John Brooks | Page 15

Nissan of Elk Grove responded

Thanks for the 5-stars! We’re thrilled everything went smoothly and that John was able to take great care of you, and get you the service you needed based on your schedule. We look forward to welcoming you again and providing the same great experience next time!

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We appreciate you recognizing the good service you’ve received, and we also understand your concern about consistency. Providing a reliable, high-quality experience with every team member is very important to us, and your comments help us identify where we can improve. We value your input and appreciate you choosing Nissan of Elk Grove.

Nissan of Elk Grove responded

Thank you for your kind review! We’re glad to hear that John took the time to clearly explain maintenance costs and the importance of servicing your vehicle on schedule. Helping our customers feel informed and confident is always our goal. We truly appreciate you and your parents trusting us with your vehicle care!

Nissan of Elk Grove responded

Thank you so much for sharing your experience, Michelle! We’re thrilled to hear your call was answered promptly and that everything moved quickly and smoothly. John truly takes pride in providing professional, knowledgeable, and friendly service, and we’re glad he kept you informed and delivered your vehicle on time with the issue resolved. It means a great deal to us that you and Keith have trusted Elk Grove Nissan for the past 12 years. Your loyalty and kind words are deeply appreciated - thank you for being part of our Nissan family!

Nissan of Elk Grove responded

Thank you for the kind words! We’re glad to hear our team is always helpful, accommodating, reliable, and friendly. Providing great customer care is what we strive for, and we truly appreciate your continued trust. We look forward to helping you again!

Nissan of Elk Grove responded

Thank you for the kind review! It means so much to know you feel confident in our team and the care we provide for you and your vehicle. We truly appreciate your loyalty and look forward to seeing you next time!

Nissan of Elk Grove responded

Thank you for the wonderful review! Keeping you updated and informed every step of the way for your vehicle is important to us, and we’re glad that made your experience a positive one. We truly appreciate your support and look forward to helping you again whenever you need us!

Nissan of Elk Grove responded

Thank you so much for the 5-star review! We're committed to maintaining a high level of hospitality for every customer we assist. We truly appreciate your loyalty and look forward to helping you with many more vehicles to come!

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We are so glad Khanh and our team have been such a pleasure to work with all these years. We truly appreciate your business and look forward to many more years of assisting you!

Nissan of Elk Grove responded

Hannah, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. You are more than welcome to reach out to our Service Director, Marc Lauture at 916-405-5167 if you have any additional questions that have yet to be covered.