Rebecca Garcia

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re sorry for the frustration you encountered regarding the initial repair process and communication. We understand your concerns about confidence in your vehicle and regret that the situation did not meet expectations from the start. We’re glad the issue was ultimately addressed, and we truly appreciate your patience and you giving us the opportunity to make it right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or remaining concerns and/or questions about your service, we would love to help!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for your continued loyalty! We’re glad to hear you’ve consistently had positive experiences with our staff and feel well taken care of during your visits. It means a lot to know you will continue to trust us with your vehicle, and we truly appreciate your support! We'll be here to welcome you back in the future whenever you need us.

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Your 5-star review means a lot to the team and we are so glad that you left your visit feeling supported and well taken care of! We always aim to provide high-level service and it's great to know our team continues to deliver just that. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

We truly appreciate you for sharing your experience and stopping by for service. Glad to hear the oil change and alignment went smoothly and thoroughly handled as we always want every visit to feel taken care of. We're always here to assist with your vehicle needs and look forward to seeing you again next time!

Nissan of Elk Grove responded

Thank you for sharing your wonderful review! We’re glad to hear you had a positive, 5-star experience and that our team took good care of your vehicle during your visit. It is nice to know you feel comfortable recommending us and plan to return for future service. We truly appreciate your support and look forward to helping you again when you need us.

Nissan of Elk Grove responded

Thank you for bringing this to our attention. We understand how frustrating extended wait times and scheduling delays can be, especially when expectations aren’t met. Your feedback regarding timing and accuracy is important, and we’ll be reviewing this with our team to improve how we manage appointments and communicate updates. We appreciate your patience and the opportunity to do better moving forward.