you again soon! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your feedback! We’re glad to hear that you found the service to be good, and we appreciate your patience. Your comments are valuable to us, and we’ll strive to make your next visit even more efficient. We look forward to seeing you again at Nissan of Elk Grove! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your feedback. We understand your concerns regarding the water flow in the bathroom sink and the wait time for your vehicle at Nissan of Elk Grove. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us directly so we can discuss your concerns further. We hope to provide you with a positive experience moving forward. Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your continued loyalty and for trusting our team with your vehicle over the years. It means a great deal to know you and your husband have consistently felt well cared for and supported throughout your visits. Providing honest guidance, professional service, and helping keep your truck running strong for so many years is something we take great pride in. We truly appreciate your recommendations to family and friends and are grateful for the opportunity to continue serving you. We look forward to being here for you and your vehicle for many more years to come.

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you felt well taken care of during your visit. We also appreciate your suggestion regarding additional amenities and snack options, especially during longer wait times. Input like this is helpful as we continue looking for ways to make the overall experience more comfortable and convenient for our customers. We truly appreciate your patience and support and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re sorry for the frustration you encountered regarding the initial repair process and communication. We understand your concerns about confidence in your vehicle and regret that the situation did not meet expectations from the start. We’re glad the issue was ultimately addressed, and we truly appreciate your patience and you giving us the opportunity to make it right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or remaining concerns and/or questions about your service, we would love to help!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for your continued loyalty! We’re glad to hear you’ve consistently had positive experiences with our staff and feel well taken care of during your visits. It means a lot to know you will continue to trust us with your vehicle, and we truly appreciate your support! We'll be here to welcome you back in the future whenever you need us.

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.